Last update: 10.22.2018

Overview

When you keep your biggest secrets in an ultra secure deposit box, but the bank manager also has a key to it. Read the full IPVanish review to learn the good and the bad!

For a VPN service provider to have and manage all their own network of servers is quite unique and it is also the pricier solution when compared to shared and rented virtual servers. This is certainly one area in which IPVanish is truly “the only true Top Tier VPN service in the world.” In all fairness, VyprVPN may have something to say about the “only true” part since they also operate entirely without third parties, which means that they also own all 700 of their servers. But that would only be enough for second place anyway.

IPVanish boasts 1,100+ own servers in 60+ countries as well as one of the bigger pools of IP addresses (a whopping number of 40,000+). Now, that is all impressive, but what else prevents IPVanish from vanishing into the haze of mediocrity? What else is there up its metaphysical sleeve to finish among the top VPN providers?

Well, IPVanish comes with a good variety of protocols and security features, including a kill switch. However, the bad news is that IPVanish is based in the US, which means data retention (ever since the lifting of net neutrality, ISPs are even allowed to sell big data), corporate surveillance, and serious privacy concerns due to the extensive powers of the intelligence community and law enforcement when it comes to getting private information. This is not really a good recipe for an online anonymity service. However, despite its location, this VPN comes with a strict no logs policy, which may somewhat balance out our fears. That is if they hadn’t been caught logging in 2016…

Let’s see what else turned up under the microscope when we had a closer look for our IPVanish review. Is it worth your money?

Security & Privacy: Is IPVanish safe to use?

When it comes to cybersecurity, many people still don’t feel like they need to be concerned. If you ask people what kinds of measures they have implemented for their online security and privacy, they may look at you like you are some kind of a conspiracy theorist or lunatic.

“Why would I care about the (almost) all-seeing Fourteen Eyes global surveillance alliance if I have nothing to hide?” or, “Who would hack into my computer or my social networking accounts? I am nobody.”

These are the usual reasons computer users come up with, not even suspecting how wrong they are to take this matter lightly.

As a matter of fact, there are several reasons why you should take online security seriously. The virtual world of the internet is full of invisible dangers like identity theft. Just because you are physically located somewhere on the globe (or disk, if you are a flat-earther) and the servers you connect to are out of your sight, your ISP (Internet Service Provider) and third parties can easily collect enough information to know your exact geolocation, your interests, buying habits, preferences, and much more.

Many users are careless in the virtual world, for example, when they share personal information on social media. Of course, even the best VPN application will not safeguard you against the human factor, i.e., when you yourself share personally-identifiable information.

Nonetheless, if you want virtual privacy and anonymity, and would also like to stream HD movies, sports, play online games, share files securely, and visit geo-blocked websites, a VPN app could save the day. You should also be wary of the potential dangers of public WiFis because hackers may be able to retrieve your account logins or other sensitive information.

But is IPVanish really as secure and privacy-friendly as it claims to be?

There are several factors where a VPN provider can bleed out when it comes to protecting user security and privacy. One such factor is the so-called zero-logs policy or no-logs policy, phrases that seem to be a wee bit overused to market VPN services.

For our IPVanish review, we took a look at their Privacy Policy. As it turns out, they take their “zero-logs” policy seriously, at least on the face of it. Unfortunately, the truth seems to be somewhat different. Not so long ago, there was a criminal case where a suspect was convicted as a result of IPVanish providing logs of personally-identifiable information to authorities. In this particular situation, it seems rather fortunate that the suspect was caught, but the episode does call the sincerity of IPVanish into question.

As a general rule, regardless of the fact that this IPVanish review was not able to expose the company’s logging practices through the Privacy Policy, it is still essential to read this document carefully, because it will usually disclose the ugly truth.

Since IPVanish is owned by Mudhook Marketing and is based in Florida (USA), we have even more questions about their allegedly most secure connections. The US is one of the founders of the Five Eyes alliance, which makes it one of the key global surveillance countries. Those tentacles reach far and wide.

