Last update: 06.06.2018

Overview

Once bitten, twice shy. Remember the saying? Do you think it is also applicable when talking about a VPN service provider that seems to be all about no logs policy and virtual invisibility; yet, they help identify a possible cyberstalker for the FBI? We certainly think so.

BUT, before we start to take PureVPN apart and judge them for the seeming betrayal of their heavily promoted no logs policy, maybe we should take a deep breath and try to be as objective as possible. Because, in the first place, we are here to provide you with the necessary knowledge to find the best VPN you can get today; whether it is a VPN for torrenting, Kodi, Netflix, or simply geo-blocked websites.

We have found several cons as well as pros regarding PureVPN online security, privacy, speed, customer support, and more. It is possible that for your particular needs even PureVPN will do just fine as reported by many users. Though, we may vote against it to save you money. But before we share our final verdict, let’s see what makes this decade-old VPN provider so controversial.

Contents

Security & Privacy: The logs vs. no logs cogs in the cybersecurity machine
Speed: The fastest VPN, or is it really?
How to download and install PureVPN
How to use PureVPN
PureVPN for Netflix
PureVPN for Kodi
PureVPN for Torrenting
Live chat support
Apps and extensions
Pricing: Temptingly low
Bottom line: Solid controversiality

Security & Privacy: The logs vs. no logs cogs in the cybersecurity machine

We believe that when it comes to VPN, the most important question is whether it’s trustworthy regarding online security and privacy. But, it’s also possible that for many users this is not even that important because they simply want to access geo-blocked web content, such as Netflix.

There are several issues with PureVPN and its reliability. So, let’s see them one by one to have a better picture of what you are dealing with before you decide to purchase a plan and use it for torrenting and accessing geo-blocked web content:

  1. PureVPN is officially based in Hong Kong and operates under the name of GZ Systems Limited. So far so good since Hong Kong is not a member country in any of the Five/Nine/Fourteen Eyes global surveillance alliances. Not that it stopped PureVPN from providing vital personally identifiable information to the FBI; but, more on that later. After a bit of digging, you can find out that there is a Pakistani company called Gaditek, which boasts PureVPN as part of their portfolio.PureVPN portfolio
    Gaditek claims to be a 21st century “new age company,” which could actually elucidate the several “spiritual” (or as they call them, “virtual,” and we would call them, “fake”) server locations like Azerbaijan and Aruba offered by PureVPN.Also, they promote themselves as “geared to disrupt” and we totally see where they’re going with this because the majority of user reports and our experience also reveal continuous server connection disruptions when using PureVPN.
  2. Gaditek has also been found maintaining several websites to promote PureVPN as #1 VPN, the fastest VPN, the most secure VPN, and so on. One of these widely known sites is vpnranks.com, which, at first, even looks like “vPRANKS.com.” So, if you are wondering how come you have read all the greatest reviews and tests about PureVPN making it sound like you’ve found the real deal, and your optimum security is only “one click away,” well, it may well be a marketing gun aimed at you.
  3. Another, even more serious, reliability issue is that PureVPN has been found leaking IPv4, IPv6, and DNS requests as well even with the related security settings enabled. Now, this is probably the worst that can happen to you, no logs policy or not. This simply means that your IP address, your browsing history as well as your location can be traced right back to you. Would you like that when using a VPN service especially to stay invisible and anonymous in the virtual world?
  4. What else can be catastrophic while using PureVPN to protect your privacy? A faulty kill switch maybe? Yes, unfortunately, your browsers and online applications may not always exit the moment your connection to a VPN server drops. And, when it comes to PureVPN, these connections appear to drop quite often. This faulty kill switch may reveal your IP address, your ISP (Internet Service Provider) as well as your location by failing to cut you off the net in time, if at all. The problem is that if you stay online, you will be automatically connected to the internet via your ISP, which means total disclosure. Would you expect that from a top-notch VPN service provider?
  5. Finally, let’s talk about that rather controversial FBI case from last fall (2017), which created a huge virtual tsunami in the VPN world. First, the FBI contacted PureVPN about a supposed cyberstalker living in the US and using this VPN service to stalk on a former roommate, her family, and friends. Second, the no logs policy flag-bearer, PureVPN, magically retrieved theoretically non-existent log data to identify the location of the person in question. Third, the FBI apprehended the cyberstalker. These are the facts. Before arriving at the conclusion that PureVPN went all unethical – to say the least – and betrayed its customers by actually keeping connection timestamps and source IP addresses despite its vigorous no logs policy, let’s hold our horses and look at it from a different angle first. We must admit that before writing our PureVPN review we also felt that this provider actually betrayed all their customers and not just one by lying to them about the logs. However, after careful research and contacting the PureVPN live chat support, we concluded the following in this controversial matter.PureVPN is guilty in its misleading marketing campaign about keeping no logs whatsoever and making it look like their service is “the most secure” you can get. Nevertheless, the old privacy policy (which had been effective till May 25th, 2018) does state the following – apart from disclosing the recording of connection times to VPN servers as well as the source IP address:

