Is PureVPN not connecting for you? Well, there’s no need to worry, as you most definitely won’t be alone. There are many things that can prevent you from making the most out of your service, all of which can stop you from obtaining optimal online security.
Have you tried turning it off and on again? That’s quite often a simple yet effective way of resolving technical problems without having to obtain technical assistance. You could try restarting the application itself, or perhaps switching off your device(s) and/or router. It’s always worth trying these methods before anything else just to rule them out.
Failing that, there are some other things that you could try to get things up and running again in no time. In the following article, we’ll delve deeper into some of the common reasons why you might be experiencing connectivity problems with PureVPN and the things you can do to solve them. Continue reading as we provide the answers that you are looking for.
Common issues that may prevent VPNs from connecting
PureVPN not connecting is a common issue among those who fail to enter the correct details. So, just be sure that you have entered the correct email address and/or password, or else you might just experience issues when it comes to logging into the service.
It’s certainly not uncommon for incorrect details to be entered when logging into a website or service. After all, it’s highly recommended that you have different passwords for everything so that you will be in a much better position should one of your accounts be hacked.
However, this then presents a problem in that you have a ton of passwords to remember, which definitely isn’t easy – particularly if you have many accounts across the web. To make things a little easier, it’s always worth making use of a password manager so that it does all of the hard work for you and you’ll only need to remember one password!
If you do happen to forget your login details, you always have the option to reset your password if necessary. Alternatively, you can find your account details in the “My Emails” section in the member area on the PureVPN website.
Your account has expired
When it comes to PureVPN’s price plans, you’ll find that it can be picked up for as little as $3.33 a month, which is very affordable indeed. This involves investing in a 1-year subscription. However, you can opt for a shorter one of 1 or 3 months, which comes in at $10.95 and $8.00 a month, respectively.
Whichever price plan you opt for, just be sure to take note of when your subscription expires. If you do exactly that, then you’ll know that you won’t be protected after that date. You will then have to either renew your subscription or invest in a new VPN – whichever one you deem to be the most appropriate for your needs.
Certain protocols are blocked by your ISP
PureVPN allows you to make use of various security protocols which is great when it comes to enhancing your online privacy. However, you might just find that certain protocols are blocked by your ISP. With this particular VPN, you can check whether PPTP and L2TP are blocked by your ISP with a simple test which is explained below.
How to check if PPTP is working
Windows users will need to open up a command prompt by going to Start > Run, after which you will need to type in CMD before pressing enter. Linux and Mac users will need to open up the terminal. Once you have opened up the relevant program, simply type in the following command:
telnet uk2.purevpn.net 1723
When you have typed in the command, you will know that the PPTP protocol is working if it comes up with a blank page on Windows’ command prompt. On the other hand, macOS and Linux will display a message which reads “Connected”.
How to check if L2TP is working
If you would like to check if L2TP is working, you can do exactly that by visiting the command prompt or terminal depending on your OS – entering the following into the relevant piece of software:
nmap -p 1701 -sU – P0 uk1.purevpn.net
If you can see the following message, then you’ll find that L2TP is allowed on your network:
Port State Service
1701/UDP Open|filtered L2TP
If both protocols fail to work on your network, then there’s no need for you to worry. Alternative security protocols can be used in the form of OpenVPN or SSTP. You can change your settings via the PureVPN application which is plain and simple to do.
Your firewall or antivirus is blocking the connection
If you happen to find yourself in a situation where PureVPN is suffering from connectivity issues, the culprit might just be your internet security software, such as a firewall or antivirus package. To determine whether this is the reason for PureVPN not connecting, the best thing you can do is disable the application and then check if your VPN now connects. After this, you can re-enable your internet security software.
Alternatively, you could try changing your settings on any third-party software which could be preventing your VPN from connecting. Go into the settings menu on the relevant software and allow an exception for PureVPN to allow traffic to bypass the firewall, and you might just have solved your problem.
Check settings on your router
Already tried changing the settings on your security software and checked whether certain security protocols are blocked but to no avail? Well, you might find that your PureVPN connectivity issues are being caused by your router.
In order to get around this problem, you will need to check your router settings to determine whether PPTP, P2TP, and IPSec are allowed through your router. If they are blocked, then you will need to update your settings in order to get around your connectivity issues as the firewall on the router might be blocking any traffic through these channels.
So, that concludes our complete guide as to why you might be experiencing PureVPN connectivity problems. We have covered some of the most effective solutions to get your service up and running again in this article.
But, if none of the solutions happened to work for you, then you could always consult the knowledge base on the official website or perhaps get in touch with customer support. Either way, your connection will be restored and you’ll soon be well on your way to enhanced online privacy!