Have you heard of the Five/Nine/Fourteen Eyes countries? Are you aware that the member countries of these alliances can legally force server hosting data centers and locally registered companies to log user data and share this information with the respective government agencies?

IPVanish isn’t even the only VPN service whose no logs reputation was tarnished by US authorities. An FBI case from last year is a good example – an allegedly “no logs policy” VPN provider by the name of PureVPN (based in Hong Kong) was approached by the bureau in a cyberstalker case. PureVPN was able to identify and share two IP addresses linked to the person of interest. Keep in mind that this provider is not even a US subject! 

Therefore, we are especially skeptical about so-called “maximum security” VPN providers that are based in surveillance-friendly countries like the US.

While using a VPN service is legal, it is just like a knife. It can be used to chop onions or it could be used to chop other things. Yet using a VPN for cyberstalking or sending bomb threats to your school (as a teenager did in the Netherlands) raises the question of whether such criminal activities should enjoy the privilege of full privacy provided by a VPN service. Perhaps we should consider this before we judge a provider. With that said, perhaps Mr. Franklin was right when he said that those who would exchange privacy for security deserve neither.

Despite all our jurisdiction-related seeming paranoia, we must mention that IPVanish does a lot for your online security and privacy. Here are some of the features that take care of you while online:

  • 256-bit AES encryption
  • Zero traffic and usage logs
  • OpenVPN and L2TP/IPsec VPN protocols
  • Socks5 Proxy service
  • Unlimited and automatic server switching
  • 40,000+ IP addresses for greater privacy
  • IP address leak protection
  • DNS leak protection
  • Kill Switch to protect your IP address when the VPN connection drops

All these IPVanish features can provide you with a safe online experience for your general VPN needs (streaming videos, torrenting, gaming, file sharing, unblocking geo-blocked content, and so on) if you can turn a blind eye to their being a US-based service provider.

But there’s one more thing that we don’t like about IPVanish in terms of anonymity: the payment options. IPVanish doesn’t offer any anonymous payment methods, such as cryptocurrencies (e.g., Bitcoin, Dash, and Ethereum). This is a big drawback for users who want full anonymity.

Hopefully, if you need top-notch security this IPVanish review will guide you to our best VPN list.

Speed: the fastest VPN, or isn’t it?

In addition to online security and privacy, it’s the connection speeds that you should put under the microscope when choosing a VPN service. Although privacy-wise IPVanish leaves a bit of sour taste in our mouths, it also claims to have “the best VPN speeds” – just as most of their competitors do.

By owning all of their 1000+ servers (and leaving third parties out of the equation) and covering 60+ countries across the globe, IPVanish can offer you some of the best speeds available today. However, in reality, long-term use may reveal average download speeds that lag behind ExpressVPN and other fast VPN services, while the upload speeds tend to be higher.

To be fair, we must mention that there are many variables to speed testing, like what tool you are using, your base connection speed, your location, etc. In other words, don’t take the following speed test results for granted.

Anyway, our connection speed without a VPN was 48 Mbps download and 37 Mbps upload. We were testing from Europe using the speedtest.net tool.

UK, Nottingham

IPVanish speed test with the UK server

We asked the IPVanish client to offer thes a best server in the UK and it responded with one located in Nottingham. Speedtest.net offered us a server in London based on the proximity, so we manually chose Nottingham and got schooled. The initially-offered London server, though, gave us a decent 28 Mbps download with 15 Mbps of upload, which is decent and meets our expectations for IPVanish.

US, Boston

IPVanish speed test with US server

This is the US server IPVanish recommended to us. It gave a solid 40 Mbps download and 11 Mbps combo. This was somewhat unexpected because the UK is much closer to our location than the US. We can probably explain this by referring to the strong presence IPVanish has in the US.

Japan, Tokyo

IPVanish speed test with server in Japan

Given the fact that Japan is on the other side of the world, a 13 Mbps download speed is OK. However, a 2 Mbps upload speed shows that IPVanish can only make claims about high upload speeds in Europe and North America. The ping is over 200ms, meaning issues with VOIP and gaming are to be expected.

