IPVanish is one of the world’s leading Virtual Private Networks (VPN), offering fast, reliable services, Netflix unblocking, and excellent encryption. However, as with almost any VPN, IPVanish isn’t perfect, and every now and then, users run into connectivity issues.
If you’re an IPVanish user and you can’t connect, don’t worry. This blog will run through why you might be struggling to connect, and how to work around the problem.
Understanding why VPNs can suffer from connection problems
Although high-quality VPNs try to keep service problems to a minimum, even the best maintained providers sometimes struggle to keep their speeds as high as possible. At the same time, servers can go offline, or simply become inaccessible, leading to frustration for service users.
At the customer end, this can seem pretty mysterious. All you see is that your VPN client like IPVanish not connecting. But underneath the surface, there are plenty of reasons why this could be the case.
- Firewall conflicts
If you have a firewall installed on your network, there’s a good chance that it’s in conflict with your VPN. You may need to set some exceptions to the port settings to use both security tools at once.
- Router issues
If you are running a VPN through a home wireless router, there’s a chance that it simply can’t deal with PPTP passthrough VPNs. If so, you may need to upgrade your hardware.
- Server outages
In some cases, the server you are trying to reach will be out of action, either due to routine maintenance, unforeseen capacity errors, or cyber attacks. Send a ping to servers that seem to be performing poorly to check whether this is the case.
- Country-specific issues
In some countries, VPNs are suppressed, and ISPs tend to create problems for clients. So if you’re in the UAE or China, this could be the issue. In that case, upgrading to a better VPN could sort out the problem.
- Time mismatches
Weirdly, if your computer’s time and date settings are incorrect, this can cause serious connection problems with your VPN.
- Password problems
If you’ve added the VPN to a new device, your problems could be as simple as mistyping your user ID and password. So the first thing to do is double check your login information.
- Hitting bandwidth limits
Some VPNs operate bandwidth and traffic limits for customers. If you’ve signed up for these services, your connection problems could be due to having hit your monthly limits.
- Connecting too many devices
Similarly, many VPNs limit the number of devices customers can connect at any one time. And when you add one too many, you won’t be able to connect.
- DNS snafus
If your VPN connects, but you can’t view websites, the culprit could lie in your DNS settings.
Why might you experience connectivity issues with IPVanish?
These connectivity problems are generic, and could afflict almost any provider. But what is likely to be the root cause of IPVanish not connecting?
IPVanish is well-thought of in VPN circles, and it’s a hugely popular provider, so there are few chronic connection issues to worry about. Still, customers do sometimes struggle to get online. Here are a few issues which come up when IPVanish won’t connect:
- Basic internet connection problems
Much of the time, when IPVanish won’t connect, the VPN itself isn’t at fault. Instead, the user’s web connection is to blame. So try turning your router on and off, and disconnecting a couple of times. Then test the connection without IPVanish turned on.
- IPVanish server problems
On its website, IPVanish admits that some customers encounter glitchy servers, and may need to try alternative locations to find the best connection. This is a feature of almost all VPNs, and definitely not specific to IPVanish.
- Protocol problems
If it’s not the server or your web connection, the fault could lie in the protocol you are using to create the IPVanish VPN tunnel. See below for a quick guide to changing protocols.
- DNS problems
As noted above, DNS issues can make websites totally inaccessible. In this case, you may need to use IPVanish to set up 3rd party DNS.
What to do when IPVanish won’t connect
1. How to change protocols on IPVanish
Sometimes, protocols are the prime reason for IPVanish not connecting. Thankfully, it’s relatively easy to switch between protocols via the IPVanish client. Here’s how it’s done for Windows users:
- Open the IPVanish client and enter your login details
- Click “Setup” then “Connections”
- This menu should show a drop-down list of protocols, including OpenVPN, IKEv2, and L2TP. Click on the toggle and scroll down the list to change your current selection
2. Change your computer’s User Account Control settings
User Account Control (UAC) is a Windows feature which regularly interrupts VPN connectivity and is easy to turn off.
- Head to the Control Panel via the Windows Start Menu
- In the Control Panel search field, type “UAC”
- On the next screen, choose the option to “Turn UAC On/off”
- Restart Windows and try to log onto IPVanish
3. How to ping an IPVanish server
Another option is to find out whether your computer can communicate with IPVanish servers. If not, the problem probably lies with your connection. Here’s how to do so:
- Head to the Windows Start Menu
- Choose the Command Prompt
- At the prompt, type “ping” followed by the IP address of the server you’d like to connect to
If you try a few servers and can’t log on, or none of the protocols works, double check your time and date – and try turning your router on and off.
If none of that works, don’t give up hope. IPVanish has an excellent reputation for customer support, and you can get in touch with their team via their customer support hub.
Above all, don’t panic if IPVanish won’t connect. In 99% of cases, there’s a simple technical fix which requires a few mouse clicks to execute – allowing everyone to enjoy privacy and security without stressing about how to get online.