NordVPN Teams review

NordVPN is one of the leaders – and in many ways, the leader – of the consumer VPN market. For that reason, it made sense for them to introduce NordVPN Teams, expanding into the massive business VPN market.

This VPN is oriented towards both small and medium-sized businesses (SMBs), and enterprise-level clients. Companies can choose from multiple monthly and annual plans or get a tailor-made solution. As you will see in my NordVPN Teams review, this service already offers lots of great features, with more (like the 2FA) coming soon.

Let’s look at everything NordVPN Teams has to offer.

NordVPN Teams overview

Apps and ease of use

NordVPN Teams has apps for Windows, macOS, Android, and iOS. While there’s no “admin app” for user management, this is handled comfortably via the web-based Control Panel on the NordVPN Teams website.

Control panel

NordVPN Teams has a control panel for centralized user management. Based on your subscription plan, you can:

• Add new users (invitations sent by email)
• Transfer an account to a new user
• Create custom teams
• Create dedicated gateways
• Monitor server load
• Monitor user activity (whether there are users online and which gateway is being used)

Enterprise plans are totally customizable, and the looks of the control panel will depend on each client’s needs. The screenshots and settings below represent only the most basic features of the NordVPN Teams control panel.

My profile allows you to add a profile name and change the password. On the left sidebar, you will find three main menu options – Organization, Network, and Download.

Organization is split into Members and Teams. The Member list shows the name, email, and status of each member. You can edit their names and roles. You can’t sort according to these columns, but you can filter results by the Active, Suspended, Invited, or Inactive parameters.

Finally, you can also use the Search, which automatically bolds the text you’re searching for. This is convenient, but it seemed to work a bit sluggishly for me.

The Teams tab lets you create new teams and use the Search to add members. This is convenient if there are but a few of them and you know their names.

When editing a specific team, you can change its name, add new members, and add a gateway for it to use.

The Network section is split into Gateways and Servers. Gateways lets you create, suspend, and delete existing gateways. You can also see which teams use which servers and manage them accordingly by adding or subtracting.

There’s no drop-down for selecting teams, so you must remember the name. You can also copy the server-side table info though I’m not sure the use of that may be.

Servers has a list of all servers, which you can filter by hostname and delete. The tab doesn’t show the server location below the country-level, but it does show the server IP address. You can also servers to the different gateways.

Finally, the Download section is self-explanatory. Here you will find the links to all apps. You can also select a member and click to send him manual configuration instructions for NordVPN Teams.

Client apps: Windows and macOS

The NordVPN Teams app for Windows is lightweight and easy to use. It moves from NordVPN’s map-based design to a sleek dark theme that shows only the server list. The macOS client app is virtually identical to its Windows counterpart – the differences are purely cosmetic.

Employees can log into NordVPN Teams using Azure AD, GSuite, Okta, Sami, and OneLogin, though this setting can be changed by the company. After launching the app for the first time, you will have to enter the unique ID for your company. The employer can easily distribute these as email invitations.

The NordVPN Teams app design is minimalistic, with a full-height sidebar that has four options:

1. Choose a gateway from the list
2. Click Settings to customize
3. Click the question mark icon to open a browser tab and submit a support request.
4. Click to Quit the app (the same can be done by right-clicking NordVPN Teams icon in the system tray)

The Settings menu is divided into a few different tabs. General lets you tinker with the Auto-connect settings and create a list of trusted wi-fi networks.

Then comes the VPN protocol selection. The default setting is Automatic, but you can choose from IKEv2 or OpenVPN (UDP and TCP). Perhaps we can expect to see the adoption of NordLynx, NordVPN’s proprietary version of WireGuard that offers the best possible speed without sacrificing security.

Client apps: Android and iOS

The NordVPN Teams Android and iOS client apps are similar to the desktop version. Unlike their desktop counterparts, however, they show the server’s IP address, making it easier to see whether you’re reconnecting to the same server in the selected country.

The Auto-connect feature on Android is more convenient because you can choose to automatically connect not only to a specific country but also to the nearest one. This will be welcomed by employees who travel often and may experience slower speeds just because they haven’t changed their settings after landing on a different continent.

