IPVanish is one of the world’s leading Virtual Private Networks (VPN), offering fast, reliable services, Netflix unblocking, and excellent encryption. However, as with almost any VPN, IPVanish isn’t perfect, and every now and then, users run into connectivity issues.
If you’re an IPVanish user and you can’t connect, don’t worry. This blog will run through why you might be struggling to connect, and how to work around the problem.
Reasons why you can’t connect to IPVanish
IPVanish is well-thought of in VPN circles, and it’s a hugely popular provider, so there are few chronic connection issues to worry about. Still, customers do sometimes struggle to get online. Here are a few issues which come up when you can’t connect to IPVanish:
- Basic internet connection problems
Much of the time, when IPVanish won’t connect, the VPN itself isn’t at fault. Instead, the user’s web connection is to blame. So try turning your router on and off, and disconnecting a couple of times. Then test the connection without IPVanish turned on.
- IPVanish server problems
On its website, IPVanish admits that some customers encounter glitchy servers, and may need to try alternative locations to find the best connection. This is a feature of almost all VPNs, and definitely not specific to IPVanish.
- Protocol problems
If it’s not the server or your web connection, the fault could lie in the protocol you are using to create the IPVanish VPN tunnel. See below for a quick guide to changing protocols.
- DNS problems
As noted above, DNS issues can make websites totally inaccessible. In this case, you may need to use IPVanish to set up 3rd party DNS.
What to do when IPVanish won’t connect
1. How to change protocols on IPVanish
Sometimes, protocols are the prime reason for IPVanish not connecting. Thankfully, it’s relatively easy to switch between protocols via the IPVanish client. Here’s how it’s done for Windows users:
- Open the IPVanish client and enter your login details
- Click “Setup” then “Connections”
- This menu should show a drop-down list of protocols, including OpenVPN, IKEv2, and L2TP. Click on the toggle and scroll down the list to change your current selection
2. Change your computer’s User Account Control settings
User Account Control (UAC) is a Windows feature which regularly interrupts VPN connectivity and is easy to turn off.
- Head to the Control Panel via the Windows Start Menu
- In the Control Panel search field, type “UAC”
- On the next screen, choose the option to “Turn UAC On/off”
- Restart Windows and try to log onto IPVanish
3. How to ping an IPVanish server
Another option is to find out whether your computer can communicate with IPVanish servers. If not, the problem probably lies with your connection. Here’s how to do so:
- Head to the Windows Start Menu
- Choose the Command Prompt
- At the prompt, type “ping” followed by the IP address of the server you’d like to connect to
If you try a few servers and can’t log on, or none of the protocols works, double check your time and date – and try turning your router on and off.
If none of that works, don’t give up hope. IPVanish has an excellent reputation for customer support, and you can get in touch with their team via their customer support hub.
Above all, don’t panic if IPVanish won’t connect. In 99% of cases, there’s a simple technical fix which requires a few mouse clicks to execute – allowing everyone to enjoy privacy and security without stressing about how to get online.