PureVPN review
PureVPN
8.7 / 10
Apps available:
windows macos linux android ios chrome firefox androidtv firetv
PureVPN Review
8.7/10
Super-cheap and feature-rich

PureVPN Review

8.7/10 Good
Super-cheap and feature-rich

PureVPN ever-growing list of features offers a lot of bang for your buck. It fits right in at the top of the VPN market and is one of the most universal VPN services out there.

Last update: May 6, 2020

PureVPN ever-growing list of features offers a lot of bang for your buck. It fits right in at the top of the VPN market and is one of the most universal VPN services out there.

7
Out of 215
VPN providers
Things we like:
  • Large server list
  • Split tunneling
  • Good for Kodi
  • Temptingly low pricing
Things we don't like:
  • Weak kill switch
  • Some of the server locations are fake or “virtual”
Minimum Price:
$5.82 / month
Apps available:
windows macos linux android ios chrome firefox androidtv firetv
Works with:
router kodi appletv
PureVPN Review:
7
Out of 215
VPN providers
Things we like:
  • Large server list
  • Split tunneling
  • Good for Kodi
  • Temptingly low pricing
Things we don't like:
  • Weak kill switch
  • Some of the server locations are fake or “virtual”

Disclaimer: Affiliate links help us produce good content. Learn more.

I’ll admit straight away – reviewing PureVPN is tricky. It has a lot you would want from a reliable VPN – plenty of servers, excellent security features, and affordable prices. Yet it was also known to keep some logs on users in the past.

Before giving the final verdict, let’s see what exactly makes this decade-old VPN provider so controversial.

In this PureVPN review, I’ll discuss its security and privacy features, its apps, and devices it supports, as well as the pricing, customer service, and other things. Let’s see if the deals are worth it!

Overview

location
Company location: Hong Kong
website
Website: purevpn.com
countries
Number of locations: 140+ countries
servers
Number of servers: 2000+
netflix
Netflix: Yes
torrenting
Torrenting: Yes
encryption
Encryption: AES-256
protocols
Protocols: OpenVPN, L2TP/IPSec, PPTP, SSTP, IKEv2
support
Support: 24/7 live chat
logs
Logs: Minimal data collection
price
Price: From $5.82/month
free_trial
Free version or trial: Yes

Security and privacy features

PureVPN has some excellent features, such as secure encryption and split tunneling.

Encryption and tunneling protocols

Let’s start with encryption, which is one of the strongest aspects of PureVPN. This provider uses the practically impenetrable AES-256 encryption.

There is a very wide selection of tunneling protocols: OpenVPN, IPSec, L2TP/IPSec, PPTP, SSTP, WireGuard, and IKEv2. Not all of these are available on each device type, but all apps have at least one secure tunneling protocol, which is more than enough.

Kill switch

An essential security feature: the kill switch stops all internet traffic if your VPN connection drops. This prevents your real IP address (and identity from leaking), maintaining your anonymity online.

You can activate the PureVPN kill switch feature by going to Preferences:

internet kill switch preference description of PureVPN

This is one of the most useful features that a VPN might have. An additional layer of security with a kill switch is always a good thing.

IP or DNS leaks

IP or DNS leaks are probably the worst things that can happen to you when using a VPN. This means that your IP address, your browsing history as well as your location can be traced right back to you.

With that said, I decided to run an online test to see how reliable PureVPN is.

First of all, I connected to Sweden with my PureVPN account and was assigned the IP address 91.132.138.242.

Then I checked whether it was leaking:

screenshot of DNS address - server in sweden, stockholm

As you can see, this is the IP address PureVPN gave me, meaning there was no IP leak.

Business location

Officially, PureVPN is based in Hong Kong and operates under the name of GZ Systems Limited. After a bit of digging, however, you’ll find that a Pakistani company called Gaditek boasts PureVPN as part of their impact:

Gaditek company list

It was discussed in our major research on the hidden owners of popular VPN products. Gaditek is shady. As we show in our study, they maintain several websites to promote PureVPN as the #1 VPN. One of these is a widely-known and well-ranked site called vpnranks.com:

Screenshot showing PureVPN promoted by VPNranks.com

So, if you’re wondering how come you’ve been reading all these great PureVPN reviews, well, it might just be that marketing gun aimed at you.

Logging policy

Independent audits of VPN security and no-log policies are becoming more common, and PureVPN has joined the fray. They have now had their no-log policy audited by a leading California security audit service, Altius IT.

The results? The report states:

“[we] did not find any evidence of system configurations and/or system/service log files that independently, or collectively, could lead to identifying a specific person and/or the person’s activity when using the PureVPN service.”

This sounds like a genuine set-up. I wouldn’t worry about your privacy getting into the wrong hands.

