It may not matter how good the money-back guarantee looks on paper if there are hidden conditions and you’ve failed to read them. The truth is, even with an ethical provider like NordVPN you can lose your eligibility for a refund.
Now let’s see how you can apply for your NordVPN 30-day money-back guarantee and ensure that you get your money back.
How to cancel NordVPN and get a refund
Luckily for you, requesting the NordVPN refund is not rocket science. All you need to do is contact the support. Although you’re not obliged to provide a reason for your cancellation, the support agent may inquire about any technical issues you may have had.
Here’s a step-by-step guide on how to cancel your NordVPN account and get a refund:
- Step 1. Open nordvpn.com and sign into your account
- Step 2. At the bottom of the accounts page, click Cancel automatic payments
- Step 3. Choose the reason why are you canceling and press Confirm cancellation
- Step 4. Click the Support button on the bottom-right corner
- Step 5. Choose either Email or Live chat support
- Step 6. Inform about your request for refund
You should get your refund within two business days.
NordVPN Refund Policy
NordVPN offers a 30-day money-back guarantee. However, this doesn’t mean that everyone is eligible for the refund. To learn about the conditions, you need to read the Terms of Service carefully (in other cases, you may find a dedicated Refund Policy document).
Who is eligible for the NordVPN refund
First and foremost, to get a full NordVPN refund, you need to be eligible for it. The “no questions asked” 100% money-back guarantee doesn’t mean you can apply for it any time and under any condition.
The first condition is to do it within 30 days from purchase. However, even if you’re good with deadlines, you may still lose your eligibility due to other factors.
Since VPN services are all about anonymity and privacy, you may wonder what happens if you pay with cryptocurrency. While you may not get lucky with many competitors on this front, NordVPN does refund purchases made via cryptocurrency. You’ll receive the equivalent USD amount in the same cryptocurrency.
5 reasons why you may not get your NordVPN refund
1. Purchase via iTunes/App Store
If you purchase your NordVPN subscription in the iTunes/App Store, Nord cannot grant you a refund. You’ll be subject to the Apple iTunes/App Store refund policies. Therefore, you’ll have to contact their support to ask for your refund.
2. Purchase via Resellers
NordVPN also cannot refund any purchase made from resellers, including Amazon, BestBuy, StackSocial, etc.
3. Purchase using prepaid cards and gift cards
Neither prepaid cards nor gift cards can be refunded. Keep that in mind when buying NordVPN.
4. Canceled account
If you cancel your (recurring) subscription before it expires or renews, you won’t get a refund for the unused part of your current service period.
5. Violation of the Terms of Service
There’s no NordVPN refund for accounts that have been terminated for the violation of the Terms of Service
Prohibited and restricted uses
In addition to learning about the conditions of the NordVPN refund, it also makes sense to spend a few minutes to read through the Prohibited and restricted uses section. This part of the Terms of Service contains all legal infringement cases that can result in a terminated account. If your subscription gets terminated due to one of these reasons, you won’t get any refund whatsoever.
Without quoting the whole extensive list of prohibited and restricted uses, let us highlight a few even though these mostly imply cybercrimes.
While using NordVPN, it’s prohibited to:
- to upload or distribute in any way files that contain viruses, worms, trojans, corrupted files, or any other similar software or programs that may damage the operation of another’s computer
- to collect or harvest personal data of individuals, without legitimate interest or consent, or in violation of any applicable law
- to violate general ethics or moral norms, good customs, and fair conduct norms
- to threaten, stalk, harm, or harass others, or promote bigotry or discrimination
- and so on