It may not be the most vital factor when purchasing a VPN service, but we certainly recommend that you go through the Refund Policy carefully. Most VPN solutions come with some sort of money-back guarantee. Usually, the length ranges from 7, 14, 30 to as much as 45 days.
It may not matter how good the money-back guarantee looks on paper if there are hidden conditions and you’ve failed to read them. The truth is, even with an ethical provider like NordVPN you can lose your eligibility for a refund.
Now let’s see how you can apply for your NordVPN money-back guarantee and ensure that you get your money back.
NordVPN Refund Policy
NordVPN offers a 30-day money-back guarantee. However, this doesn’t mean that everyone is eligible for the refund. To learn about the conditions, you need to read the Terms of Service carefully (In other cases, you may find a dedicated Refund Policy document).
Who is eligible for the NordVPN refund
First and foremost, to get a full NordVPN refund, you need to be eligible for it. The “no questions asked” 100% money-back guarantee doesn’t mean you can apply for it any time and under any condition.
The first condition is to do it within 30 days from purchase. However, even if you’re good with deadlines, you may still lose your eligibility due to other factors.
Let’s see what may stop you from getting your NordVPN money-back guarantee:
If you purchase your NordVPN subscription in the iTunes/App Store, Nord cannot grant you a refund. You’ll be subject to the Apple iTunes/App Store refund policies. Therefore, you’ll have to contact their support to ask for your refund.
NordVPN also cannot refund any purchase made from resellers, including Amazon, BestBuy, StackSocial, etc.
Prepaid cards and gift cards
Neither prepaid cards nor gift cards can be refunded. Keep that in mind when buying NordVPN.
If you cancel your (recurring) subscription before it expires or renews, you won’t get a refund for the unused part of your current service period.
Violation of the Terms of Service
There’s no NordVPN refund for accounts that have been terminated for the violation of the Terms of Service.
Since VPN services are all about anonymity and privacy, you may wonder what happens if you pay with cryptocurrency. While you may not get lucky with many competitors on this front, NordVPN does refund purchases made via cryptocurrency. You’ll receive the equivalent USD amount in the same cryptocurrency.
Prohibited and restricted uses
In addition to learning about the conditions of the NordVPN refund, it also makes sense to spend a few minutes to read through the Prohibited and restricted uses section. This part of the Terms of Service contains all legal infringement cases that can result in a terminated account. If your subscription gets terminated due to one of these reasons, you won’t get any refund whatsoever.
Without quoting the whole extensive list of prohibited and restricted uses, let us highlight a few even though these mostly imply cybercrimes.
While using NordVPN, it’s prohibited to:
- to upload or distribute in any way files that contain viruses, worms, trojans, corrupted files, or any other similar software or programs that may damage the operation of another’s computer
- to collect or harvest personal data of individuals, without legitimate interest or consent, or in violation of any applicable law
- to violate general ethics or moral norms, good customs, and fair conduct norms
- to threaten, stalk, harm, or harass others, or promote bigotry or discrimination
- and so on
What happens after the 7-day free trial ends
If you forget about the expiry date of your NordVPN free trial, you will automatically get charged for the 3-year plan. In this case, the 30-day money-back guarantee still applies starting from the day of the charge. So, you don’t need to panic if you’ve forgotten to cancel your free trial in time.
During your money-back guarantee period, you can also change the subscription plan.
How to claim the NordVPN refund
Luckily for you, requesting the NordVPN refund is not rocket science. All you need to do is contact the support. Since time is of the essence here, you may want to contact the NordVPN live chat support regarding your refund.
Although you’re not obliged to provide a reason for your cancellation, the support agent may inquire about any technical issues you may have had. Other than that, you can simply cancel your subscription and get your money back. It may take a week or so for you to see the amount back on your account though.