VPNs are a great way to stay anonymous and protected when surfing the web. To do this, a VPN creates secure tunnels from the client through to the server, all via the Internet. There are many different VPN providers that you can use that offer varying different functionalities and with different costs. However, almost all of them will at one time or another, experience an issue. When an error does pop up, it is important not to be daunted by it as for the most part, you’ll be able to fix these yourself by following the simple processes that we will outline next to each error.
We do understand that these VPN systems can be hard to setup simply because of the technology that is involved. That’s why it can be particularly disheartening to discover an issue or to be faced with an error code. Never fear though, we’re right here to help you through it all.
Usually, when a VPN fails, the client programme will end up reporting an error message, most of the time with an error message in the form of a code. There are literally hundreds of different VPN error code messages in existence, but there are a number that will turn up on a regular basis, and it is these that we will cover in this article.
For the most part, these VPN errors just need a standard troubleshooting procedure in order to ensure that everything is working smoothly once again. Often, these resolutions require something as simple as ensuring that the computer is using the VPN client whilst being attached to the Internet. It can also be important to check that the VPN has the right network settings in place so that it is actually able to work with the VPN server. If these fail, the age-old option of turning things off and on, tends to work miracles. Simply switching off the network’s firewall can help you to figure out what is causing the interference in the VPN. However, some VPNs need even further troubleshooting options if they are to go back to working successfully.
Some of you might have spent the time setting the VPN up and not actually know what to do if there is an issue. The above resolutions are just the basics, so in the rest of the article we will endeavour to cover a number of specific errors, giving you the ways in which to identify any issues.
VPN error code 800 explained
Error connecting to VPN, connection error 800 is the most common issue to occur when you are dealing with a VPN. This error code simply means that a new remote connection was unable to be made and is often listed as “VPN connection failed with error 800”. This usually means that the VPN server is actually unable to be reached, which will be why the messages sent by the client (you) are not reaching the server.
There are many reasons as to why these messages are failing to be sent to the server and normally this has to do with the VPN having an invalid name, or even address of the required VPN server. In other instances there are network firewalls that actually block VPNs from accessing them in this manner, which also results in the VPN tunnel failed error 800 messages.
Another reason for you to have the error 800 VPN tunnel failed code pop up is if the client (i.e. you), have lost your service during the connection time to the local network. The last reason for the error 800 unable to connect to VPN pop up messages is if the IPSec negotiation to the L2TP/IPSec tunnel that the client is using has a poor configuration within its security protocols.
There is a main cause for this, which is often the case when the VPN tunnel is set as an automatic one. This means that with the error 800 the remote connection was not made because the attempted VPN tunnels failed, hence the issue.
How to solve VPN error 800
There are a number of different options that you can utilise in order to get things going again, particularly if the error occurred on a Microsoft Windows based machine. Whether it is Windows XP, Windows 7, Windows 8, Windows 8.1 or Vista, there are ways that you can solve it yourself. The first step is to crosscheck with the username, password and address of the VPN server are all correct. After that, it is a simple thing to ensure that the settings for both the router and firewall will allow PPTP or VPNs to actually go through the TCP Port 1723. In this case, the GRE Protocol 47 also needs to be established in order to allow this PPTP VPN connection.
Windows users who get the Windows VPN error 800 can find all this in the VPN properties. Clicking on the security tab will allow you to change the VPN type to Point to Point Tunneling Protocol (PPTP) thus giving you access once again.
VPN error code 691 explained
If you ever get the VPN error code 691 it can be somewhat confusing to know exactly what this means and subsequently, how to solve it. Happily though, out of all the VPN errors that pop up VPN connection error 691 is actually one of the easiest to solve and one that is caused by the least offensive problem.
For the most part, the error 691 connecting to VPN message occurs when the connection failed because the username and password combination that was given by you, the client, was not recognised by the server. It could also be that the authentication protocol was not permitted on that particular remote access server. This means that even when using a high-profile VPN such as Pure VPN, error 691 can still occur.
Essentially, the VPN connection error 691 occurs when the authentication part of the connection failed because the incorrect information or credentials was given to the server.
How to fix VPN error 691
Setting up VPNs can be complicated at the start, but many of these errors can actually be fixed by yourself with no need for external help. If VPN error 691 Windows XP, Windows 77, Windows 8, Windows 8.1, Windows 10 or Vista Windows VPN error 691 occurs, there are numerous steps you can take to solve it and get back to working anonymously.
The main step to here in solving the connection failed with error 691 VPN problem is first to make sure that the proper username and password were entered into the VPN. To ensure that the password is correct and that there is no repeat of the error 691 on VPN, we suggest that you ensure that the Caps Lock is not on when you are typing. It’s also important to make sure that the protocol for authentication you’ve selected for the server is actually permitted by that server.
VPN error code 720 explained
When using a VPN it is relatively common for an issue of some sort to pop up during its use. VPN error 720, a connection to the remote computer failed, is one of the most common of these. This is simply the inability of the computer or device to actually reach the server. This is because the IP address is not working properly and means that you’ll need to actually establish a valid server IP address in order to continue surfing the Internet in an anonymous fashion. Even if you’re using Windows VPN error 720 can and will occur if things aren’t quite working right.
