If you’ve purchased a subscription and want to cancel NordVPN or get a refund, you’ll need to know a few important things.
Ever since NordVPN eliminated their free trial, users have had to take extra steps to cancel or refund their purchase. Luckily, they’re pretty straightforward, with just a few exceptions.
In today’s guide, we’ll show you how to cancel your NordVPN subscription with and without a refund, and go over some of the reasons you may not qualify for a refund.
How to cancel NordVPN (without a refund)
In order for NordVPN to cancel your plan, you’ll have to log into your account on the NordVPN website. To do this, simply click on the My Account button at the top right-hand corner of their homepage.
When you navigate to the Private and secure Internet access (VPN) section of the My Services page, you will see a button with three dots next to the Change Plan button. Clicking this button will bring up another button which will allow you to cancel automatic payments.
A confirmation dialogue will open and ask you if you really want to cancel your subscription. If you’re serious about canceling, hit yes.
It’s really that simple, you shouldn’t run into too many problems canceling your payment. The automatic payments will stop, and your subscription will run out, but sometimes it’s not as simple as making NordVPN cancel your plan. If you cancel your subscription in the middle of a billing cycle and you want a refund, or if you’re dissatisfied with the service as a first-time buyer, you will probably want your money back. In order to do this, you must request a refund from NordVPN’s customer service, which we discuss below.
How to cancel NordVPN and get a refund
Luckily for you, requesting a NordVPN refund is not rocket science. All you need to do is contact their support. Although you’re not obliged to provide a reason for your cancellation, the support agent may inquire about any technical issues you may have had.
Here’s a step-by-step guide on how to cancel your NordVPN account and get a refund:
- Open nordvpn.com and sign in to your account
- At the bottom of the accounts page, click Cancel automatic payments
- Choose the reason why are you canceling and press Confirm cancellation
- Click the Support button on the bottom-right corner
- Choose either Email or Live chat support
- Inform them about your request for refund
You should get your refund within two business days.
NordVPN refund policy
NordVPN’s refund is tied to their 30-day money-back guarantee. Basically, what this means is that you will have to get the subscription and request a refund within 30 days. You can find more information about NordVPN’s money-back guarantee.
However, requesting a refund within that time won’t guarantee that you’ll get a refund. There are certain conditions that you have to meet, and we’ll go over those below.
Who is eligible for the NordVPN refund?
First and foremost, to get a full NordVPN refund, you need to be eligible for it. The “no questions asked” 100% money-back guarantee doesn’t mean you can apply for it any time and under any condition.
The first condition is to do it within 30 days from purchase. However, even if you’re good with deadlines, you may still lose your eligibility due to other factors.
Since VPN services are all about anonymity and privacy, you may wonder what happens if you pay with cryptocurrency.
While you may not get lucky with many competitors on this front, NordVPN does refund purchases made via cryptocurrency. You’ll receive the equivalent USD amount in the same cryptocurrency.
5 reasons why you may not get your NordVPN refund
1. You purchased a subscription via iTunes or App Store
If you purchase your NordVPN subscription in the iTunes or App Store, NordVPN cannot grant you a refund. You’ll be subject to the Apple iTunes or App Store refund policies. Therefore, you’ll have to contact their support to ask for your refund.
2. You purchased a subscription via resellers
NordVPN also cannot refund any purchase made from resellers, including Amazon, BestBuy, StackSocial, etc.
3. You purchased NordVPN using prepaid cards or gift cards
Neither prepaid cards nor gift cards can be refunded. Keep that in mind when buying NordVPN.
4. You canceled your account
If you cancel your (recurring) subscription before it expires or renews, you won’t get a refund for the unused part of your current service period.
5. You violated their Terms of Service
There’s no NordVPN refund for accounts that have been terminated for the violation of the Terms of Service.
While there are many reasons why you’d want to cancel NordVPN or get a refund, luckily there are only a few simple steps you’d need to take to get the job done.
Of course, if you stay on the good side of Nord’s Terms of Service and don’t partake in anything cybercrime-related, you’ll be able to get your refund in just a few days.