Last update: 01.15.2019
Putting “Trust” in the name of your product is ambitious, but we think Trust.Zone VPN lives up to it. Read our full Trust.Zone VPN review below.
From our Trust.Zone VPN review, you’ll see that it’s a dependable but basic VPN for an affordable price. With excellent security features and access to Netflix, it’s a good choice for the majority of everyday users.
Trust.Zone uses the OpenVPN protocol with AES-256 encryption. Furthermore, the company is located in Mahe, Seychelles. Besides being jealous of their island paradise, users can rest assured with the fact that Seychelles isn’t a member of any intelligence-sharing alliance like the 5 Eyes.
This isn’t the fastest VPN out there, but we appreciate how upfront they are about it. The network consists of 164 servers in 40 countries. The VPN has comprehensive networks in the US, Europe, and Australia. However, we were surprised to see that there’s only one server each in Africa and South America.
One of this VPN’s biggest advantages is its affordable price point. While the monthly plan is $6.99/month, the annual plan is $39.99/year which works out to just $3.33 per month. Furthermore, it’s available across a wide variety of devices, including mobile and desktop.
Besides security, the second most important thing for most users is a VPN that allows them to use Netflix from anywhere in the world. Trust.Zone VPN not only gives users access to Netflix, it also allows unrestricted P2P use, making it a great option for torrenters.
The great news for users in China is that this VPN can still be used there even after the recent ban on VPNs. According to their site, 95% of their customers have had no issues with the service.
We were disappointed to see that their customer support channels are quite limited. There’s a Troubleshooting section with about two dozen questions; however, the answers are quite brief. Your other option is filling out their email contact form. But it’s worth bearing in mind that they only offer support during their set business hours.
To figure out whether this is the tool for you, read our full Trust.Zone VPN review!
Is Trust.Zone VPN safe to use?
While researching for our Trust.Zone review, the thing we most wanted to check for is how trustworthy the VPN is. After all, it’s in the name! We were happy to discover that it really does live up to its name. With a series of advanced protocols, it keeps the user’s data private and browsing history secure. Trust.Zone VPN boasts AES-256 bit encryption, a kill switch, two protocols (OpenVPN and L2TP over IPSec), and even a warrant canary.
Without getting into a lot of technical details, the protocol is essentially the tunnel that your information goes through when you’re online. Although this VPN only offers you two options, the fact is that OpenVPN is considered the industry standard. This is because it’s a secure open source piece of software, which is being constantly improved by developers.
The kill switch is an important security feature because it disconnects you from the internet as soon as your VPN connection breaks. This, therefore, prevents anyone from seeing your private data. Recently, Trust.Zone VPN has added extra DNS leak protection measures. With greater DNS leak protection, none of your information ever leaves the VPN’s gates.
Finally, a warrant canary shows you that the VPN has never been asked to provide their users’ data to a government agency. Although this is an indicator of past security rather than future security, it shows that the company is willing to be transparent about any data requests they receive.
No server, regardless of where it happens to be located in the world, logs data on clients. This is to provide the guarantee that all your files are secure and that your anonymity and privacy are maintained at all times. No usage is ever traced back to your own personal IP address.
Speed and performance
Many customers are happy to report that they love using Trust.Zone as their preferred VPN service, since they’ve been disappointed by other VPNs. Many VPN services can cause the connection to become extremely slow when connected to a VPN server. Particularly, one that’s far away from the user’s location.
However, users report no issues accessing sites such as Facebook or YouTube, streaming, or torrenting. In fact, customers are so pleased about the speed of this VPN, that they act as word-of-mouth advertising agents, boasting about the speed and allowing the company to continue gaining new clients on a regular basis.
The truth is that most clients are happy with the powerful performance of this VPN service when trying to stream via platforms such as Netflix.
Nevertheless, we need to stop this positive flow based on our own research. Tests for our Trust.Zone VPN review depict a somewhat different picture.
We experienced very bad, average, and pretty fast speeds as well while using this VPN. But why not let the numbers tell the story? Before launching Trust.Zone VPN, we had these baseline speeds:
Then, we fired up our Trust.Zone Windows client and connected to a number of servers around the globe. Before we get to the numbers, we’d like to mention that the connection speeds were quite slow in general. At least, when compared to some of the fastest VPNs.
Apart from these relatively good speeds we also experienced terrible ones around 5 Mbps. Please keep in mind that VPN speed is not an exact science. From your location you may have completely different results.
Still, we believe that Trust.Zone has some improvements to do on this front. With this small VPN server fleet, it’s just not easy to satisfy over a million users. We were pretty impressed with the Australia server though. We don’t see such speeds every day even from top-notch VPNs. No wonder why we felt the urge to put the other Australian servers to the test too. Here’s an example of what we got:
Although these are rather low speeds, considering it’s for Australia, we’d say it’s kind of okay. But we still wondered how we got 187 Mbps for the main Australia server.
Guess what. We ran the test again:
That’s a huge drop in speed. So we tried again and again. Every time we got a different result. Sometimes worse, sometimes better. This is how inconsistent VPN speeds can be. It’s not only about Trust.Zone VPN, of course. There are many factors affecting internet speed. But, as you see, you may also experience fluctuating speeds. Keep that in mind.
How to download and install
For Windows users, downloading and installing Trust.Zone VPN is a breeze. You’ll need to start by signing up with your email address and confirming your email by clicking a link that is automatically sent to your inbox.
