Last update: 04.09.2019
Putting “Trust” in the name of your product is ambitious, but we think Trust.Zone VPN lives up to it. Read our full Trust.Zone VPN review below.
The first reason you should trust Trusted Solutions, the company behind this service, is that it has been incorporated in Mahe, Seychelles, far away from the sight of the members of 14 eyes intelligence-sharing alliance.
Another reason is that since starting their business in 2014, Trusted Solutions haven’t gotten caught up in any scandals or dubious activities. With its no-logs policy, the company seems to be true to their product’s slogan – “the one to rely on!”
We were happy to discover that Trust.Zone VPN does live up to its name, although not without stumbling from time to time. Here are its main security features:
- Military-grade AES-256-bit encryption
- OpenVPN and L2TP/IPSec protocols
- DNS leak protection
- Kill switch
- Warrant Canary
What we found missing is the IKEv2 protocol which is considered a major improvement over L2TP. As iOS has trouble using OpenVPN due to Apple’s policies, iPhone users are left with a less secure connection.
Also, a stealth protocol that combats DPI (Deep Packet Inspection) would be a nice addition for users who are planning to visit countries like China or the UAE.
Trust.Zone VPN has added extra DNS leak protection measures by offering to use its own DNS servers. With greater DNS leak protection, none of your information ever leaves the VPN’s gates.
As for WebRTC vulnerabilities, Trust.Zone offers no special features in its client but gives clear instructions for disabling the function on your browser. Finally, IPv6 can be disabled on your computer to prevent any leaks.
Does Trust.Zone VPN keep logs?
Trust.Zone VPN has one of the best privacy policies among VPN services.
No server, regardless of where it happens to be located in the world, logs data on clients. This is to provide the guarantee that all your files are secure and that your anonymity and privacy are maintained at all times. No usage is ever traced back to your own personal IP address.
Finally, a Warrant Canary on their website shows you that the VPN has never been asked to provide their users’ data to a government agency. Although this is an indicator of past security rather than future security, it shows that the Seychelles-based company is willing to be transparent about any data requests they receive.
Is it leak-proof?
After running five different tests, we can firmly say that Trust.Zone VPN has no DNS or WebRTC leaks. It means that your IP address is safe while using this tool, which also has an in-built DNS leak protection feature.
When it comes to the WebRTC leaks, you can disable this technology in most browsers. WebRTC is needed for real-time communication, such as VOIP, so please have this in mind. IPv6 can also be disabled on your computer, giving you the best protection.
Speed & performance
Granted, VPN speed is a contentious topic, but we can infer a thing or two from the server list and speed tests performed over a number of server locations.
Trust.Zone’s server pool consists of 157 servers in 40+ countries. The VPN has comprehensive networks in the US, Europe, and Australia. We were pleasantly surprised to see servers in Africa and South America – regions which are often ignored even by some premium VPN services. However, we were unpleasantly surprised to learn that just a few months ago there were 164 servers.
It’s obvious that such a modest server number can have difficulties as shown in the speed test results. That’s why Trust.Zone combines them into geo-zones – in case of a server failure the user is reconnected automatically to another server in the same zone.
Speed test results
We experienced very bad, average, and quite fast speeds while using Trust.Zone VPN.
Before the speed test, we had these baseline speeds in Europe:
The server connection speeds were rather slow in general. At least, when compared to some of the fastest VPNs.
- Download: 39 Mbps (87% drop-off)
- Upload: 29 Mbps (90% drop-off)
- Download: 21 Mbps (93% drop-off)
- Upload: 125 Mbps (66% drop-off)
- Download: 188 Mbps (45% drop-off)
- Upload: 5 Mbps (98% drop-off)
- Download: 39 Mbps (87% drop-off)
- Upload: 3 Mbps (99% drop-off)
Please keep in mind that VPN speed is not an exact science. From your location you may have completely different results, but consider that Trust.Zone speeds can be very inconsistent.
Ease of use and multiplatform support
This VPN has a dedicated client for Windows only. All other users will need to configure the VPN manually according to the instructions on the Trust.Zone website. At the moment Trust.Zone supports:
- Game consoles (Xbox and PlayStation)
- Amazon Fire TV and Fire Stick
- Smart TVs
- DD-WRT and Roqos Core VPN routers
For Windows users, downloading and installing Trust.Zone VPN is a breeze. You’ll need to start by signing up with your email address and confirm your email by clicking a link that is automatically sent to your inbox. From there, simply download and run the installer.
Step 1: choose your language
Step 2: specify the installation directory
Step 3: Wait for the installation to be completed
Step 4: Configure some primary features (Autostartup, Autoconnect, and the Kill switch)
Instead of a one-click installation process, Mac, iOS, Android, and Linux users will need to set up the standalone OpenVPN app manually. The Trust.Zone website provides step-by-step instructions, but nevertheless, this process can be frustrating for inexperienced users.