“Since PureVPN is committed to freedom, and doesn’t support crime, we will only share information with authorities having valid subpoenas, warrants, other legal documents or with alleged victims having clear proof of any such activity.”

Also, the live chat support kindly provided us with a link where all this case with the no logs “betrayal” is explained.

So, was it really a case of privacy breach or rather, a misfired marketing campaign?

Now, after the cold shower, let’s try to warm up in the sun with what PureVPN has to offer for your online security and privacy:

  • AES-256-CBC encryption with an RSA-2048 handshake and SHA-1 hash authenticator
  • 580+ servers with 88,000+ IP addresses in 140+ countries (virtual and real locations included!)
  • Supported VPN protocols: OpenVPN, Layer 2 Tunneling Protocol (L2TP)/Internet Protocol Security (IPSec), Point-to-Point Tunneling Protocol (PPTP), Secure Socket Tunneling Protocol (SSTP), and Internet Key Exchange version 2 (IKEv2). It seems though that by default the PPTP protocol is used, which is known for its slow speeds and being an outdated, vulnerable protocol. We also need to mention here that the PureVPN OpenVPN protocol may or may not work properly
  • Split Tunneling: many users mainly use PureVPN for split tunneling because it lets you connect your devices or applications to the internet through the VPN while other devices or applications can directly access the internet via your ISP
  • Dedicated IP addresses: best for banking when abroad or to use other services that are IP address or location sensitive
  • WiFi security: automatic protection when your device connects to an unsecured public WiFi
  • Port forwarding: mainly useful for P2P and torrent uploading as it increases performance

As you can see, PureVPN does have some privacy tools up its sleeve. If you can forgive them the occasional DNS and IP address leaks as well as the above-listed reliability issues, you can have one of the cheapest VPNs at your service.

Speed: The fastest VPN, or is it really?

When it comes to PureVPN speeds, we are treading on a controversial field again. Some users say that they are fully satisfied with the download and upload speeds, some are outraged by the slow connections, which may also break up from time to time.

When talking about internet speed and connections to VPN servers, we also need to mention a recurring issue with PureVPN. One of the most annoying things about this VPN service is that even if there are supposed to be 580+ servers in 140+ countries across the world, it may take some time (a nerve-racking trial and error session) to finally be able to connect to one.

It is possible that 3 out of 4 times you will see an error message that your requested server is not available at the moment, which can be due to overload. After you finally manage to connect to a server, start your large file download or upload, and, hold on a sec, did it just drop the connection?

We would say that PureVPN speeds are generally slower than the market leaders’.

Let’s not forget about the 1 million+ subscribers who can easily overload the VPN servers. Speaking of which, VPN service providers may not be completely clear or honest about their server locations.

It is a known practice to market and list tropical and off-limit locations like Aruba, Brunei, Macau, Bhutan, and North-Korea, the reason being bad local infrastructure or VPN servers are simply not welcomed. PureVPN calls these locations “virtual,” which is indeed true, but, again, a bit misleading. Imagine that you think you’re connecting to Aruba, but instead, your VPN server is indeed in Los Angeles, California.

While we’ve seen worse performing VPN services regarding download and upload speeds, PureVPN didn’t convince us about its claim being the fastest on the market. On a more positive note, truth be told, if you try to connect to a server that actually works and is available, the connection can be established really fast. Nevertheless, we would reconsider that PureVPN lifetime subscription no matter how tempting it may seem with its very low-price tag.