Other technical features

Other than strong encryption, good tunneling protocols, and a kill switch, PureVPN has these technical features:

  • Wifi security: automatic protection when your device connects to an unsecured public Wifi.
  • Port forwarding: mainly useful for P2P and connecting directly to your PC from a remote location.
  • Split Tunneling: lets you choose which apps should connect to the internet through the VPN and which can go directly through the ISP.

What is more, PureVPN boasts a server network of 2000+ servers across 140+ countries (virtual and real locations), which is quite an impressive number.

Speed

The best way to decide on a VPN’s speed is to run some tests.

Firstly, I tested the speed without a VPN:

Benchmark speed

Germany

PureVPN speed tests results using server in Germany

  • Download: 134.88 Mbps (54% drop-off)
  • Upload: 28.86 Mbps (89% drop-off)
  • Ping: 24 ms

United States

PureVPN speed tests results using server in the US

  • Download: 99.66 Mbps (66% drop-off)
  • Upload: 6.06 Mbps (98% drop-off)
  • Ping: 193 ms

Australia

PureVPN speed tests results using server in Australia

  • Download: 116.81 Mbps (61% drop-off)
  • Upload: 3.90 Mbps (98.5% drop-off)
  • Ping: 307 ms

As you can tell from the tests, PureVPN download speeds are good, whereas upload speeds are somewhat lacking.

On a more positive note, when connecting to most servers on the list, the client connects quickly, the speeds are decent, and the connections seem reliable.

Does PureVPN support my device?

PureVPN supports most major device types, including desktop, mobile devices, smart TVs, and more.

PureVPN desktop app

The PureVPN download supports these desktop apps:

  • Windows
  • macOS
  • Linux

When you’re installing the app on your chosen device, you get to choose the main purpose of why you’re getting the product (Stream, Be secure, Download and Other):

PureVPN provides a list of VPN usage purposes

The installation of PureVPN is no different than the majority of the programs. All you have to do is follow the steps, and you’ll be fine.

Once you’re on the app, you get to choose your IP location:

Screenshot of available PureVPN's server locations

When you do that, you are sent to this page:

PureVPN indicates when user's real IP is hidden

This screen may be a bit confusing. Say, you want to stream videos and be secure at the same time? Somehow these preset choices suggest that you will only have online security and privacy if you choose that option.

If you want to change any other settings and preferences, got to the Preferences icon, which has several useful sub-menu options:

PureVPN preference options

PureVPN mobile app

You can get PureVPN on:

  • Android
  • iOS

Once you download and log into the app, you get this screen to choose your IP location:

Screenshot of PureVPN mobile app interface with country list

What I like about the mobile version is the VPN on-demand feature. To activate it, go to the Settings:

PureVPN mobile app settings screenshot

Choose Advance -> On Demand VPN:

PureVPN's On Demand VPN setup

In this window, you can turn it on – meaning, your phone will connect to a VPN automatically whenever you are browsing certain websites and domains.

PureVPN for web browsers

PureVPN has extensions for Chrome and Firefox. When you’re installing your desktop app, you get a chance to install your chosen extension at the same time:

PureVPN has Proxy Extension for Chrome

Other PureVPN apps

The following platforms also have apps or can be configured manually:

  • Android TV
  • Apple TV
  • Amazon Fire TV
  • Smart TVs
  • Routers (including DD-WRT applet)
  • Kodi
  • Gaming consoles
  • BoxeeBox
  • Roku

PureVPN supported devices

Netflix and other streaming services

With PureVPN, you can stream both Netflix and Kodi.

However, if you’re looking for a reliable and trustworthy service for streaming TV shows not only on Netflix but on multiple streaming platforms, I would advise you to look further: I was not able to unblock the BBC iPlayer, Hulu, or Amazon Prime using PureVPN.

Does PureVPN support torrenting?

Yes, but not in all countries. PureVPN does not support torrenting in the US, UK, Australia, and Canada:

All in all, I must say that PureVPN is a good choice for torrenting. In addition to their good server selection and download speeds, there are also some nice additional features. For example, port forwarding is important if you need to maintain a download/upload ratio.

Support

The PureVPN Support’s page on their website is divided into five main categories:

PureVPN support options

That’s a nice feature to have to help your potential customers find the answers to the questions they may have about the product, its setup, etc. If the answer is not there, you can use a chat bar at the bottom of the page.

Once you purchase one of their plans and face some issues, you can use these Support options:

  • Nicely designed and very informative knowledge base
  • Support ticketing system
  • 24/7 Live chat support

I have to admit that the PureVPN 24/7 live chat support is speedy. When I inquired about the FBI case and their no logs policy, I got instant replies and helpful support with relevant links.

You can quickly initiate a chat by opening the support chat window in the bottom right corner of your browser page. And, you can chat right away.

