A strong VPN contender if you’re a casual user looking to access geo-restricted content. But their questionable privacy practices and location make us hesitant to heap praise. Read our in-depth Hotspot Shield review to find out more.

In our Hotspot Shield review, we’ll be looking at the well-known VPN (virtual private network) service from AnchorFree that launched a decade ago. Due to the popularity of its free VPN service, this provider has grown in the past years to boast 650 million users worldwide. Out of these, only a small fraction are premium VPN subscribers.

Last year was surely not the best for Hotspot Shield. Credible sources (Centre for Democracy and Technology as well as Carnegie Mellon University) accused them of snooping on users and selling data to advertisers. Even though the company claimed that the allegations were unfounded and absolutely false, such an accusation can leave an unfortunate stain.

Nevertheless, if you’re a traveler or you just want to stream geo-restricted videos and music, you may have found your brand.

Let’s look at how this VPN provider stacks up in our in-depth Hotspot Shield review.

Security and privacy: Is Hotspot Shield safe to use?

Hotspot Shield has the following security features:

  • effective kill switch
  • IPv6 and WebRTC leak protection
  • proprietary Catapult Hydra protocol
  • split tunneling
  • malware protection

There aren’t too many settings to modify when you use any of the Hotspot clients. But you can set this service to automatically connect to a VPN server when your device connects to a public wifi hotspot, such as in a café or a library.

This service also boasts cloud-based malware protection, which offers you a safer virtual experience. For example, while browsing geo-blocked web content.

We do miss the OpenVPN protocol support, which is one of the most secure and fastest channels for encrypted internet traffic. However, Hotspot uses its own patented VPN protocol called the Catapult Hydra Protocol instead. This is not a new protocol per se; it’s more like a modification or enhancement of TLS and OpenSSL.

However, it’s important to state that Hotspot Shield has a sketchy past when it comes to keeping users’ data and privacy safe.

Hotspot’s data privacy problems

In 2017 there was a case when the Center for Democracy & Technology filed a report accusing the company of “logging connections and using third-party tracking to serve targeted advertising.” As a response, David Gorodyansky, the CEO of AnchorFree, said that these allegations were unfounded.

Hotspot Shield doesn’t log personally identifiable data or any data that could be directly linked to a person.

This is what the Privacy Policy claims repeatedly. Still, it seems that this VPN provider does log connection data (so-called aggregate data), including which websites you visit and the apps you use for online communications.

Recently, security researcher Paulos Yibelo claimed to have found a major security bug that could leak generic information like the user’s country. He was able to find out the physical locations of users based on the data he retrieved.

He also said that he was occasionally able to retrieve true IP addresses, which AnchorFree claimed was impossible since their programmers also investigated the security bug and patched it.

Does Hotspot Shield keep logs?

We still can’t recommend Hotspot Shield due to other issues, like their invasive data practices.

As their revamped Privacy Policy states:

“We may collect device identifiers, browser types, device types and settings, operating system versions, mobile, wireless, and other network information (such as internet service provider name, carrier name and signal strength), and application version numbers”

They promise not to share anything with any third party or governments, but still, “your personal information may be available to a third-party content provider.”

Another concern for the privacy-conscious user is that Hotspot Shield is based in the US. This country is the main international surveillance master, the “all-seeing eye” of the Five Eyes alliance.

To be frank, we can only recommend this VPN service if you don’t really care about your maximum online anonymity. But let’s see what else is revealed in our Hotspot Shield review.

Speed and performance

Compared to the competitors’ 8-12 seconds on average, Hotspot Shield can connect to its servers in about 2 seconds. Now, that’s what we call fast.

As we have mentioned, this VPN uses its own Catapult Hydra protocol, which is supposed to double the download speeds for large files. This is done by creating multiple channels for data to increase speed and reliability.

We conducted our speed tests with these baseline speeds:

hotspot shiel speed baseline

And, this is what we saw when connecting to different regions of the world:

United States

hotspot shield speed test us

  • Download: 149 Mbps (47% drop-off)
  • Upload: 30 Mbps (88% drop-off)

United Kingdom

hotspot shield speed test uk

  • Download: 106 Mbps (62% drop-off)
  • Upload: 72 Mbps (72% drop-off)

China

hotspot shield speed test china

  • Download: 161 Mbps (42% drop-off)
  • Upload: 15 Mbps (94% drop-off)

Japan

hotspot shield speed test japan

  • Download: 215 Mbps (24% drop-off)
  • Upload: 13 Mbps (95% drop-off)

While this provider may not win the fastest VPN title in 2019, our Hotspot Shield review readily admits that this is certainly one of the fastest services out there.

Server coverage

Hotspot Shield has more than 3,200 servers in 70+ countries around the world. These are pretty good numbers, especially when considering the competition.

To compare, NordVPN has 5,500+ servers in 50+ countries, and ExpressVPN has 3,000+ servers in 90+ countries.

Ease of use and multiplatform support

Hotspot Shield supports the following platforms:

  • Windows
  • macOS
  • Android
  • iOS
  • Chrome

Unfortunately, it doesn’t provide support for routers, game consoles, or the Amazon Fire TV Stick.

The apps are pretty easy to download and install, and the interface is a paradise for a VPN newbie wanting to quickly access blocked content. But, it could be less impressive for an advanced user who would prefer more freedom to set up privacy preferences.