How to download and install PureVPN

Before you download any supported client through the My Account / VPN Apps menu, it’s better to choose a pricing plan, select your payment method, and pay for your plan. Then, you also need to sign up for a PureVPN user account so that you can access your client or clients – you can use 5 devices simultaneously with the same subscription.

The PureVPN download page promotes all possible platforms, including Windows, Mac OS, Android, iOS, Android TV, Kodi, Amazon Firestick, Xbox One, and more. You may also want to install the available PureVPN browser add-ons for Chrome and Firefox, which may come in handy when you want to use PureVPN for Netflix or BBC iPlayer. It seems that you can have better results with the add-ons when wanting to spoof your IP address and stream TV shows. However, if you want “full” privacy, you should always use your VPN client.

Without trying to be too hard on PureVPN, there have been numerous complaints about users not being able to login with their clients using their created accounts. They could, however, use the same credentials with the website. Nonetheless, this again is certainly a nuisance. But, let’s say you managed to download your PureVPN client and created an account.

The installation of the client is quite straight-forward; nothing fancy, nothing unusual. A number of Next buttons to press, choosing “I accept the agreement,” and finally, a click on the Install button. We’d like to emphasize again the importance of reading both the Terms of Service and the Privacy Policy very carefully so that you know what you are signing up for. Of course, this should’ve been done already before you actually paid for this VPN.

How to use PureVPN

Before we go into details about the PureVPN interface, we need to tell you that this is probably one of the least professional-looking applications we’ve seen. The Windows and Mac clients look a bit like a teenager was trying to create an application for the first time. Saying that it’s not really what you’d expect from a “new age” company in the 21st century would be an understatement. This VPN application certainly needs a facelift, period.

Of course, design is only one thing and may not be the most important in the case of a VPN service. Is it easy to use? Does it work properly? These are more like the questions you need to ask.

After you launch your client, first, you have to login to your PureVPN user account. Once you are logged in, this application displays five modes to choose from: Stream, Internet Freedom, Security / Privacy, File-sharing, and Dedicated IP (see below).

How to use PureVPN

To be frank, this screen may be a bit confusing. Because, what if I want to stream videos and be secure at the same time? Somehow these preset choices suggest that you will only have online security and privacy if you choose that option. Of course, this is not true since selecting any of these modes would provide you with a default level of security. Also, you can always change your chosen mode by clicking the link that says, well, “Change Mode.”

After you click Next, the Dashboard screen comes up and it displays a list of current settings (Restricted Websites Unblocked, Fast Streaming Enabled, Location, and so on) so that you see how well or inadequately you are protected. This is a very basic screen. You may also see some advertising at the top of this page, which can be annoying and distracting.

PureVPN settings

As you can see, you can easily disconnect from your current server or change the preset mode on this screen.

Once you are disconnected, you have the chance to choose another desired location, i.e., VPN server. And, if you are lucky, you may even be able to connect to it. Unfortunately, you can end up trying and trying again because when servers are overloaded (or due to other technical issues) you won’t be able to connect to them.

PureVPN dashboard

You can either choose a desired Location (country or city) or a Purpose, such as Optimized for China, Entertainment Channels, Hulu, Netflix US, and so on.

If you want to change any other settings and preferences, you need to click the Settings icon in the top right corner of your VPN client window. The Preferences menu has a number of submenu options:

  • User Profile
  • App Settings
  • Select Mode
  • Advanced Options
  • VPN Hotspot
  • Split Tunneling
  • Check for Updates
  • FAQs
  • Support Ticket
  • Logout

Apart from the Dashboard, you can also choose Ozone and Gravity from the main menu in the left panel. Ozone is an advanced firewall that can block malware hiding on your system from accessing the internet. From a web interface you can also filter out all kinds of content you don’t want to see while browsing or search the web. Gravity is indeed an ad-blocker and a safe search feature. With this, you can, again, filter out web content.

Although the PureVPN interface may not be the most trendy one regarding design, it certainly has a lot of options to play around with.

PureVPN for Netflix

Just like in the case of IPVanish, we cannot recommend PureVPN for Netflix fans to avert Netflix detection and geo-blocking. The difference with the former is that while IPVanish clearly and openly doesn’t support Netflix anymore, PureVPN claims that you can use it with Netflix, BBC iPlayer, and Kodi as well. 