How to use Trust.Zone VPN
The basic interface is simple and user-friendly.
It automatically connects you to the fastest server if you click the yellow shield. To change your location, you need to click the Servers icon.
You’ll find all available servers here categorized by regions. If you click the View toggle icon in the top right corner, the app displays the servers as tiles instead of the detailed view.
Now, select a location, and in a few seconds, you should be connected.
Clicking the green shield button disconnects you from the current VPN server.
There are five icons along the bottom of the app:
- Servers: to change the location
- Status: to check your current status and server data
- TZ: to return to the main screen
- Settings: to configure available options
- Exit: to quit from the app
The Settings menu will be disappointing for the more serious VPN users.
Apart from some important features like the kill switch, DNS leak protection, and VPN port selection, there’s nothing else here. Of course, this isn’t the worst-equipped VPN we’ve reviewed. In fact, it’s quite decent for a first-timer.
Unblocking Netflix and other streaming platforms
Look – these people have just learned that Trust.Zone VPN gives you access to Netflix US!
We did manage to bypass the Netflix detection after connecting to the US-NFX. Even the dedicated Netflix test (fast.com) showed good enough speed for 4K streaming.
Another server we found working with Netflix was the US-South server. Using it, you can still enjoy HD quality.
It’s possible that you’ll find other US servers that can access the Netflix US catalog. Unfortunately, we weren’t as lucky with the Netflix UK, CA, AU, and FR catalogs.
Some sources mention that it’s possible to stream BBC iPlayer; however, our experience says otherwise.
If you’re looking for a more stable and reliable service, check out our best VPN for Netflix picks.
P2P and torrenting
Along with giving you worldwide access to the US Netflix library, Trust.Zone VPN also allows unrestricted P2P file sharing. The only things that prevent Trust.Zone from being one of the best VPNs for torrenting are the inconsistent speeds, the lack of a free SOCKS5 proxy, and no port forwarding.
Can it be used in China?
China has banned most VPN software, but Trust.Zone VPN manages to break through The Great Firewall of China, even without a stealth protocol.
According to their website, 95% of their users in China have not had any issues with the service, being able to watch Netflix and access social media sites as well. Apparently, the key is to use OpenVPN Port 443, which disguises VPN traffic as TLS traffic.
Additionally, users in other highly restricted countries, including the UAE and Iran, have been able to use Trust.Zone VPN as well.
With all that said, this isn’t the most reliable service for very censorious countries by any stretch of the imagination.
Customer service is an area where we found Trust.Zone lacking. We have to think that this is a trade-off to be able to provide such an affordable VPN option. Speaking of options, here’s what you can do after running into a problem:
- Read the FAQ
- Read the Troubleshooting page
- Open a ticket by filling out a form
All of these can be found under the Support tab on the website navigation bar. Trust.Zone VPN doesn’t offer a live chat option, unfortunately. They also are not available 24/7 and will get back to you during their working hours. This means that you could wait several days if your problem crops up late on a Friday or Saturday.
This is one of the most affordable VPNs we’ve come across, and that definitely contributes to why we recommend it for first-time users.
Users have four options when they sign up for Trust.Zone VPN:
- Free test: 128 out of 157 locations, 1GB of data for a three-day free trial, one simultaneous connection
- 1-month for 3 devices: $8.88
- 1-year for 3 devices: $39.96 ($3.33/month)
- 3-year for 5 devices: $103.68 ($2.88/month)
It’s good that Trust.Zone has added a 3-year plan instead of a 3-month option, but that comes at the price of a 27% price increase for the one-monther. All three membership plans include unlimited data transfer, bandwidth, and server switching.
In addition to the membership plans, they offer two add-ons:
- A personal dedicated static IP address, starting from $2.27/month (very cheap in comparison to other VPNs who offer this feature)
- An additional three simultaneous connections for $0.97/month
We were amazed to see that it’s possible to get a static IP and have a secure connection, access to Netflix, and the ability to torrent securely for less than the price of a Starbucks coffee.
In terms of payment options, they accept payments from a good variety of platforms:
- Cryptocurrencies (Bitcoin, Emercon, Verge)
- Credit cards
- Paymentwall (Alipay, WebMoney, Qiwi and more)
At the time of writing this Trust.Zone VPN review, they were offering a 10% discount to users who pay with Bitcoin, Verge, and Emercoin. Yes, you can buy this VPN anonymously, which is a great plus.
Trust.Zone VPN has proven itself to be a dependable service that ensures your privacy and security. While it doesn’t have great customer support, many answers to your questions lie on their site. Finally, this seems like a versatile little tool, capable of allowing you to Netflix, torrent, and bypass the Great Firewall of China.
The two major drawbacks are inconsistent speeds and the lack of apps other than Windows. Nevertheless, the company has over 1 million users and is growing each day. If we can just see some more apps and servers, our review score will go from good to very good!