Nevertheless, lots of unsatisfied PureVPN customers have left comments all over the internet about clunky support. There have been lots of issues regarding the 7-day money-back guarantee, losing connections, not being able to connect to servers, and the like.

The complaints on the internet are usually unrelated to the response speed because the support team is quite quick. However, you may get automated messages with related links to the PureVPN FAQ pages, which may not help you sort out your problem.

How much does PureVPN cost?

During the COVID-19 pandemic, PureVPN has raised the number of simultaneous connections from 5 to 10. What’s more, premium users get to gift 12 monthly accounts.

Finally, there’s a new 7-day trial for $0.99 that includes all premium features. You can cancel it anytime and if you don’t – you’ll be subscribed to the annual plan with 47% off.

Apart from the 1-month plan, PureVPN prices are highly affordable. Here’s how all three offers look like:

PureVPN pricing plans

  • 1-month plan – $10.95
  • 6-month plan – $8.33/month
  • 12-month plan (after the 7-day trial) – $5.82/month

Opting for one of these plans would provide you with enterprise-grade encryption, multi-login (ten devices at the same time), 2000+ secure servers in 140+ countries, as well as 24/7 customer support.

What I like about their pricing plans is that each of them comes with a 31-day money-back guarantee.

What we don’t like is the short payment options list – it’s either a credit card or PayPal.

Should you get PureVPN?

PureVPN now is a secure VPN service with a confirmed no-logs policy. The service is on the same level as the other market leaders.

To sum up, if you mainly need to spoof your IP address and location to access geo-blocked web content, you will be satisfied with PureVPN and its amazingly low pricing.

Good

  • Large server list
  • Split tunneling
  • Good for Kodi
  • Temptingly low pricing
  • Good range of supported platforms
  • Advanced port forwarding
  • Works with Netflix
  • Great 24/7 live chat support
  • 10 simultaneous connections

Bad

  • Weak kill switch
  • Some of the server locations are fake or “virtual”
 8.7 / 10
Total score
$5.82 / month
Minimum Price
Top VPN options:
1. NordVPN
9.6 / 10
Excellent security
Very fast speeds
2. Surfshark VPN
9.4 / 10
Strong encryption
Great performance
3. VyprVPN
9.3 / 10
Better price/quality ratio

Disclaimer: Affiliate links help us produce good content. Learn more.

Top VPN options:
1. NordVPN
9.6 / 10
Excellent security
Very fast speeds
2. Surfshark VPN
9.4 / 10
Strong encryption
Great performance
3. VyprVPN
9.3 / 10
Better price/quality ratio

Disclaimer: Affiliate links help us produce good content. Learn more.


6 comments
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  1. 124megala

    I have to say that I was tempted by their low price and gave it a try. The speed and performance was really great and I think it is an alternative to anyone looking for cheap VPN for a great performance. May be for a short while if you are concerned about your security


  2. Conan The BarnBarian

    I was just about to join Pure VPN when I decided I would read a few more reviews and found yours. Now I learn about a few more bad things I hadn’t know about and I don’t know if I want to take the risk with these guys. I may end up going with NordVPN. Thanks.


  3. CloridanCasgrain

    I’ve been a PureVPN user for almost a year now and overall I think their service is pretty good. I’ve used their customer support with a few minor issues always was satisfied with their knowledge and their willingness to help. I think their connection speeds are great an I love being able to use multiple devices.


  4. Camille R

    With a kill switch that doesn’t work properly and leaks, I don’t think PureVPN is a good choice. The whole idea of a VPN is to stay safe online, things like Netflix or torrent are secondary. When they can’t even do that properly, then they’re no good.


  5. justrightlizard

    From the reviews on your site, PureVPN looks almost as good as IP Vanish VPN if not better. This definitely has to do with the price tag on these VPNs and of course the service they offer. I have been using ZenMate for a while but these two definitely take the lead.


    1. Ethan Payne

      Hey there, and thanks for your comment! If you’re still wondering if PureVPN is better than IPVanish, check out our PureVPN vs IPVanish comparison to find out which VPN comes out ahead. It’s definitely a neck-and-neck race!


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7
Out of 215
VPN providers
Things we like:
  • Large server list
  • Split tunneling
  • Good for Kodi
  • Temptingly low pricing
Things we don't like:
  • Weak kill switch
  • Some of the server locations are fake or “virtual”
Pricing plans:
5 years
$1.99 / month
2 years
$3.33 / month
1 year
$5.82 / month
6 months
$8.33 / month
Top VPN options:
1. NordVPN
9.6 / 10
Excellent security
2. Surfshark VPN
9.4 / 10
Strong encryption
3. VyprVPN
9.3 / 10
Better price/quality ratio

Disclaimer: Affiliate links help us produce good content. Learn more.

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