The iOS client app has an additional option to Share diagnostics, which creates a .txt file that may be handy when contacting customer support – there’s an option to add a file when submitting a request. Just like in the Android version, you can choose Auto-connect for the nearest gateway. The protocol selection is the same in both mobile and desktop apps, with IKEv2 being the default choice.

Mobile apps can be downloaded from the respective stores and Android users can also get an .apk from the NordVPN Teams website. The Android version currently has 10,000+ installs on the Play Store, while the Apple version has so far been rated 5 times only. Clearly, glory is yet to come for NordVPN Teams

Security features

NordVPN Teams uses military-grade encryption (AES 256-bit), which is a virtually unbreakable cipher. The following tunneling protocols are available:

• IKEv2 (default for Windows)
• OpenVPN (UDP)
• OpenVPN (TCP)

Hopefully, this list will soon include the NordLynx protocol, a proprietary version of WireGuard that became available for B2C users in 2021.

With NordVPN B2C version being the safest VPN overall, we were a bit surprised to see NordVPN Teams starting without a kill switch and Two-factor authentication. The latter is still marked as “coming soon” on their website, however, so NordVPN Teams is on the right track.

Privacy features

In this section, I’ll look more closely at the NordVPN Teams logging policy and more. I’ll also check if there are any leaks that could give away your IP address or location.

Jurisdiction

NordVPN Teams is registered in Panama, a privacy-friendly country with no data retention laws. That’s great news given that most enterprise VPNs are registered in the US or some other country belonging to the Fourteen Eyes intelligence alliance. Let’s see what data NordVPN Teams actually collects.

Logging policy

NordVPN Teams collects the following information about you via the website:

• Access logs that include your IP, OS, browser info and cookie data
• The Chat-bot collects your IP address and contact information
• Social media widgets may collect your IP, pages visited on the NordVPN Teams website, and more
• Traffic data is collected by Google Analytics, Hotjar, and similar tools that do not directly identify visitors

There’s also this sentence in the privacy policy: “We store limited personal information for as long as it is necessary for the provision of Services, execution of our legal rights and obligations and fulfillment of our other duties (for example, record keeping).” I’ve reached out to NordVPN Teams customer support and they told me that this “limited personal info” is your company’s IP and email.

To sum up, there’s nothing out of the ordinary here – most enterprise VPNs collect this sort of data and are still known as reputable companies. Therefore, it wouldn’t be wise to compare any business VPN privacy policy with the B2C counterpart. I can conclude that NordVPN Teams has a clear and reasonable logging policy.

Leak tests

I made numerous online leak tests to see if NordVPN Teams is leaking your IP or DNS. I connected to a server in the US and checked multiple test sites for any signs of my real IP address or location.

Turns out that NordVPN Teams has no IP, DNS, or WebRTC leaks and keeps your personal data safe.

Other technical features

The list starts with the most important ones and ends with optional features that have niche audiences.

• Remote access to your company’s data. This is the core feature of every business VPN.
• IP Whitelisting. Determine which IPs will get access to your data.
• Custom gateways. Specify which employees can access certain servers and virtual locations.
• Dedicated servers. Available to Advanced pricing plan subscribers. Enterprise users can also have it set up on their premises.
• Third-party authentication. Azure AD, GSuite, Okta, Sami, and OneLogin.

Activity logs and Activity reports are two features that are coming soon for Advanced plan subscribers. Also, there are plenty of customization options for Enterprise-level users, starting with API access, LDAP Active Directory, and moving to site-to-site VPN. Finally, you get the benefits of a B2C VPN, such as access to geo-restricted content and protection when using SaaS solutions.

Speed and performance

NordVPN Teams offers an undisclosed number of servers in 30+ countries. Connection times are fast, probably even faster than those in the B2C version. But what are the actual speeds you may expect from NordVPN Teams?

I ran my speed tests from Europe using the IKEv2 default protocol, checking my baseline speed and later connecting to servers in Europe, North America, and Australia.

Baseline speed

• Download: 292 Mbps
• Upload: 228 Mbs
• Ping: 2 ms

After getting download and upload speeds in each location, I noted the drop-off percentage based on my baseline numbers.

