Last update: 09.12.2018
Sleek, powerful, and able to savage many of its competitors, tigerVPN is an impressive addition to the VPN scene, but it’s not perfect in every department.
Promising “bulletproof” security, the chance to bypass geo-blocking measures in seconds, and a “premium service with an affordable price tag”, tigerVPN sounds like a pretty appealing service.
But when you get past the exterior and the usual blitz of special features, what does the VPN really bring to the table? This TigerVPN review will get to the heart of what one of the leading VPNs has to offer.
Founded in Slovakia back in 2011, this VPN now has years of experience behind it. The developers have not been wasting their time, either. As we’ll see later in this review, this is among the most user-friendly services around.
It’s also one of the more socially-conscious, with 2 percent of revenues heading directly to animal welfare and conservation charities (hence the tiger branding).
However, the big question is whether they have focused too much on ease of use and not enough on providing the rock-solid privacy and security options we expect from top-ranking VPNs. This is a much shadier area, but read on and our TigerVPN review will explain all.
Is tigerVPN safe to use?
As they say, “safety first”, so what’s the score? Is this one safe for ordinary web users and streamers?
Tiger covers most bases when it comes to protocols, but there are oversights as well. The VPN offers OpenVPN, L2TP (presumably, L2TP/IPSec or L2TP/IKEv2), IPSec, and PPTP. OpenVPN is the standard option (not just for premium packages), which is great because it provides a very high standard of protection. However, iOS apps rarely include OpenVPN (due to Apple’s policies), therefore, you will be forced to use IPSec instead. This is not optimal and many top VPN services end up offering IKEv2, which is also a secure protocol. Sadly, this is not the case here.
Another attractive security feature on tigerVPN’s roster is DNS leak protection. We’re really concerned when VPNs neglect leakage because it’s a key reason why personal information gets exposed. With leak protection measures enabled, DNS requests run through their own servers and aren’t routed through your ISP’s DNS. It’s a neat, secure way to do things, and we appreciate the thinking behind it.
Tiger claims not to keep logs, and we couldn’t find any evidence to contradict this. Moreover, their “Stealth Technology” does what it says on the packaging – adding an extra layer of anonymity wherever you head to the internet. And their NAT Firewall even barricades you off from other VPN users.
It’s not all good news. Although a kill switch comes with the Windows client, it’s not available on other platforms. Military-grade encryption (AES-256) is awesome, but it doesn’t matter so much if you’re disconnected. This is why VPNs offer a kill switch – to kill all traffic in the event of a disconnection.
Slovakia is a decent location for a VPN – it doesn’t restrict the use of VPN services, it doesn’t have much censorship (if any), it has no data retention laws, and is not part of such intelligence-sharing frameworks, as the 5-eyes, 9-eyes, and 14-eyes countries. The app does log some things, but the type of data logged is not extremely sensitive. We’re inclined to let it slide.
Overall, we’ve been impressed by the security features.
Speed & Performance
One of the best things about tigerVPN is its wide network of servers. The company operates over 300 servers in 42 countries around the world. In fact, they are so confident about their capacity that they operate a ‘30% rule’, where 30% of bandwidth is “reserved” for exceptional circumstances.
This should ensure excellent speeds, at least in theory. In our testing, we generally found a good level of performance – not stellar by any means, but acceptable. Even servers as distant as Japan delivered workable speeds.
So if you’re into low latency gaming or streaming, there’s a good chance for this VPN to fit the bill. Tiger has a handy feature that automatically analyses available servers, making accurate recommendations about which ones to use.
And if you pay extra, you can enjoy genuinely rapid VPN services with unlimited data – mana from heaven for torrenters.
How to download tigerVPN
We tried to for this TigerVPN review and it turned out to be a simple procedure. Just visit their website and head to the download page. Watch out, though, because the download starts automatically – something that we don’t appreciate much.
How to install it
Once you’ve downloaded the tigerVPN client, there’s no reason to search the web for solutions on how to install it. The auto-installation takes care of the software side of things.
The only catch is that you’ll need to sign up for one of the tigerVPN pricing plans before you can access their servers. Unlike many competitors, Tiger hasn’t created a free trial service, so there’s no chance to try before you buy. That’s unfortunate but, ultimately, understandable.
However, if you like the sound of their services and take the plunge, getting online takes seconds. You’ll have the client up and running in no time, with the world map offering an inviting selection of server locations.
How to use it
As we mentioned earlier in this TigerVPN review, being user-friendly is at the core of what this app does. This is most clearly evident in their client, which does everything newbies could ask for from a VPN front end.