Why does Netflix block VPN at all? Well, in our world that is all about unity and equality for all, it may not relate to web content and information. Naturally, when it comes to TV shows and sports events, they can be geo-blocked due to copyright and other issues. Let’s just say, your government may not want you to see certain types of TV shows with certain content if that is any clearer.

While some may even think that it’s a good thing and these governments simply take care of their law-abiding citizens like a father figure (or rather, a big brother), the internet was originally conceived with the idea to share knowledge without boundaries. However, with the insane growth of content and information on the web, it became more and more clear for governments that this could get out of hand. Their fear may also be well-based, of course.

In any case, this is when a top-notch premium VPN service provider can step into your reality to help you maintain an acceptable level of virtual security and privacy while streaming Netflix shows, using BBC iPlayer, Kodi, downloading/uploading torrents, or whatever your need is.

Although you can find users online who claim (apart from the provider) to use PureVPN for US Netflix and manage to stream HD shows and movies without an issue, there are also those who can’t get through to Netflix with either the Windows or Mac client. It seems that you may, however, be successful with the PureVPN Chrome and Firefox add-ons.

If you’re looking for a reliable and solid service for streaming TV shows, we would advise you to look further.

PureVPN for Kodi

Yeah, finally, we can confirm something; and, it’s certainly positive, too. You can use PureVPN for Kodi. Sigh. But, if you’re wondering what Kodi is, well, it’s basically an open-source software media center that originates from the Xbox Media Center. Kodi allows you to access all kinds of streaming media content (popular TV channels like BBC, iTV, Fox, HBO, and ESPN), including videos and music. To be able to access geo-blocked channels or to keep your identity and activity hidden (from your ISP, hackers, or governments), you need a VPN service to provide you with the best possible level of online security.

Using Kodi is as legal as using VPNs, before you start having doubts unless you are from the EU (where it is termed illegal). But, just like you can use a VPN to stay anonymous while committing online crimes, you can also use Kodi to store or stream pirated content, which is obviously “frowned upon” to say the least.

PureVPN for Torrenting

Another large portion of the VPN crowd or wannabes is represented by users who want to feel secure while accessing P2P websites for file sharing purposes. Since torrenting has been made illegal or banned in a couple of countries, including the US, UK, and India, due to copyright infringement, users who are caught downloading or uploading files in these countries using torrenting could even be fined or sentenced to jail.

The best security and privacy you can get is using a VPN for P2P file sharing and torrenting. But is it a good idea to use PureVPN for torrenting?

If you want the short answer, we would say no.

Although PureVPN permits P2P file sharing and torrenting on some specific servers located in like Kenya and Kazakhstan, you are not allowed to use any of the main locations, such as the US, the UK, Canada, and other locations where torrenting is illegal.

Another issue with using PureVPN for torrenting is that the fastest and most secure VPN protocol for P2P file sharing is OpenVPN. However, as we have already discussed, this VPN provider may not be the most reliable when it comes to OpenVPN.

All in all, we must say that PureVPN is not your best choice for torrenting. We recommend that you do some more digging to find the most secure VPN service to use with your BitTorrent client for accessing the best torrent sites like Kickass torrents, Extratorrents, or Torrentz, wherever you are in the world.

“Can I use a free VPN for torrenting?” – you may ask. Well, let’s just say that we would vote dead against it. Why? Because free VPN services are either scams collecting data about you and selling them to third parties, or are provided by otherwise paid services, which, in return, may need to log certain information about you.

Premium VPN service providers like ExpressVPN and NordVPN can do a great job at cloaking your IP and hiding your traffic, too. Remember, when it comes to P2P file sharing, your online security and privacy are of utmost importance. Make the right choice if you don’t want to end up in court and pay a fine of thousands of dollars!

Live chat support

Somehow, we can’t stop using the word “controversial” when describing the PureVPN features. It may not come as a surprise that its live chat support and its general (email and Facebook) customer support, too, leaves a lot to be desired. We don’t doubt, though, that PureVPN is working hard in the background on this issue.

Before talking about the live chat support, let us tell you about the Support Center. You can open this dedicated site by selecting the My Account menu on the official site and then, click Support Center. Or, you can scroll all the way down and find it under the Help section.