Frankfurt, Germany

• Download: 199 Mbps (32% drop-off)
• Upload: 6 Mbps (97% drop-off)
• Ping: 38 ms

New York, US

• Download: 185 Mbps (37% drop-off)
• Upload: 4 Mbps (98% drop-off)
• Ping: 129 ms

Sydney, Australia

• Download: 90 Mbps (69% drop-off)
• Upload: 1 Mbps (99% drop-off)
• Ping: 350 ms

As you can see, the download speeds are nothing short of amazing, while the upload speeds were surprisingly lackluster in all three locations. However, you should have in mind that speed test results vary on a lot of different factors, therefore it’s always best to test for yourself.

Customer support

According to the Terms of Service, “NordVPN Teams will provide priority business support to the Customer’s administrators and end-users.” Advanced plan users get dedicated account managers and Enterprise clients will benefit from key account managers.

While writing this NordVPN Teams review, I reached out to customer support a few times via live chat and got knowledgeable answers. While I had to wait for about five minutes at times, this was before purchasing NordVPN Teams and inquiring as a simple visitor. According to their website, all questions will be answered in three hours or less, and clients can contact 24/7 using phone, email, or live chat.

What I did miss was a knowledge base or a more extensive FAQ. But again, the service is new and it takes time to build these resources. On the other hand, there is a live chat plug-in on the NordVPN Teams website, which has a chatbot named Aurora that can answer simple queries, such as “what is your pricing?” or “what payment methods do you offer?”

Plans and pricing

NordVPN Teams offers the following monthly and annual pricing plans:

• Basic, monthly – $9.00/month per user
• Basic, annual – $7.00/month per user (22% discount)
  

The Basic plan comes with these features: centralized billing, license transferability, user administration, access to the control panel, auto-connect, and third-party login options. The kill switch and two-factor authentication are coming soon.

• Advanced, monthly – $11.00/month per user
• Advanced, annual – $9.00/month per user (18% discount)

The Advanced plan has all the features of the Basic plan and also adds a dedicated account manager, 24/7 priority support, dedicated servers, and custom gateways. Activity reports and an activity log are coming soon. You can also add a dedicated server with a fixed IP for $40.00/month.

Enterprise plans are highly customizable and are no longer priced per user. In addition to all the features of the Basic and Advanced plans, enterprise-level clients are entitled to volume discounts, centralized configuration and management, LDAP Active Directory, API access, key account manager, 24/7 phone support, dedicated servers on your premises, site-to-site VPN, custom additional features, and custom logo and app colors.

Discounts for NGOs are available while centralized billing enables you to pay for all services at once.

Payment options include:

• Wire transfer (USD and EUR)
• Credit card (including Visa, Mastercard, Amex, and Discover)
• ACH
• Bitcoin

While this should be more than enough for most clients, it would be nice to see PayPal or AliPay added in the future.

Just like the B2C version of NordVPN, end-users will have six simultaneous connections available per account. Each plan has a 30-day money-back guarantee.

NordVPN Teams Terms of Service state that while the price increase is possible from time to time, each client will be notified of it and won’t be charged extra until their current billing cycle ends. In the worst case, this can happen with the next payment charge after NordVPN Teams informs you directly.

When compared to the competition, these prices seem fair. There’s no minimum account number for the Basic or Advanced plan, and choosing a long-term plan gives you a discount.

Bottom line

NordVPN Teams is an up-and-coming B2B service that narrows the gap between such enterprise VPNs like Cisco AnyConnect and team-oriented solutions like Windscribe that offer only per-user pricing. Coming from the makers of NordVPN, this business solution automatically sets a high bar for itself. And while at the moment it’s still a work-in-progress with some features still coming up, it’s clear that NordVPN Teams is already making a place for itself among the top B2B VPN services in 2021.

You should consider this service if you’re an owner of an SMB looking for a way to secure remote workers and all of their devices for the right price. With apps for major platforms, gateways in 30+ countries, and priority support, picking this easy-to-use app is a no brainer. NordVPN Teams is bound to get better and grow together with your business.