The greatest positive of Touch VPN is that it’s free. That being said, is it really worth giving it a shot? In this in-depth Touch VPN review, we’ll take a look at just that.
As the name suggests, at the touch of a button, you might keep your phone, tablet, and desktop secure and private – with Touch VPN. Okay, so it might take a few more touches than one, but the process is simple. With a modern website that is very easy to navigate, you can click “Try now” and have your VPN ready in three minutes. Downloading is free, and available for Android, iOS, Google Chrome, and more. This free option might not be the best on the market – not supporting Netflix or torrenting – but a decent enough app if your needs are limited.
To give you all of the pros and cons of this provider, we will take a closer look at whether Touch VPN has decent security and speed, whether it works in China, whether it can be used to watch Netflix and to torrent, what the customer support is like and if it is easy to use.
Before we dive into the details, however, you need to remember that this VPN doesn’t cost you a cent. Obviously, this means that you’ll be paying for using it in other ways, such as giving them your data to do with as they please.
Is Touch VPN safe to use?
The short answer is NO.
Okay, we need to give them some credit here as they offer a selection of protocols, such as OpenVPN UDP, HydraVPN and TCP. And… that’s pretty much it in terms safety of positives.
But, now here comes the part that will make you want to run and hide. Do yourself a favor and go to NorthGhost.com, I’ll give you a minute. Yes, ummm, what? This is their parent company’s website, and it is, as you can see, not functioning. And, even if it did, why are they using Wix website builder? It is honestly insane.
DNS info leaks
When you choose a VPN, the first thing that you should take into consideration is the safety of the product. Hackers are clever and not even the most successful companies are safe from their crackerjack fingertips.
When you use a VPN for streaming, you want your browsing history to remain private. So, when a VPN leaks your DNS information, it becomes a reason for concern. Touch VPN touts that your anonymity is safe at all times but when we did the test, we discovered that this is not the case.
They do leak your DNS info, which means that your privacy is non-existent, which in turn makes it easily accessible to hackers. They have no kill-switch either (more on this below), which is another reason for concern.
No built-in kill switch
A kill-switch is incredibly important if you are serious about the protection of your personal information. Why? Because it ensures the safety of your data should there be a disruption in your internet connection.
Look at it this way. When you’re happily surfing on the internet and your VPN suddenly drops the connection, some programmes might be able to access the internet outside your secure VPN tunnel. A kill-switch terminates these programmes and blocks your device, making it incredibly secure.
If a VPN does not have a kill-switch, it is very risky. Unfortunately, Touch VPN does not have this feature. So, if you’re in a place where your internet connection drops fairly occasionally, it might not be a good idea to opt for this particular product as you will leave an open door that can be entered by anyone out there.
No-go with Tor browser
Now, because it has become clear that Touch VPN might not be a good choice for users that prefer anonymity, for this Touch VPN review we decided to test The Onion Browser (TOR).
What is this browser for? When you are looking for a server, the TOR browser bounces your connection a couple of times to various different IPs before you connect to the relevant server. This protects and ensures your anonymity on the Internet because if someone is monitoring your data, there is no chance that they will be able to trace it back to your personal IP. So, if you want an extra layer of protection, it is essential that your VPN of choice works alongside the TOR browser. It really is a great solution for when VPN’s lack in the ability to protect your personal information and identity.
Sadly, these two products are incompatible.
When we did our tests this was clearly seen, which is unfortunate because there are many free VPN’s that are compatible with the TOR browser.
What’s even more worrying is that there is no way of detecting viruses because you are unable to do a Virustotal scan. The app is available only through the Windows store which means that it is impossible to access the Touch VPN app’s file.
When we do a review a virus scan is always one of our priorities, especially when we discuss DNS leaks. Even when a VPN doesn’t leak your DNS info, it can still be risky if it contains viruses. And, to be honest, most free VPN services carry viruses. The key is to be able to detect these viruses beforehand. In this department, we unfortunately have to give them a thumbs down.