We can only speak positively about the PureVPN Support Center because it is a nicely designed and very informative knowledgebase. Even if sometimes the pages are not very well-written; oops, that wasn’t too positive but true. If you don’t seem to find the solution to your problem, you can also generate and submit a ticket to report it.

Nevertheless, lots of unsatisfied customers have left comments all over the internet, including VPN review sites, such as vpnpro.com, about clunky support. There have been a lot of issues regarding the 7-day money-back guarantee, losing connections, not being able to connect to servers, and the like.

The complaints are usually not about the response speed because the support team is quite quick in fact. But, the usefulness of the information is doubtful. You may simply get automated messages with related links to the PureVPN FAQ pages, which may not help you sort out your problem.

The PureVPN live chat support is really fast. When we enquired about the FBI case and their no logs policy, we got instant replies and helpful support with relating links. Of course, not everyone is this lucky because many users give up after a few rounds with the live support.

You can easily initiate a chat by opening the support chat window in the bottom right corner of your browser page. And, you can chat away right away. Mind you, these support agents may not be technically at the top so it’s possible that your particular issue will not be tackled in the end.

Apps and extensions

As we have already mentioned in this review that PureVPN boasts VPN clients for all possible platforms:

  • Windows, Mac OS
  • Android, iOS
  • Routers
  • Kodi add-on, Chrome extension, and Firefox extension
  • Android TV
  • Amazon Firestick TV

Remember to download all the clients you may need since you can establish up to 5 simultaneous connections with 1 subscription. Please note that there might be a few differences between clients. It’s possible that you’ll be able to use the PureVPN browser extensions for Netflix and torrenting but may fail to do so with your main client.

Pricing: Temptingly low

This is the area where PureVPN can really excel. Here are the pricing plans you can choose from:

  • 1-month plan: $10.95 per month
  • 1-year plan: $4.15 per month
  • 2-year plan: $2.49 per month
  • 3-year special (limited/anniversary) plan: “insane offer” for $69 ($1.92 per month)

Apart from the 1-month plan, PureVPN offers very low prices for its services. No wonder why many reviewers consider this provider as one of the best values out there. If we compare these prices with premium VPN services, we must say that PureVPN wins this battle. Its 2-year and 3-year plans set the lowest prices for our top 15 best VPNs.

While a free or trial PureVPN version is not available, you can always risk the 7-day money-back guarantee they offer. With that said, we must warn you that this VPN service provider is very keen on keeping your money. You need to read the Terms of Use and the Privacy Policy very carefully not to get entangled in the refunding hassle a lot of customers have had in the past years.

For example, you cannot have more traffic than 3 GB in those 7 days, which means bandwidth limitation (i.e., there will be some logging done). You can’t be entitled to a refund if you choose certain cryptocurrencies, either. So, make sure you know what you sign up for!

Bottom line: Solid controversiality

It seems like PureVPN stands for “Pure Virtual Portal Network”, which happens to open portals to parallel realities. Why? Because based on user reports and our PureVPN review it looks like there are three different realities when using this VPN.

There are users:

  • who experience great security, privacy, internet speeds, no technical issues at all as well as fast and helpful customer support;
  • who has been using PureVPN for a year or more and are totally satisfied with its speeds even though they do admit that there are connection disruption issues and sometimes they can’t even connect to certain servers;
  • who believe that PureVPN is a total disaster, a scam, with a very tricky 7-day money-back guarantee that makes sure that you will not see your money again, with very slow speeds and the inability to connect to most of the servers, annoying breaks in connection resulting in the disruption of larger file downloads and streaming videos.

It’s true that PureVPN made a serious mistake by promoting itself as a no logs policy flag-bearer and seemingly betrayed its customers, which may be an issue for those users who want absolute online security and privacy. For these users, we would advise to look for a premium VPN service that offers multi-hops and other security features for a higher level of anonymity.

However, if you simply need to spoof your IP address and location to access geo-blocked web content, you may well be satisfied with PureVPN and its amazingly low pricing.

Let us learn from your experience

Have you ever tried to use PureVPN or any other VPN apps before? What are your impressions? Remember, sharing is caring! Please feel free to leave your comment below.