Last update: 01.08.2019

Overview

Promoting itself as a “pro” solution to online security worries, proXPN delivers on simplicity and ease of use but fails in some other crucial areas.

Marketing itself as “the easiest to use” VPN around, proXPN starts out confidently right off the bat. Keeping things simple with 3 premium plans and a 30-day risk-free trial, this VPN certainly makes it easy to download and purchase. But what else does the proXPN VPN bring to the table?

As we’ll see during this proXPN VPN review, this VPN offers a bit more than just the bare minimum – it has a few neat features that we’ll discuss a bit later. But there’s nothing particularly special about what proXPN has to offer. At its root, this is just a conventional VPN with specs that are superseded by plenty of high-end alternatives.

Is proXPN safe to use?

The first thing security-conscious VPN users will notice when they look for a proXPN download is that the VPN supports three security protocols: OpenVPN, IPSec, and PPTP. That’s good news from a security perspective. The inclusion of an OpenVPN option means that you can enjoy a much higher standard of protection.

Encryption is a possible weak spot though, with proXPN offering up to 2048-bit encoding. That might be secure enough for everyday users, but it was left behind long ago by more solid alternatives. Moreover, the use of a 512-bit BF-CBC is below industry standards.

At the same time, there are some issues regarding logging to think about. In the terms and conditions, we noticed that proXPN keeps information about every session. While they state that this doesn’t include the ability to see which sites people visit or what they type, the very fact that proXPN keeps these logs is worrying, even if they are routinely purged every couple of weeks.

Furthermore, the company behind this VPN is registered in the USA – a prime 5 Eyes country and an overall bad place to own a VPN service.

It’s also worth noting that proXPN supplies a kind of kill switch via its “VPN Guard” tool, which shuts down whatever website you are visiting if the VPN connection drops.

So, we found that there is no clear answer to the question “is proXPN safe to use?” It’s certainly not the best, and certainly not the worst.

Speed and performance

Speed is an area where proXPN really tries to sell themselves. But as any VPN veteran will tell you, every provider makes big claims about speed to entice users to sign up. So the question for this review is simple: do proXPN’s claims stack up?

Again, the picture is mixed here. We connected from the US and found that local servers did deliver some impressive speeds. But when we switched to more distant servers (even in the continental US), speeds dipped by 25% or more in some cases. This variability could be really annoying when streaming videos or downloading larger files.

Another thing that irritated us was the fact that proXPN isn’t keen on advertising how many servers they operate. That’s probably because the choice is limited to 19 cities. They do stretch from London and Chicago to Tokyo and Hong Kong, but the lack of transparency is revealing. Other services offer much more choice than proXPN VPN does.

So, in terms of speed, don’t expect miracles when using proXPN – just a middle of the road, decent VPN connection.

How to download proXPN

Getting hold of a proXPN download is extremely easy. In fact, it might be too easy for our tastes. All you need to do is head to the proXPN website and click the Download button in the top right-hand corner.

This takes you to a download page and automatically offers to download proXPN client according to your operating system. proXPN offer their services across multiple platforms, including Windows, MacOS, iOS, and Android.

We didn’t try all of them to see if the automated download offer corresponded to our OS. Still, for security reasons, we tend to prefer manually choosing what we’ll be downloading.

How to install it

When the download is done, and the installer is engaged, the process of getting proXPN up and running won’t take too long. The first thing users need to do is create a proXPN account. This is dealt with by the client, and the procedure is a little bit different from other VPNs.

As you sign up for proXPN, you’ll need to provide your email address and choose one of the three plans. Payment can be sent either by PayPal or credit card.

After that, finishing the installation is simple. Just type your login details into the box and press Login. No one needs a degree in computer science to get on board.

Is proXPN easy to use?

But what about actually using the proXPN VPN? Well, things are pretty straight-forward on this front as well. Using the client is a breeze. The main system screen lets you choose servers easily, and you can also switch between OpenVPN, PPTP, and IPSec via a drop-down menu.

Not all VPNs make moving between protocols that easy. Just be warned that easy doesn’t mean you should do it – PPTP and IPSec are not the most secure protocols.