Speed and performance
Every VPN user wants speed and performance. There are few things more irritating than a slow internet connection and it is maybe the only aspect that will cause enough frustration to despise a product forever.
Well, Touch VPN has an incredibly slow download speed.
Can it really be that bad? Yes, it can.
We did our usual speed test and to be honest, it slowed down our internet connection to the speed of a snail. We ran our tests in the Netherlands and the USA and although the upload speed in the Netherlands was considerably better than in the USA, it was still really slow.
If it’s speed you are after, Touch VPN will not work for you.
If you compare it to other VPNs, there is clearly no contest. It might be free, but it might also be better to pay for better performance.
Logging logging logging
We need to get it straight. When you use a VPN, you use it because you want to secure your privacy while browsing on the internet, right? It is after all the predominant reason why people use VPN’s in the first place.
We know we’ve touched on this topic before earlier in this article, but the importance of a logging policy requires a serious discussion. Free VPN’s need to make money somehow and they do this by selling your personal data to third parties.
Yes, it is tiring and boring to read the fine print but you would be foolish not to do it. Most VPN’s trumpet that they don’t log your information and often these proclamations turn out to be a big fat lie. On the bright side, Touch VPN openly admits that they are logging your information.
They also state that they are using the data for statistical purposes, to provide you with more efficient services and for marketing purposes, of course. But, in all honesty, this shouldn’t come as a big surprise. The service is free, remember. If they don’t make money from the free VPN they offer their users, they need to make money from their users instead.
It makes sense to sell off the data to third parties. They don’t force you to use the service and clearly and honestly inform you about their logging policies. So, if you want to use Touch VPN, just be careful with the personal data you provide. You don’t want it to fall in the wrong hands.
Touch VPN offers various clients and they all work in different ways. Again, there is no better way than testing for yourself, so we kicked off the test with Chrome.
We expected a decent experience because it had an impressive rating of 4.5, but when we had a look at the reviews, we found several duplicates. In actual fact, the last 18 reviews were identical with 5/5 ratings and in between the reviews, we also found many others made with this repeated template.
No wonder we spotted a problem from the get-go. After installing the app we immediately noticed that it wanted to manage our apps, themes, and extensions. Is this really necessary? The app also requires your permission to give them consent to contact other processes by reaching outside of the browser. Why would they want to do that?
After installation, a simple console appeared after we tapped the address bar icon. We then got the option to choose our virtual location in the US, Canada, UK, France, Singapore, Russian Federation, Germany, Netherlands, and India. You also have the option of clicking on the connect button that chooses a location for you automatically.
Generally, VPNs choose the server closest to you, but Touch VPN seems to choose servers at random which makes it a bit useless. They proclaim to be a free proxy that can unblock any site but sadly this is not the case. YouTube didn’t seem to be an issue but BBC iPlayer and Netflix refused to play along.
From here on we had to deal with their marketing tricks which asked us to share an extension to social media after we used it for a while.
Apps & extensions
It is important to discover which devices are supported by a VPN when you are weighing up your options. The Touch VPN can be used on the following devices.
- Google Chrome
It is also important to mention again that smart TVs and gaming consoles are not supported by Touch VPN, so if you are looking to use a VPN for these particular devices, it is best to find a different solution.
Another deciding factor is the user-friendliness of a VPN. There’s really no point in signing up at a VPN but not knowing how to get it to work. A VPN can only be the best if users are able to use it with ease and in this department, Touch VPN didn’t do too bad. However, we did get mixed feelings and here’s why.
The great thing about the Android app is that installation takes only a few minutes and it connects to the server smoothly. They are also true to their word when saying that you can connect to the internet with a touch of a button (when you press “Connect”).
The convenience of signing up by using your Facebook, Google+ or Twitter account is another plus as well as their “Battery saver”, “Improve Wi-Fi security” and “Improve bandwidth” features.