Australia, Melbourne

IPVanish speed test with server in Australia

As with Japan, the upload was only 2 Mbps and the ping was even higher, but the download surprised us with 30 Mbps – we got less when connected to the UK, which is more than five times closer!

To sum things up, you might expect IPVanish to give very good upload speeds from nearby locations and very good overall download speeds.

You may think that the more servers your chosen provider has (preferably located in more countries as well), the higher the speeds they can offer; however, this is not always true. Your internet speed can be affected by, for example, which country the VPN server is located in, how far it is from you geographically, how fast your internet connection is regularly, what type of VPN protocol you are using (e.g., OpenVPN, PPTP, or L2TP/IPsec), not to mention the server load (which depends on the time of day and user base size).

Tests for this IPVanish review show decent results, but ideally, you should test the speeds using your own device.

How to download and install it

First of all, it is worth noting that IPVanish is available on all the more popular platforms, including Windows, Linux, Android, iOS, Amazon Fire TV (Firestick), and Routers. We went through the whole process for this IPVanish review and it was quite simple. Before you rush to download your chosen client(s), it is best to click the orange Start Now button at the top of the official website. Why? Because you cannot use your client anyway until you:

  • Choose a plan
  • Create your IPVanish user account (valid email address and password combo)
  • Select your payment method: credit Card (e.g., Visa, American Express, and Discover) or PayPal

IPvanish prices

Once you are done with this, you can select the Apps” from the main menu, choose your platform, and download the installer. Remember that now you can use up to 10 devices with one single subscription, so you may want to download all the clients you will need in one go.

How to use IPVanish

Having tried some of the IPVanish apps, we must admit that IPVanish has done a good job at revamping their application. The older version had some design issues (certain menu screens were clunky or not even properly functional). That, however, is the past – buried deep in the virtual cemetery of binary code.

The new IPVanish interface actually looks quite clear and informative and has a simple but nice design. When you launch the program, first you need to use your credentials to log in to your IPVanish account.

At the top of the application window, you will find the Quick Connect section. From two drop-down boxes, you can quickly choose a VPN protocol and a server to connect to. Now, click the Connect button and wait for a few seconds to be securely hidden from the prying eyes of governments, ISPs, and hackers. On average, it may take around 10 seconds to connect to a server, which is quite good.

How to use IPVanish

On the left, you will see the main menu, starting with the Dashboard, which is also the active menu after you log in. This screen displays a map with your chosen fake location and IP address, but also offers Diagnostics” for troubleshooting and Settings” as tabs at the top of this screen.

The next main menu is Server Selection. It offers three ways for you to select a server that meets your needs. The first submenu is By Use”, where you can choose from the Fastest Server, or best options for US Media and Gaming, UK Media and Gaming, and CA(nada) Media and Gaming.

If this is not how you want to make your choice, you can click the second tab labeled List”. Here you can filter the long list of servers (cities and countries) by typing your preferred location or you can simply select one from the list. The third tab, the Map, lets you choose a location on the world map.

IPVanish also comes with a very useful menu, the IP Settings. In this menu, you can change your IP address either on the fly by pressing the Change IP address” button or by choosing an automatic time interval.

The next main menu item is Account”. On this screen, you can log in to your IPVanish user control panel on the website and modify certain settings, such as your password.

Finally, you have the opportunity to access the support center by choosing the last menu, Support”, on the left. You will find the FAQ on this screen and it will also allow you to contact the support team via email or live chat.

All in all, our tests for this IPVanish review find a clear-cut, informative, and easy to use interface even for less tech-savvy users. The IPVanish application is certainly a strong point of this VPN service provider.

IPVanish for Netflix

Many TV channels and streaming services like Netflix or HBO are restricted based on location. So, if you:

  • are a traveling businessman,
  • are doing freelance jobs away from your home country or your clients’ country,
  • want to have access to unlimited US/UK TV shows,
  • simply live in a country like China, where internet traffic is closely surveilled and controlled,

you can use a premium VPN application to circumvent such geolocation-related restrictions and securely watch your favorite TV shows or access otherwise geo-blocked websites.