Above the world map, there’s a menu where you can calibrate protocols, choose ports and set preferred servers, making lightning-fast connections a routine occurrence. The addition of a usage meter on the main screen is a useful feature, especially if you choose plans without unlimited downloads.
The service is also easy to customize. You don’t need to restrict yourself to their own client, because everything is designed to work seamlessly with OpenVPN. Again, that’s the kind of touch we like to see.
Apps & Extensions
You can download it as an app for iOS and Android phones, and even the cheapest plans allow 2 simultaneous connections for those with more devices.
Perhaps the only real criticisms we can level at Tiger is that they are yet to make apps for Routers and Linux; there are no browser extensions either. Both are areas where the VPN could sharpen up.
Is using tigerVPN for Netflix a good idea?
Our TigerVPN review finds no Netflix problems. At least that’s what their corporate literature says. And in 2017 their customer service team promised that they were “constantly” seeking ways to optimize Netflix connectivity. At the same time, they provided a spreadsheet showing which tigerVPN servers were Netflix-ready – and that sheet hasn’t been updated in over a year. Not encouraging.
We took up the challenge to find out whether their cutting edge systems could out-fox Netflix, and the results weren’t great.
It turns out that the spreadsheet is mostly out of date, and the majority of tigerVPN servers around the world can’t work around Netflix’s geo-blocking features. Even if we did gain access to country-specific content, Netflix managed to detect the use of a VPN, and streaming wasn’t available.
After trying servers around the world, we found a few that worked fine, but since the provider doesn’t track these working servers and force users to rely on trial and error, we don’t recommend using tigerVPN for Netflix.
tigerVPN for Torrenting
What about torrenting?
We were pleased to find that Tiger specifically allows torrenting across their servers, something many VPN services do not offer. With that said, they recommend using servers in places like Amsterdam, Bucharest, and Montreal, where torrenting is widely accepted.
Most tigerVPN packages come with unlimited bandwidth, which lends itself to heavy torrenting. Our tests backed this up. Download speeds were impressive via our BitTorrent client.
Overall, this is a strong point of Tiger. If you’re into torrents, we would highly recommend you give the service a try.
Can you rely on tigerVPN in China?
As you might expect from a politically-minded company, Tiger has also expressed their support for freedom of speech in China.
And they seem to have translated this concern into action. Our contacts in China, whom we asked to run some tests for this TigerVPN review, report that they had some success in penetrating the “Great Firewall”. Speeds are good, connections are reliable and one can feel reassured due to Tiger’s stance on censorship. So yes, using it in China is a good idea.
After checking out their website and trying to submit a basic customer query on protocol usage, our TigerVPN review must conclude that support isn’t their strong suit.
Sure, they have a decent library of self-help resources and also operate lively social media accounts. However, in a world where even some second-rate VPNs offer 24/7 one-on-one support via live chat, Tiger has fallen behind.
Will the tigerVPN price make you wild?
What about value for money? While there’s no free trial available, we found that value was another plus point, so if you’re worried about tigerVPN’s price – don’t be.
Short term deals are expensive though, with one-month packages weighing in at $14 per month. The prices decline from there, with 6-month packages billed at $7.75 per month, and the 3-year package costing as little as $3.20 per month. That’s a fairly low price.
If you are willing to commit to the longer deal, it’s worth it. Not only is it cheaper, but you also get access to “priority support”, password protection and as many as 5 connections – almost enough for a small business. Shorter-term packages only offer a couple of connections, but all come with unlimited data and high speeds, so they remain appealing.
As a limited offer, in the past, there used to also be a TigerVPN lifetime subscription, but it has since disappeared – and good riddance! Allow us to explain: whenever we hear “TigerVPN lifetime subscription”, we can’t help but think – whose lifetime might that be? Well, it sure as hell is not your lifetime. If the company goes bankrupt, who will honor that deal?
While we mentioned that there’s no free trial with Tiger, that’s actually a partial truth. The VPN does have a 7-day money back guarantee, so if you try it and find it lacking, there’s a way out.
Conclusion of TigerVPN Review: Impressive, with qualifications
While Tiger didn’t drive us wild with excitement, it did score a lot of credit with impressive features. We loved the torrenting capabilities, a wide choice of platforms, the easy to use app, strong privacy features, the performance, and the server choice.
But the Netflix issue made us paws (apologies for the pun…) and we weren’t persuaded by their support systems, either. So even if this TigerVPN review makes it stand out in the VPN jungle, it’s not a roaring success in every area.