CyberGhost Transparency Report 2018 Is Here

Last updated: September 29, 2020
Cyberghost report transparency report

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CyberGhost has just released its eighth annual transparency report for 2018, where the VPN provider discloses the numbers of user data requests it received from police, law enforcement agencies, website owners, and copyright law firms last year.

Founded in 2011 in privacy-friendly Romania, CyberGhost is under no legal obligation to store user data, which means the company is unable to comply with any requests to hand over such data to the authorities. Since they don’t keep any records, they have nothing to give – at least on that front.

Unsurprisingly, the Cyberghost transparency report itself doesn’t list any additional procedures following the requests. What’s interesting here, however, are the numbers:

CyberGhost transparency report 2018

Looking over the report, we see some peculiar trends about how the numbers of DMCA (Digital Millennium Copyright Act) complaints, malicious activity flags, and police requests have changed over 2018 in comparison to the previous year.

For example, compared to 2017, the number of DMCA complaints declared in the CyberGhost transparency report has fallen by more than a third from 42,805 to 27,747 in 2018. Presumably, it’s the result of CyberGhost’s decision to tackle copyright issues by allowing its 30 million customers to use its servers for torrenting exclusively in countries with lax copyright regulations.

Malicious activity flags, on the other hand, have risen sharply – from 7,876 to 11,116 – in 2018. These are generally sent by app devs and website owners due to DDoS attacks, botnet activity, and spam emails coming from CyberGhost server IPs. The VPN company tries to prevent these attacks from happening in the future by blocking access to the IPs under attack, barring further attempts to exploit the addresses.

As we can see, police requests also saw an increase in 2018. A massive 117% increase from 17 to 37 in 2018, to be exact. According to the CyberGhost transparency report, police requests generally include inquiries from law enforcement agencies to provide information about IPs linked to investigations or court cases. Despite the huge spike in police requests, CyberGhost had to leave the authorities empty-handed due to their strict no logs policy.

Sharing an annual transparency report about not complying with government requests is a great initiative and we certainly encourage every other VPN to follow suit.

That said, some concerns about the VPN’s commitment to privacy remain, such those we’ve covered in our CyberGhost review, including sending anonymized user connection data to third parties. Had CyberGhost included these numbers in the report, perhaps we could finally read the word “transparency” in the title unironically.

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13 comments
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  1. Marta

    CyberGhost was once a great VPN but not anymore. Right now, I don’t trust them at all. I would rather go with ExpressVPN which seems a lot better overall and I actually have trust in them so far.


  2. americano

    Being transparent is good but overall, it doesn’t give a good feeling yet


  3. Phillips

    I love the fact that CyberGhost are proud of their server count, with figures being plastered all over their website and on their app. This feature is very useful for users like me, as CyberGhost effectively categorizes and segregates servers depending on certain attributes. They separate crowded servers from empty ones, while also highlighting the fastest – handy and useful. The freedom to choose your server and customize your connections according to your needs is another thing I love about them. I don’t need to read the report they are already transparent in this aspect. Kudos to them


  4. Macmillian G

    Since cyberghost is not compelled to store user details, then it becomes easy for everyone to fully trust the workings of the site and go after the right service provider that will keep user details safe.


  5. Bart_Ender66

    CyberGhost offers excellent online privacy, thousands of servers with good country coverage, and user-friendly software and terms at a price that’s hard to beat.


  6. Dan Druff

    As of December, 2017 the free CyberGhost VPN service for Windows clients discontinues operation, due to overall service improvements. Existing free users can continue using our service as before for a few more months, new users will be restricted to a trial version of CyberGhost.


  7. John_Peterson

    I don’t really see how transparency report correlates could help sell the company further. Not sure if the figures are reliable too.


  8. MaryamWilliams_999

    I am a huge fan of transparency report. It gives us the required statistics that either informs users of the popularity of VPN or informs some decision makers on the next line of decision to enact and implement.
    I feel it will be nice to open room for more data source. It will help transparency report with wider feedback


  9. Emelia -Bailey

    I am a huge fan of transparency report. It gives us the required statistics that either informs users of the popularity of VPN or informs some decision makers on the next line of decision to enact and implement.
    I feel it will be nice to open room for more data source. It will help transparency report with wider feedback


  10. BenjaminHall

    In my opinion, the move by cyberghost to step up the sources of gathering data is a good one. Cyberghost decision to battle copyright by allowing 30million of it’s users access to server for torrenting aided the quality of the feedback.
    In summary, one can rely on 2018 transparency report


  11. Matt Hightower

    I really jus tcan’t trust all of this yet. I am just afraid of getting everything messed up. Not time for me yet.


  12. BenchGame

    You are definitely right Fink, I also noticed that the number of police request kept increasing until it probably reached a point where the VPN service providers probably became concerned with the incessant demand for people’s data. LOL. CyberGhost should have a say over the data they possess and not be threatened by authorities towards exposing the details of people.


  13. 877Fink

    Quite a drastic increase in the number of malicious activity flags, which means an increasing number of persons are actually make use of VPN service and the number is expected to increase further, so more work needs to be done towards enhancing security for VPN users.

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