But, on the flip side of the coin, you’ll need to deal with an unreasonable amount of ads which is quite the norm when you are using free VPNs, but they also hound you constantly to give them decent reviews, which can be challenging when you have to run through hundreds of ads constantly.
Torrenting and Netflix
We often just start writing about torrenting in our reviews without even considering that not everyone is clued-up in this department, so let’s start by explaining exactly how it works.
In layman’s terms, torrents are a way to distribute files. It is also known as bittorrents and it helps you to locate dozens of other (torrent) users’ PCs. You then use your torrent software to connect to these private PC’s and this enables you to torrent music and movies files to your own computer.
When you use a VPN, you’re able to mask your connection as you share files. Your connection is encrypted by your VPN so that other snoopers are able to see only illegible data when viewing (or trying to view) your downloads. So, a good VPN bounces your signal to and from several servers, which makes it almost impossible to pinpoint your actual IP.
In the past couple of years, some of the most popular torrenting sites have been shut down by governments across the globe. This alone is enough reason for you to want to torrent with your VPN. And, if you are unable to torrent, you should at least be able to get Netflix, right?
No torrenting or Netflix! Wait a minute, what?
Sadly, we discovered that neither Netflix nor torrenting is possible with the Touch VPN. We were quite surprised by the outcome of our tests because they actually feature a Netflix logo on their website. It is quite annoying because these are the main two reasons why people use VPNs. Maybe they’re still developing these features, who knows, but if it’s Netflix or torrenting that you are shopping around for, shop on my friend.
Does it work in China?
If you tend to travel quite often, then you will obviously want a VPN that is able to work in most countries around the world, but unfortunately, Touch VPN only has 25 servers available to its customers all over the globe, with none in Africa or New Zealand. However, there are two pros to the Touch VPN’s server features.
- SSL encryption – This feature supplies a secure channel between the server (you are connecting to) and your device. It is the most common and accepted security protocol.
- Unlimited devices – Because it is a free service, you can connect to as many devices as you please. You don’t even need to open an account because you can sign in using your Facebook, Twitter, Email or Google+ which is a great perk that Touch VPN has to offer.
Touch VPN falls under the 5-Eyes Jurisdiction, but does this matter? Yes, it does.
This means that the governments of Canada, New Zealand, the United Kingdom, Australia, and the US can force the (VPN) company to hand over your personal information as they seem fit, whenever they want.
Although you might be able to use Touch VPN in China, you should always read a VPN’s logging policy before you make your final decision because some VPNs handle your data with a lot more respect than others do.
Unfortunately, Touch VPN logs just about everything and with their poor security and the fact that you are unable to use the TOR browser as a second layer of security it is more than enough reason to give it a miss, especially if you take into consideration China’s strict internet usage policy.
Again, it is important to remember that this is a 100% free service, so it might be unreasonable to expect them to offer 24/7 live chat support, which is the standard of most other VPNs by the way.
But, it is not so unreasonable to expect them to get back to you in a time of need. They only offer an email-based support system and there is no better way to judge than testing it for yourself, so we sent them two emails on the Android and PC apps and patiently waited for their response.
Unfortunately, we were still waiting and more than 24 hours later.
So, if you ever run into a possible problem using the Touch VPN, you will need to wait at least 24 hours before you might possibly receive a reply on your query.
Bottom line of our Touch VPN review
The review might sound like a bashing session but this is our unbiased opinion. The industry is incredibly competitive and if you want to play on this playing field, you need to know your stuff.
Yes, it is free and we shouldn’t be ungrateful but there are many other free VPN’s that offer so much more.
The fact that it doesn’t allow you to stream Netflix is a big negative. You are also unable to torrent which makes you wonder why you would want to use this VPN.
On the other hand, it is incredibly easy to sign-up and easy to navigate so if you are new to using VPN’s, it won’t do any harm to test it for yourself. Just remember to be protective of your personal information because it might end up in weird places.