By default, Hotspot Shield starts automatically with Windows; you can change this setting here. The IP leak prevention option is also on by default, but you can decide to turn it off. You can also turn the kill switch on or off here if you will.

In the Settings menu, you can also turn on the VPN for specific networks:

  • Unsafe WiFi Hotspots (on by default)
  • Safe WiFi Hotspots
  • Other

How to use Hotspot Shield for free

Since it may not be that obvious for beginner VPN users how to use this app for free, we thought it’d be a good idea to dedicate a separate section to it in our Hotspot Shield review.

First of all, there are a number of options for you to download the desired client on the official website. Even though there are separate buttons or links for the Premium and Free versions, somehow, you will end up installing the very same application. This can be somewhat confusing.

Why? Because you will be offered to click the Start 7-day trial button or can choose to click the Sign in link, but there is no apparent link or button for a free VPN version.

Well, after contacting the live chat support, finally, we managed to put the pieces together about how to use Hotspot Shield for free.

After you install your client, the welcome screen actually has a hardly visible small gray arrow in the top left corner of the app window. If you click this arrow, you will skip this screen and finally start your free VPN experience.

Hotstop Shield for online protection

And that’s how you get the free version. Of course, there are some limitations to Hotspot Shield’s free plan, which we discuss further below.

Hotspot Shield for Netflix and Kodi

Well, this is definitely not practical with the free version – here’s what you’ll see if you try to access Netflix:

hotspot shield prompt for premium feature

Here’s the good news, though: you can use the premium version of Hotspot Shield for Netflix. However, you should know that this is not a lifetime guarantee.

We managed to stream Netflix US, UK, and AU without any issues. But, we couldn’t bypass the detection measures with the Canada and Japan servers. If you fail to access Netflix, you can find information on the website to help you out.

If you want to find an alternative to Hotspot Shield, you may want to try or read about one of the VPNs from our best VPN for Netflix list.

Of course, streaming is not exclusively a Netflix thing. Although 30% of VPN users target Netflix shows, there are several other popular media centers too. For example, Hotspot Shield VPN does a good job of unblocking BBC iPlayer content.

What about Kodi?

Technically, yes you can, since Hotspot Shield has good enough speeds to make your Kodi experience enjoyable. However, when it comes to their logging practice, this is an area we’d recommend you be more careful.

It’s fine to bypass geo-blocked content, but when it comes to pirated streaming, we wouldn’t recommend it.

Hotspot Shield for P2P and torrenting

Similar to the Netflix situation, the free Hotspot Shield may not be the best choice for torrenting and other P2P file-sharing activities due to the daily 500 MB bandwidth limit.

However, you may be totally fine with the Premium version, which provides you with more server choices and unlimited bandwidth, not to mention greater speeds. The Catapult Hydra is great for those with slower or more unstable connections.

It’s also important to mention that this service also gives you protection against malware (both the free and paid plans), suspicious third-party ads, and phishing. 

Customer support

Hotspot Shield has the following support options:

  • FAQ
  • Knowledgebase
  • Support ticket
  • 24/7 live chat support

When writing this Hotspot Shield review, we had to use the Hotspot live chat support to figure out several issues. We found the support not only friendly and helpful but also quite fast. Of course, a few of the replies were templates, but, on the whole, we were satisfied with the answers.

You can also try to use the Support menu from the main menu to open the FAQ section or send a direct question to the support team.

Pricing

Although there is nothing cheaper than a free VPN, most of Hotspot’s pricing plans are quite expensive:

  • 1 month: $12.99
  • 1 year: $7.99/month
  • 2 years: $6.99/month
  • 3 years: $2.99/month

All premium plans allow 5 simultaneous connections.

The last 3-year plan is not always offered together with the rest. The last time we checked, it was only visible in Hotspot’s Free VPN page.

There is a free version of Hotspot Shield, but it comes with these limitations:

  • Daily bandwidth limit of 500 MB
  • Includes ads
  • A limited number of US servers which may well be virtual ones
  • One device
  • No access to Netflix

The supported payment methods include credit cards and PayPal only. Unfortunately, there is no anonymous payment option.

There is a 7-day trial for free, but you have to provide your credit card details, and AnchorFree automatically puts you into the most expensive monthly plan unless you cancel in time.

Hotspot Shield offers one of the longest refund periods, which is a 45-day money-back guarantee. All things considered, this VPN may be a bit pricey for what it has to offer when compared to competitors, especially its lower-tier plans.

Bottom line

It is certainly a great plus that Hotspot Shield has a free version, even if a limited one. The majority of the 650 million customers use the free VPN option. If they are fine with it, you may also become a satisfied customer unless you need airtight online security and anonymity.

We certainly wouldn’t recommend this VPN for political activists, hackers, and other users for whom privacy is the essential factor.

Hotspot Shield has been around for a decade already, and although it’s not the fastest VPN in 2019, it does have great streaming speeds depending on your location and which server you are connecting to.

Hopefully, this Hotspot Shield review helps you see more clearly. If you are still uncertain, we suggest you read more of our VPN reviews and comparisons.

What is your VPN experience?

Have you ever tried to use Hotspot Shield or any other VPN apps before? What are your impressions? Is there anything important we missed in our Hotspot Shield review?

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