CyberGhost offers one of the largest VPN services worldwide, trusted by millions of users to meet their privacy needs. It’s also highly-rated by security experts across the web, including our CyberGhost review. But while things usually go smoothly when connecting to its servers, you should expect to encounter connectivity issues occasionally.
Sometimes the cause lies too deep in your VPN’s core to eliminate it by troubleshooting. Therefore users in certain locations might have to try a similar service, such as NordVPN, to leave connection problems behind.
In this article, we’ve provided a broad list of reasons for your CyberGhost connectivity problems and some very straightforward solutions to restore your VPN connectivity.
General reasons that stop VPNs from connecting
It’s never interesting to find that your VPN is refusing to connect for unknown reasons. Apart from the unnecessary headaches it brings, you’ll certainly lose the protection and other benefits of using a VPN for the duration of your connectivity problem. We’ve provided a brief outline of some of the most common reasons that may generally prevent any VPN from connecting below.
Many governments worldwide make things extremely difficult for VPNs to operate within their countries. If you’re in one of such countries or planning to visit one, you should ensure that your VPN provider reliably works there and follow their guidelines for connecting to their servers while in the country.
Bugs with Operating System
Sometimes, bugs within your operating system may be preventing you from successfully connecting to a VPN. While this would usually be outside your control, you should first of all check whether an update has been provided to rectify such bugs or consult with your VPN provider on alternative methods to connect.
Obsolete app versions
If you do not regularly update your VPN app, a time will come when your current version will no longer be supported by the provider or allowed to connect for security reasons. If you have a very old VPN app, you should ideally update to the latest version before attempting any troubleshooting procedures.
Invalid subscription credentials
This is another reason why VPNs may fail to connect. If your subscription has expired or your existing plan does not have access to the server you’re trying to connect to, you will most likely encounter problems. You should check that you’re entering the right login details for your VPN and also what additional features you have access to.
Common issues affecting CyberGhost connectivity and how to resolve them
The following are some of the reasons behind your CyberGhost connectivity problems and also the things you can do to get your VPN working again. While we admit that the list of all the things that could go wrong with your CyberGhost VPN could potentially be endless, we’ve assembled the most popular reasons below.
Issues related to your Antivirus or Firewall
Conflicts from the presence of both your Antivirus program and CyberGhost on the same device may be preventing the VPN from working. This is not unusual as many antivirus programs and firewalls have been known to prevent VPNs from working effectively.
The following solutions should ideally help you resolve this problem.
- Pause or disable your Antivirus or Firewall program.
- Add CyberGhost.exe, Service.exe, and OpenVPN.exe to the exceptions list in your Firewall or Antivirus program. Although the steps required to add to exceptions list will vary from one program to another, you’d most likely find this option by navigating to Settings or Advanced settings from within the Firewall or Antivirus program.
CyberGhost account problems
Before carrying out any troubleshooting procedures, you must be certain that your CyberGhost connectivity problems are not as a result of your subscription or account credentials.
The solution to this connectivity problem is pretty straightforward. The first thing to do is to ensure you’re entering the right login credentials for your CyberGhost account. You should also check that your subscription is still valid and that you have access to the features enabled or the server you’re trying to connect to.
Server problems can occur for a variety of reasons including downtime and overcrowding. While this isn’t a problem that occurs regularly with CyberGhost since the provider has thousands of servers available, it has been known to happen occasionally.
If the server you’re currently trying to connect to is currently down or failing to access the web, you can easily correct this by switching to a different one. Thankfully, CyberGhost offers over three thousand servers worldwide.
Other System Compatibility issues
Apart from issues with firewall and antivirus programs, CyberGhost has been known to display some connectivity issues if it’s been installed alongside certain applications like Malwarebytes. Generally, computer networking apps have been known to conflict with CyberGhost in the past.
Another system compatibility check you should carry out is your computer or device’s date and time. An incorrect device date/time will ultimately result in conflicts as the dates on SSL certificates provided by the CyberGhost servers as you attempt to login may not correspond.
You can easily resolve these issues by;
- Completely removing both the suspected app and CyberGhost from your computer or device, and then making a fresh installation of just your CyberGhost VPN app.
- Immediately correcting your device’s date, time, and region. This should help ensure that you can successfully login to your CyberGhost account without any SSL conflicts.
Problem with Windows 10
Many CyberGhost users with Windows 10 on their computers have found it difficult to connect in the past. This problem is common among programs that use components that either changed slightly or completely in the upgrade to Windows 10.
If you’re experiencing issues with connecting your CyberGhost VPN app on Windows 10, you’ll need to take the following steps.
- Restart your computer.
- Install all available Windows updates. This should ideally fix the issue you’re experiencing if this is the cause.
- Disable your Firewall and Antivirus programs.
- Uninstall CyberGhost using either the Uninstaller or from Control Panel.
- Reinstall a fresh copy of CyberGhost.
These steps should help resolve your CyberGhost connectivity problems if it’s as a result of bugs in Windows 10.
This pretty much covers the most common problems you may find while trying to connect to CyberGhost VPN and how to resolve them. You should, however, note that restarting your device or reinstalling a fresh copy of CyberGhost VPN will usually do the trick if you’re struggling to connect. If you’re still unable to connect to CyberGhost after a series of troubleshooting attempts, you should contact their 24/7 support team to help you resolve the issue instantly.