Virtual Private Networks are essential privacy tools, but they can be a pain to use sometimes. We’ve all been there. When you want to stream a movie or download a torrent, but your VPN provider refuses to connect. Or, what’s worse, when you lose your connection in the middle of a download.
All VPNs are vulnerable to these kinds of connection SNAFUs, and even elite providers like Windscribe have their moments. If you’re a Windscribe user, this blog will discuss some of the most common Windscribe not connecting issues, and help you resolve them – ensuring secure, private browsing every time you log on.
First things first: try the basics before digging further
As usual with internet apps, there are some very simple measures that should always be tried before you contact the support team or start playing around with port settings.
In the case of Windscribe not connecting, there are a few simple actions that need to be taken first of all.
First off, try disconnecting, closing the Windscribe client, then restarting it again.
If that doesn’t work, try rebooting your system, then trying Windscribe again.
If that doesn’t work, it may be a good idea to reinstall the Windscribe app from scratch.
You’d be surprised by how often one of those three actions can resolve a Windscribe connection issue. So don’t assume you’ve encountered a fiendishly complex technical problem. The issue could well be skin deep.
Problem #1: speed
Sometimes, users can’t connect because their internet is simply too slow. Generally speaking, you’ll need a robust connection to get the most out of VPNs. Remember, they will shave a chunk off your bandwidth due to encryption, and any laggardly connections will struggle.
What to do if Windscribe speeds don’t measure up?
If speed is the issue, some solutions may be at hand.
Firstly, check that you are connecting to a server near your location. It could be that the burden of routing traffic halfway across the world is too much for Windscribe and your slow connection. Switching to a nearby server often solves that problem.
Secondly, you might want to experiment with ports. Windscribe allows you to select which ports you use. Some could be restricted by your local network, or poorly configured for VPN usage. So try a few alternatives. You may be surprised by the speed boosts that can result.
Protocols can also be at fault in some cases. Windscribe gives you the option of switching from OpenVPN to IKEv2. To do so, head to the “Preferences” menu, and then “Connection.” At this page, toggle the protocol to IKEv2 and reconnect. It can have a big effect on network speeds.
There might also be scope to run a VPN pass through on your router. To do this, you’ll need access to the router’s firmware (so it might not be convenient for employees or students). If you do have access, go to the config page and choose the option labeled something like “IKEv2 pass through.” Or contact your router supplier and ask for a specific solution.
Problem #2: software conflicts
VPNs often fail due to local software conflicts. Most often, firewalls are the culprit. While they provide a valuable line of defense against intruders, they can also wipe out legitimate traffic via Virtual Private Networks, so it might be necessary to disable your firewall to get the most out of Windscribe
How to resolve Windscribe software conflicts
As we mentioned earlier, firewalls are often the prime suspect when Windscribe starts dropping. But even after disabling your firewall, connection issues can persist. So what gives? It’s likely that other conflicts are causing the problem.
For instance, some customers have reported severe conflicts with network products developed by the Killer brand – specifically the brand’s ethernet controller. In these cases, reinstalling Killer’s drivers often had the required effect.
In other cases, users report conflicts with web browsers like Firefox. Windscribe has a popular browser extension, and this usually works seamlessly with Mozilla’s browser, but sometimes it can become unavailable or dysfunctional.
Here, it might be worth disabling the uBlock add-on which works with Windscribe. If this doesn’t work, try refreshing your Firefox installation. That can often flush out whatever conflicts were at issue.
Finally, antivirus software has been known to cause issues with Windscribe. For example, Kaspersky and Norton’s products regularly crop up on Windscribe support forums. If you can switch AV providers, that might resolve the problem. But switching to IKEv2 often allows Windscribe to co-exist with problematic antivirus packages, so try that first.
Problem #3: local network issues
Are you using Windscribe at a library, a workplace, or in school? In some cases, local network settings interfere with Virtual Private Networks – often without admins knowing about it. But most of the time, admins know exactly what they are doing.
Try to find a workaround for local VPN blocking
If there is no prohibition on VPN usage where you are, contact the network managers and they should be able to resolve the situation. However, the issue is most likely being caused by a conscious VPN block on the part of your school or workplace.
In this case, there may be a solution. Head to the Windscribe app and then to the “Settings” menu. Now, choose the “Stealth/WSTunnel” option under protocols. This may well conceal the fact that you are using a Virtual Private Network.
Alternatively, you might want to try using ports 80 or 443. In some instances, this can make encrypted traffic indistinguishable from general web traffic. One of the two tends to work.
What if you can’t resolve your Windscribe connection issues?
Sometimes, nothing seems to work, but don’t despair. If you’ve tried everything, it’s time to enlist some expert assistance. Windscribe has a highly-regarded support team, and they are accustomed to almost any Windscribe not connecting query.
Before contacting them, it really helps to extract some diagnostic information about your app. That might sound technical, but it’s really not hard.
When you encounter a connection issue, wait a couple of minutes. Now, open up the Windscribe client and head to the “Preferences” menu. Choose the “Debug” option, then “Send Log.” This will send a detailed report to the support team, describing what happened inside the Windscribe app when you failed to connect.
But you’re not finished. When you’ve sent the debugging log to Windscribe, head to the company’s support page. Choose the “Submit Ticket” button.
When your ticket is submitted, it should be automatically matched with your debugging report, allowing Windscribe’s team to drill down into why the app is struggling to connect.
Don’t settle for poor connectivity when using VPNs
If you continually experience Windscribe connection problems, that’s not acceptable. In today’s digital environment, we need rock solid security, and no users should accept second rate services – especially when they are paying monthly fees for the privilege.
So if you can’t connect after trying everything we’ve talked about, be prepared to switch providers. VPNs need to stay responsive to customer needs, and voting with your feet is the only way to make sure that happens.