How to solve error VPN error 720
The VPN 720 error Windows 7, Windows 8, Windows 8.1, Windows 10 all will suffer issues. To fix this, you need to open the Network and Sharing Center and head to the Change Adapter Settings.
Once here, find the Incoming Connection where you can right click to hit the properties. Through this, you’ll find the Networking Tab and locate the Internet Protocol Version 4 or IPV4. Double clicking on this will see it open in properties where you can then select it as the IP address you wish to use when connecting to the server through the VPN.
This method should work for the above-mentioned operating systems and see you well on your way to functioning well once again.
VPN error code 789 explained
If you’re using a Windows operating system, at some point you will encounter the VPN error 789 L2TP-connection failed problem. No matter if you are using a Meraki Client VPN, error 789 can still occur. As we said, this is a failure in the L2TP connection and tends to occur because the security layer has met with a processing error during the connection between the client (you) and the server. Fortunately, this is a more generic error to occur when using a VPN and, if you know what to do, is easily fixed.
How to fix VPN error 789
Regardless of what operating system you are using, there’s a possibility of the Windows VPN error 789 Windows 7, Windows 8, Windows 10, Windows XP are all susceptible to this event. Especially through Windows 7 L2TP IPSEC VPN error 789 can occur. To avoid this from happening again, you can make sure that the correct certificate is being used on both sides, yours and the server’s. In some instances, there can be a Pre Shard Key or PSK being used so you must be sure to use the configured PSK on both your end and the VPN server for things to work smoothly.
VPN error code 807 explained
Error 807 is a common VPN issue where the network connection between the client computer and the VPN server gets interrupted. In fact, this issue is more about the server than the actual device that you are using. Often, this message will pop up on a range of operating systems including a Microsoft VPN error 807 Windows 10, Windows 8.1.
Usually this issue is caused by a problem within the VPN transmitting across to the other server. The result of this is from latency or even that your VPN server is at capacity. It can also be from congestion within the server, a firewall blockage, a faulty Internet connection or even a system cache that has become overloaded. In these instances, you don’t need to panic, as there are things you can do to reconnect and make sure you can surf anonymously online.
For the most part, this simply involves reconnecting to the VPN server but if the problem becomes a continuous one, we would suggest you contact the administrator to see what the quality of the network is actually like.
How to fix error VPN error 807
At some point, you are likely to experience this network issue. If you have Windows VPN error 807 it is easy to fix, as this issue does persist on as an error 807 VPN Windows 7 and Windows 8.1.
The first step is to temporarily disable the antivirus you have in place, and also the firewall. You will also need to configure the VPNs across all your devices. Surprisingly, this is often the most common reason that the error 807 occurs and this is simply because the firewall blocks your request to connect.
Then you will need to clean out both your history and the cookies. This can be done through your Registry or alternatively you can download CCleaner and let that run to clear everything out.
Step three requires you to check the VPN IP address, password and username to insure that all of them are correct. Finally you will need to check through the VPN Properties section within the Security Tab and make sure that the connection type is set to Point-to-Point Tunneling Protocol also known as PPTP. Selecting the IP address of the VPN and checking the connection should see you back in business.
Another very simple method of fixing this issue is by checking the Internet connection. If the Internet is not working correctly, it is important for you to simply unplug and restart the router. Alternatively you need to unplug the LAN and then replug it.
Once you have completed one or all of these steps, you should find everything functioning smoothly. If this error keeps coming up however, it might be time to contact the support staff of the particular VPN you are using.
VPN error code 812 explained
The 812 error VPN issue that occurs is when the connection becomes prevented due to a policy configured by the RAS or VPN server.
Usually, the error 812 message that pops up will specifically describe the issue as being with the authentication method used through the server and that the username and password don’t appear to match with those that were configured through the connection profile in the initial setup stage. Often, the message will go further to say that you should even contact the administrator of the server in order to inform them of the error that has popped up.
Sometimes, this does become a problem as the server can loop, starting and stopping regularly. Luckily, there is a fix for the error 812 VPN server 2012 issues. Below is a way to solve the RAS VPN server error 812.
How to solve error VPN error 812
If you’re concerned with the error 812 VPN connection problem, here’s a fix. It involves a change to the primary DNS. You will need to change this to the Domain Controller.
After you have achieved this, you will need to set up the secondary DNS and make this the External Server. We need to go back to the Primary DNS at this point and set this to 220.127.116.11 as this is Primary Google.
Once the settings have been applied, you can then check the VPN connection. This should fix the problem, as it is a RAS server connection issue. This solution does fix the VPN error 812 Windows 7, Windows 8 and Windows 10.
These are just some of the issues that can affect you when you are using a VPN. These issues tend to affect Windows users with some issues more prevalent in some operating systems than others.
As a general rule all of the Microsoft systems can be affected by one or other of these errors. Windows 7, 8, 8.1, 10, XP and Vista can all be affected, but the solutions listed above should get you through these issues. For further error code issues, check out the rest of our site.
Hopefully, all this information will help you along to a happy and stress-free VPN experience, maintaining your anonymous and secure Internet surfing.
Mikaela is an investigative journalist that likes to cover the ever-changing world of technology. She tries to keep her finger on the pulse of digital trends and share her insights on the most relevant topics, including big tech, security, privacy, and data breaches.