As we noted earlier, the proXPN comes with a kill switch should you lose your VPN connection (you can turn this on or off as you wish), and it also features a diagnostic tool to detect problems and report any issues to the proXPN support team. That’s another interesting addition which makes the proXPN client a little more powerful than regular options.

However, although we didn’t personally have any problems, we are aware that some people run into reliability issues with proXPN. Sometimes, people are forced to reinstall the client multiple times before they can even use their proXPN account, so be aware of this – it’s not perfect.

Apps and extensions

proXPN offers versions of its client for Windows, Mac, Android, and iOS, but that’s as far as their efforts to supply apps and extensions have gone. They have created neither extensions for browsers nor apps for routers or Linux.

Using proXPN for Netflix

Whether you can use the proXPN VPN for Netflix is surely a matter of importance for many readers of this review, so how does it fare?

Unfortunately, not very well. Over the past couple of years, Netflix has boosted their security systems, implementing formidable blocking measures to counter VPNs and proxies. In response, the leading VPNs have worked hard to find ways around these defenses.

proXPN hasn’t joined this elite crowd of VPN providers. So if you are hunting for a VPN to fuel your Netflix addiction (or to use any other entertainment streaming service), using proXPN isn’t the best option.

Is proXPN good for Torrenting?

But what about torrenting? P2P downloads are an area where smaller VPNs can really shine because even elite services sometimes fail with torrenting, usually citing legal concerns.

Despite failing when it comes to Netflix, it turns out that proXPN is actually a decent option for torrenters. Users benefit from unlimited bandwidth, and proXPN says that they are totally fine with torrenting via their VPN.

We tested this and found that there weren’t many problems. Torrents worked almost as quickly as they would without a VPN.

Does proXPN work in China?

On their front page, proXPN makes some bold claims about defeating governments which are “censoring information in an attempt to keep you in the dark.”

That sounds great for Chinese users. We couldn’t test the premium service directly, but according to a contact in China, they have had some luck with proXPN. Whether the encryption is enough ultimately depends on what you’re doing. We wouldn’t recommend it for sensitive political activities.

If, on the other hand, you just want a VPN that provides the freedom to see what would otherwise be hidden, it’s worth giving proXPN a try.

Support

When it comes to supporting users, proXPN used to be quite OK. Most glaringly, they don’t provide live chat on their support site, which can often be the easiest way to resolve basic issues.

Then again, their other support options used to be absolutely fine. The Support Center provided a wealth of information that’s relatively easy to sift through. It looked clunky, but it did the job, particularly for more in-depth technical queries.

But their ticketing system worked well. The response times were fairly quick, and it was easy to follow extended interactions with support staff.

Unfortunately, all of this seems to have disappeared a few months after writing the first version of this article. Clicking either on the top Help or bottom Visit our Help Center sends you to proxpnsupportforums.com, which doesn’t load due to a server failure:

proXPN VPN server failure

If that wasn’t enough already, reading about the World Class support on their Home page and following the Click here link lured us into an image of a weeping kangaroo:

proXPN support link not working

As we were waiting for an answer about this situation by email (we’ve got an auto-reply, so that’s a start), we checked if there is any news on Twitter. Sadly, the last post by @proXPN was on November 17, 2018, retweeted on the same day by @proXPNsupport.

This has left us with an impression that not everything’s so well at their end, and that it might be a signal of impending demise.

Pricing

As we discussed earlier in this proXPN VPN review, there are three pricing plans. The shortest three-month option costs $9.98 per month, which is very expensive for a stripped-down, no-frills VPN.

Choosing six months saves you only 17%, totaling $49.95. Finally, a twelve-month deal costs $74.95 and translates into $6.25/month – a price which can get you a premium VPN. Luckily, all plans come with a 30-day money-back guarantee. We’re afraid you’ll need it.

Conclusion of the proXPN review

Simple and easy to use, proXPN VPN seems to get a lot right. However, when you scratch beneath the surface, problems appear. Support is mixed or no-longer-existent, speeds aren’t amazing, security is patchy, and Netflix isn’t anywhere to be seen.

If you’re into torrenting and not interested in getting the best price, it might be a decent option. But for higher-end users, proXPN doesn’t quite cut it.