But is IPVanish good for Netflix in particular? They’re not saying they do not support Netflix, but they do not advertise that they do, meaning you shouldn’t be surprised to see that most servers are blocked. Nevertheless, that’s why we’re here to see if it will work in at least a few of these locations across the globe:

  • US East Coast
  • US West Coast
  • UK
  • The Netherlands
  • Germany
  • Japan

We measured the speed of each connection using Netflix’s own fast.com test. At the time of testing, our download speed when not connected to a VPN was 220 Mbps.

US, New York and Chicago

IPVanish Netflix speed test in Chicago, US

Nothing, not even their fast.com speed test, would load when connected to a New York server. However, Chicago greeted us with 18 Mbps, which is too slow for Ultra HD, but otherwise gave us a good streaming experience. Just have in mind that you should evaluate this speed as a percentage of the base (which in our case was 220 Mbps).

US, Los Angeles

IPVanish Netflix speed test Los Angeles, US

The speed is up but so is the latency, meaning a second more before the content loads and streams successfully.

Canada, Montreal
Only 6 Mbps and no unblocking.

UK, Nottingham and London
First, we trusted IPVanish and selected their recommended server in Nottingham. What we got was an abysmal 3 Mbps, not enough even for HD. On top of that, we could not stream Netflix. Then we took matters in hour hands and picked London as our location. We ended up with an astonishing 87 Mbps – not that much if we remember the original VPN-less speed, but easily good enough for UHD. Most importantly, we were able to access and stream Netflix.

The Netherlands, Amsterdam
140 Mbps. Huge potential for streaming UHD, yet no unblocking.

Germany, Frankfurt

IPVanish Netflix speed test Frankfurt, Germany

170 Mbps. Blocked. We’re giving you the speed screenshot just for show.

Japan, Tokyo
Only 2 Mbps and no Netflix – IPVanish will not take you far enough.

Bad news for Netflix fans: the speed tests and streaming trials tell us this isn’t the best tool for the job. It also seems to have issues unlocking ABC. On the positive side, IPVanish still manages to bypass the blocking measures of CBS and NBC, which may or may not be a relief, depending on whether your goal is using a VPN service to stream Netflix. For that, we recommend NordVPN or ExpressVPN, both of which have proven ideal for prevailing in the Netflix vs. VPN battle.

If you have already bought IPVanish and are having trouble accessing content – get in touch with support, they might be able to guide you towards the right server!

IPVanish for torrenting

Some call IPVanish “a torrenter and gamer’s dream,” so let’s see what it really has to offer.

There are a couple of factors to consider when you are choosing a VPN for torrenting; hopefully, our IPVanish review will help you decide. First and foremost, you need to be secure when you download files from torrent sites. Not only because you’ll probably be downloading copyrighted materials for free and are not a fan of lawsuits, but also due to the fact that cybercriminals may be lurking in the shadows of the virtual world to attack you with malware or steal sensitive information.

VPN servers are usually very well protected against malware attacks, and since they play the role of a mediator between your device and the internet, you can enjoy real peace of mind behind such powerful defense lines.

Our tests for this IPVanish review reveal it as one of the best torrenting VPN services. IPVanish has its own servers in lots of strategic locations to make its network as fast as possible, it supports the OpenVPN protocol and the L2TP/IPSec protocol with AES-256 encryption, so no one can decode your traffic, and it has DNS and IP leak protection as well. However, don’t forget about the fact that this provider is based in a Five Eyes country and also that the US has powerful copyright legislation (particularly the Digital Millennium Copyright Act). 

What else do you need for a good torrenting VPN? Well, maybe 24/7 live chat support? Let’s see how IPVanish performs in that field.

Support

Customer support is yet another area where IPVanish could use some improvement if they want to step it up a notch and reach the heights of the strongest players on the VPN market. IPVanish has received numerous support-related complaints over the years. Some users complain about the long wait, while others take issue with the quality or lack thereof. People have also complained about being met with a rude tone or only finding a solution after a few tries, or being altogether ignored by the support team.

