PureVPN not connecting

Julie Cole
Julie Cole | Tech writer and privacy advocate
Last updated: March 27, 2023
PureVPN not connecting
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Is PureVPN not connecting for you? Well, there’s no need to worry, as you most definitely won’t be alone. There are many things that can prevent you from making the most out of your service, all of which can stop you from obtaining optimal online security.

Sometimes the connection problems are caused by your location or your internet service provider (ISP). This means that using a different service, i.e. NordVPN, can be the fastest way to solve them.

In the following article, we’ll delve deeper into some of the common reasons why you might be experiencing connectivity problems with PureVPN and the things you can do to solve them. Continue reading as we provide the answers that you are looking for.

Tired of troubleshooting?
Choose NordVPN, the best overall service known for reliable connections.

Common issues that may prevent VPNs from connecting

Below you will find the most popular issues that may be causing issues with your IPVanish connectivity.

1. Incorrect credentials

PureVPN not connecting is a common issue among those who fail to enter the correct details. So, just be sure that you have entered the correct email address and/or password, or else you might just experience issues when it comes to logging into the service.

It’s certainly not uncommon for incorrect details to be entered when logging into a website or service. After all, it’s highly recommended that you have different passwords for everything so that you will be in a much better position should one of your accounts be hacked.

However, this then presents a problem in that you have a ton of passwords to remember, which definitely isn’t easy – particularly if you have many accounts across the web. To make things a little easier, it’s always worth making use of a password manager so that it does all of the hard work for you and you’ll only need to remember one password!

If you do happen to forget your login details, you always have the option to reset your password if necessary. Alternatively, you can find your account details in the “My Emails” section in the member area on the PureVPN website.

2. Your account has expired

When it comes to PureVPN’s price plans, you’ll find that it can be picked up for as little as $2.08/month, which is very affordable indeed. However, you can opt for the shorter ones of 1 month or 1 year, which come in at $10.95/month and $3.24/month, respectively.

Whichever price plan you opt for, just be sure to take note of when your subscription expires. If you do exactly that, then you’ll know that you won’t be protected after that date. You will then have to either renew your subscription or invest in a new VPN – whichever one you deem to be the most appropriate for your needs.

Tired of troubleshooting?
Choose NordVPN, the best overall service known for reliable connections.

3. Certain protocols are blocked by your ISP

PureVPN allows you to make use of various security protocols which is great when it comes to enhancing your online privacy. However, you might just find that certain protocols are blocked by your ISP. With this particular VPN, you can check whether PPTP and L2TP are blocked by your ISP with a simple test which is explained below.

How to check if PPTP is working

Windows users will need to open up a command prompt by going to Start > Run, after which you will need to type in CMD before pressing enter. Linux and Mac users will need to open up the terminal. Once you have opened up the relevant program, simply type in the following command:

telnet uk2.purevpn.net 1723

When you have typed in the command, you will know that the PPTP protocol is working if it comes up with a blank page on Windows’ command prompt. On the other hand, macOS and Linux will display a message which reads “Connected”.

How to check if L2TP is working

If you would like to check if L2TP is working, you can do exactly that by visiting the command prompt or terminal depending on your OS – entering the following into the relevant piece of software:

nmap -p 1701 -sU – P0 uk1.purevpn.net

If you can see the following message, then you’ll find that L2TP is allowed on your network:

Port State Service

1701/UDP Open|filtered L2TP

If both protocols fail to work on your network, then there’s no need for you to worry. Alternative security protocols can be used in the form of OpenVPN or SSTP. You can change your settings via the PureVPN application which is plain and simple to do.

4. Your firewall or antivirus is blocking the connection

If you happen to find yourself in a situation where PureVPN is suffering from connectivity issues, the culprit might just be your internet security software, such as a firewall or antivirus package. To determine whether this is the reason for PureVPN not connecting, the best thing you can do is disable the application and then check if your VPN now connects. After this, you can re-enable your internet security software.

Alternatively, you could try changing your settings on any third-party software which could be preventing your VPN from connecting. Go into the settings menu on the relevant software and allow an exception for PureVPN to allow traffic to bypass the firewall, and you might just have solved your problem.

5. Check settings on your router

Already tried changing the settings on your security software and checked whether certain security protocols are blocked but to no avail? Well, you might find that your PureVPN connectivity issues are being caused by your router.

In order to get around this problem, you will need to check your router settings to determine whether PPTP, P2TP, and IPSec are allowed through your router. If they are blocked, then you will need to update your settings in order to get around your connectivity issues as the firewall on the router might be blocking any traffic through these channels.


So, that concludes our complete guide as to why you might be experiencing PureVPN connectivity problems. We have covered some of the most effective solutions to get your service up and running again in this article.

But, if none of the solutions happened to work for you, then you could always consult the knowledge base on the official website or perhaps get in touch with customer support. Either way, your connection will be restored and you’ll soon be well on your way to enhanced online privacy!

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  1. Jan de Vries Lentsch

    I found out today that the Pure VPN App on Android endorses the proxy protocol but that does not seem to work on any Android device while all other protocols offered by the App work. So I wonder why the hell they are endorsing something that doesn’t work while so many options are available that do work.
    That is quite blame.

  2. Ryan Wallace

    Another issue worth mentioning is that PureVPN was found to be collecting customer data for US authorities, which was used in a criminal case, despite claiming to have a “zero log policy”. Please discard this VPN and its error of not connecting and check other alternatives

  3. Hanny P

    The ability to use several security protocols is a bonus and I consider it a great addition to the rich features of PureVPN, the platform is one that is worth considering actually. I’m going after it definitely.

  4. Ken U

    Most times I run into this challenge of not connecting, I simply turn off and on my device. It works anytime I try this.

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