VPN Unlimited not connecting is an issue that many people around the world are probably going to come across at some point. While “turn it off and then back on again” might be enough, there’s every chance that you might still be suffering from connectivity issues.
Sometimes the cause might be rooted not in your VPN itself but either in your location or your ISP. In such cases, it might be a good idea to test a similar VPN, such as NordVPN, that might work just fine under those conditions.
The following article will delve deeper into some of the common issues which prevent you from connecting to VPN Unlimited and what you can do to solve them.
Common issues that may prevent VPNs from connecting
Here are some of the most common issues we’ve encountered when VPNs don’t connect.
Your internet connection is down
Whether it’s at your end or a fault from the end of your ISP (Internet Service Provider), there’s a chance that your internet connection could be the reason why VPN Unlimited isn’t connecting. In order to test this out, simply try accessing the internet with the VPN turned off.
If the internet works with the VPN off, then you will know that there is an issue with VPN Unlimited itself. On the other hand, if your internet connection fails to work even with VPN Unlimited switched off, then your internet connection is likely to blame.
Your chosen server isn’t functioning correctly
With a whole host of servers available via the VPN Unlimited service, it’s safe to say that you’re not short of options when it comes to enhancing your online privacy and security.
If your internet connection works just fine while VPN Unlimited is disconnected, then your choice of the server might be the issue. In order to check whether a particular server is down, simply choose a different server location, and this might solve the problem.
The protocol may be blocked
The most common protocol used on VPN Unlimited servers is the UDP protocol. But the problem is that some countries actually block this protocol, which poses a problem if you are a user of this particular VPN service.
Changing the protocol is one of the methods you can try to get your internet connection back up and running. OpenVPN should usually be your first port of call, as this is usually the most secure protocol available. Failing this, you can then try L2TP, before moving onto PPTP if necessary. Just be sure to use PPTP as a last resort, as security isn’t the highest with this protocol when compared to the others.
Your firewall or antivirus is blocking the connection
Originally designed to block the moderation of traffic and for tunneling purposes, a firewall can often be a reason for your VPN to not function correctly, as it works in a similar way. Therefore, it’s certainly not uncommon for the two to conflict with each other.
You can check if your firewall or antivirus software is to blame by temporarily disabling the software. Failing this, simply check your settings to make sure that VPN Unlimited isn’t being blocked by your firewall.
Your router is blocking VPN traffic
Even if your router works completely fine without being connected to VPN Unlimited, you might find that it’s the cause of your connectivity issues when you attempt to connect to a VPN server. This is because some routers block VPN traffic unless you go into the router settings to prevent this from happening.
You will need to type in the relevant web address to access your settings and then change them accordingly to accommodate for when you are using a VPN. If you do exactly that, your internet connectivity issues may just be solved.
Your account details might not be valid
Even if you think that your payment has been made and your service should be fully up and running, your credit card payment may have been declined or delayed, or perhaps your credentials were typed incorrectly. Either way, these issues might not allow you to access the VPN Unlimited service, which is why you’re getting a VPN not connecting error.
Restarting the application might be a simple fix for this particular issue. Failing this, just be sure that you have received a confirmation email from VPN Unlimited after you signed up and made your payment. You can then forward this to customer support if you are having any trouble logging in.
Also, you should make sure that you use a unique password that you can remember easily, either manually or by using a password manager. That way, you’ll know for sure that you have entered your credentials correctly.
Now that you’ve discovered some of the most common reasons why you might be suffering from connectivity issues on VPN Unlimited, you will hopefully be much better prepared for dealing with any issues should they arise in the future.
However, if you’re still struggling on your quest to get everything up and running, as usual, heading on over to the official website to make use of the knowledge base which includes guides, FAQs, and more is a good option.
Alternatively, you could get in touch with the customer support team as we mentioned earlier. Whichever route you take, you’re sure to only be a few short steps away from making the most out of your VPN Unlimited subscription again.