But, again, this is a territory where experiences may vary quite significantly. You may not encounter any issues even after using IPVanish for a long time and thus may not have any run-ins with customer support. Or perhaps you’ll run into the few helpful people working there on an easy day. 

As is usually the case, there are a few ways to try to get help from the IPVanish support team. You can simply select the Help menu at the top of the website. On the help page, you can use the Support Center or FAQ to find an answer or solution to your question, or you can send an email to the support team.

Otherwise, anywhere else on the site, you can click the green “Help” button in the bottom right corner of your screen for similar options. This is also how you can use the live chat support option to connect to an agent. IPVanish didn’t use to have this vital option, so it’s certainly a good improvement that now they have a responsive and quite effective way of getting help.

support

While you may actually receive a reply to your emailed questions, user reports indicate that such messages are often robotic and not necessarily helpful. In other words, you may have to try again and again in order to finally solve your issue (if that’s even possible). As we have said, IPVanish certainly needs to outwork all those negative comments about their customer service.

We must add that during our tests for this IPVanish review we were surprised to find that the application also has a live chat support option, which may finally take IPVanish customer support to the next level. 

Apps and extensions

While this IPVanish review doesn’t cover all the available apps, most of what we tried were convenient and easy to use. We must definitely highlight the impressive range of clients this VPN service provider offers, rightfully putting it among the top 3 choices in this regard. Here’s the list of all the supported platforms:

  • Windows
  • Mac OS X
  • Ubuntu
  • Linux
  • iOS/Android/Windows Phone
  • Chromebook
  • Routers: you can either buy a router with IPVanish VPN pre-installed or you can manually flash your VPN router
  • Amazon Firestick TV

Since you can now use 10 separate devices at a time with a single license, IPVanish is a good choice even for users with multiple devices or families. Even if this VPN doesn’t have browser extensions at the moment, we believe that it’s still a good choice for streaming HD videos, torrenting, and online gaming.

Pricing: the Golden Mean paradox

For many, pricing is the most important factor, while others may prioritize security or speed as their determining criteria. While the Golden Mean generally means the best possible position between two extremes, it may not indicate an advantage when we talk about pricing. Not when you are looking for the lowest price.

Here are the IPVanish pricing plans:

  • 1-month plan: $10.00 per month
  • 3-month plan: $8.99 per month 
  • 1-year plan: $6.49 per month 

At the moment, IPVanish is also offering a 2-year deal for new users at $89.99. That’s $3.75 a month, in case you were wondering.

With its only 7-day money-back guarantee, this VPN service is not exactly the best buy out there today. Still, these prices are quite fair compared to other, pricier providers (e.g., Astrill and Perfect Privacy). Moreover, if we also consider that IPVanish owns and maintains their entire global network, maybe we should cut them some slack and appreciate the effort.

You may also use a coupon during signup or when renewing an inactive account, but you can use it in connection with an account only once.

If you are an iOS user, you’re in luck because then you can go for the free trial option before investing your money. However, you should be aware that buying IPVanish through the Apple Store disqualifies you from the 7-day money-back guarantee since the cancellation policy and the refund are both handled by Apple.

As we have already mentioned at the beginning of our IPVanish review, this provider has stopped supporting anonymous payment methods like cryptocurrencies. This simply means that you buying a plan will be on record somewhere and that’s not great for privacy.

This, unfortunately, could put off the types of customers (investigative journalists, hackers, activists, and, let’s face it, various criminals) who need the highest possible level of online privacy.

Bottom line: the fruits of our IPVanish review

As you can see from our IPVanish review, this VPN service has plenty of pros and cons. We may have been a bit rough on this VPN provider but, in general, we can say that it is still among the best ones we have seen, tested, and reviewed.

Our overall verdict is that there are better VPNs out there, but, depending on your needs, you may still find IPVanish to be a reliable and secure service

If you are still in search for the best VPN service for you, please check our other reviews and comparisons.

Let us learn from your experience

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