IPVanish is one of the world’s leading Virtual Private Networks (VPN), offering fast, reliable services, Netflix unblocking, and excellent encryption. However, as with almost any VPN, IPVanish isn’t perfect, and every now and then, users run into connectivity issues.

If you’re an IPVanish user and you can’t connect, don’t worry. This blog will run through why you might be struggling to connect and how to work around the problem.

4 reasons why you can’t connect to IPVanish

IPVanish is well-thought-of in VPN circles, and it’s a hugely popular provider, so there are few chronic connection issues to worry about. Still, customers do sometimes struggle to get online. Here are 4 most common issues which come up when you can’t connect to IPVanish:

  1. Basic internet connection problems
    Much of the time, when IPVanish won’t connect, the VPN itself isn’t at fault. Instead, the user’s web connection is to blame. So try turning your router on and off, and disconnecting a couple of times. Then test the connection without IPVanish turned on.
  2. IPVanish server problems
    On its website, IPVanish admits that some customers encounter glitchy servers, and may need to try alternative locations to find the best connection. This is a feature of almost all VPNs, and definitely not specific to IPVanish.
  3. Protocol problems
    If it’s not the server or your web connection, the fault could lie in the protocol you are using to create the IPVanish VPN tunnel. See below for a quick guide to changing protocols.
  4. DNS problems
    As noted above, DNS issues can make websites totally inaccessible. In this case, you may need to use IPVanish to set up 3rd party DNS.

What to do when IPVanish won’t connect

1. How to change protocols on IPVanish

Sometimes, protocols are the prime reason for IPVanish not connecting. Thankfully, it’s relatively easy to switch between protocols via the IPVanish client. Here’s how it’s done for Windows users:

  1. Open the IPVanish client and enter your login details
  2. Click “Settings” under the cogwheel icon on the left
  3. Choose the tab “Connection”
  4. This menu will show a drop-down list of protocols, including OpenVPN, IKEv2, L2TP, and others. The protocol selection depends on your device and OS. Click on the toggle and scroll down the list to change your current selection

2. Change your computer’s User Account Control settings

User Account Control (UAC) is a Windows feature that regularly interrupts VPN connectivity and is easy to turn off. Here’s how to do that on Windows 10:

  1. Click “Start” and type “Control Panel” to access this app
  2. In the “Control Panel” search field at the top right corner, type “UAC” and click the result
  3. On the “User Account Control Settings” screen, choose the option to “Never notify” and press OK
  4. Restart Windows and try to log onto IPVanish

3. How to ping an IPVanish server

Another option is to find out whether your computer can communicate with IPVanish servers. If not, the problem probably lies with your connection. Here’s how to do so:

  1. Head to the Windows Start Menu
  2. Type “Command Prompt” and open it
  3. At the prompt, type “ping” followed by the IP address of the server you’d like to connect to, i.e. “ping 123.123.123.123” and hit Enter

4. How to install TAP device

It’s pretty common to experience TAP driver issues that arise because of software conflicts or driver signing issues. One of the more popular cases is when you install multiple VPN tools, which in turn make multiple TAP driver installations. The quickest solution is this:

  1. Open the IPVanish client and enter your login details
  2. Click “Settings” under the cogwheel icon on the left
  3. Choose the tab “Connection”
  4. At the bottom, you’ll find “Install/Repair OpenVPN Driver” button. Click it
  5. After the message about successful installation, restart IPVanish client and try again

If this didn’t help or if IPVanish was unable to reinstall the TAP drivers on its own, you can follow our advice on manually reinstalling TAP device.

Final thoughts

If you try a few servers and can’t log on, or none of the protocols works, double-check your time and date – and try turning your router on and off.

If none of that works, don’t give up hope. IPVanish has an excellent reputation for customer support, and you can get in touch with their team via their 24/7 live chat.

Above all, don’t panic if IPVanish won’t connect. In 99% of cases, there’s a simple technical fix that requires a few mouse clicks to execute – allowing everyone to enjoy privacy and security without stressing about how to get online.

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