From there, simply download and run the installer.
Step 1: Choose your language
Step 2: Specify the installation directory
Step 3: Wait for the installation to be completed
Step 4: Configure some primary features (Autostartup, Autoconnect, and Kill switch)
To run your client, leave the checkbox ticked on the last screen and press Finish. Or, from your desktop, you can double-click the yellow shield logo and you’re good to go.
Instead of a one-click installation process, Mac, Android, and Linux users will need to manually set up the standalone OpenVPN app in order to get it up and running. We haven’t tried doing that for this Trust.Zone VPN review, but usually the process is not that difficult.
Luckily, the Setup Tab on the Trust.Zone website provides step-by-step instructions for how Mac, Android and Linux users can get online. However, this is where Trust.VPN’s basic customer service can be frustrating.
We’d like to see them release more dedicated clients as the service becomes more popular.
How to use Trust.Zone VPN
Regardless of which mobile or desktop version you’re on, once Trust.Zone VPN is installed, using it is very easy. The basic interface is simple and user-friendly.
It automatically connects you to the fastest server if you click the yellow shield. To change your location, you need to click the Servers icon.
You’ll find all available servers here categorized by regions. If you click the View toggle icon in the top right corner, the app displays the servers as tiles instead of the detailed view.
Now, select a location and in a few seconds, you should be connected.
Clicking the green shield button disconnects you from the current VPN server.
There are five icons along the bottom of the app:
- Servers: to change location
- Status: to check your current status and server data
- TZ: to return to the main screen
- Settings: to configure available options
- Exit: to quit from the app
The Settings menu will be disappointing to more serious VPN users.
Apart from some important features like the kill switch, DNS leak protection, and VPN port selection, there’s nothing else here. Of course, this isn’t the worst-equipped VPN we’ve reviewed for sure. In fact, it’s quite decent for a first-timer.
In summary, our Trust.Zone VPN review team has found the clients very intuitive and easy to use.
Apps and extensions
As mentioned above, this VPN only has a dedicated client for Windows users. All other users will need to configure the VPN through OpenVPN.
That said, between the OpenVPN and L2TP/IPSec protocols, Trust.Zone VPN is usable across many platforms. This includes Mac OS X, iOS, Android 4.4 and above, Linux, Xbox, PlayStation, and Amazon Fire TV (Fire Stick).
Trust.Zone VPN for Netflix
Great news for movie lovers and television fans. We tried streaming Netflix for our Trust.Zone VPN review and concluded that it’ll give you access to Netflix US from all around the world!
Let us remind you though that it’s not possible to stream Netflix US with just any US server. We did manage to bypass the Netflix detection after connecting the dedicated server called US-NFX. In fact, we were quite impressed with the speed.
Even the dedicated Netflix test (fast.com) showed good enough speed for 4K streaming.
Another server we found working with Netflix was the US-South server. Using that, you can still enjoy HD quality streaming as the following speed test indicates.
It’s possible that you’ll find other US servers too that can access the Netflix US catalog. Since we found two working ones out of the seven servers we tried, we were satisfied with this result.
Unfortunately though, we weren’t this lucky with the Netflix UK, CA, AU, and FR catalogs. Even the dedicated servers like UK-NFX couldn’t grant access to the respective Netflix center. Moreover, some Trust.Zone VPN reviews may mention that it’s possible to stream BBC iPlayer with this service; however, we experienced otherwise.
All in all, it’s great that you can at least stream Netflix US with this VPN. Many other providers fail in this battle. Nevertheless, if you’re looking for a more stable and reliable service, you should check out our best VPN for Netflix picks.
Trust.Zone VPN for torrenting
Along with giving you worldwide access to Netflix, Trust.Zone VPN also allows unrestricted access to P2P servers. Just imagine: you now have access to every movie that’s ever existed. The servers do not fail and deliver the files as expected.
Can it be used in China?
Finally, users in China will be thrilled to find a VPN that manages to break through The Great Firewall of China. Officially, China has banned most VPN software. This one, however, has been able to maintain coverage for this market.
Currently, according to their website, 95% of their users in China have not had any issues with the service. User reviews mention that the VPN not only allows them to watch Netflix from around the world, it also gives them access to social media sites as well. Apparently, the key is to use OpenVPN Port 443, which disguises VPN traffic as TLS traffic.
Additionally, users in other highly restricted countries, including the UAE and Iran, have been able to use Trust.Zone VPN as well.
As mentioned in the introduction, customer service is an area that we found lacking. We have to think that this is the trade off for such an affordable VPN option.
Customers who run into issues when setting up or using Trust.Zone VPN will want to start by looking at the company’s FAQ and Troubleshooting pages, both of which can be found under the “Support” tab on the navigation bar.
If you can’t find an answer here, you’ll need to contact the company directly. They do not offer a live chat option, unfortunately. Instead, you can fill out the form on the support page and they’ll get back to you during their business hours. Of course, this means that you could wait several days if your problem crops up late on a Friday or Saturday.
This is one of the most affordable paid VPNs we’ve come across and that definitely contributes to why we recommend it for first-time users.
Users have four options when they sign up for Trust.Zone VPN. All three membership plans come with the same features, including unlimited data transfer, bandwidth, and server switching. Additionally, you are allowed 3 simultaneous connections regardless of which membership option you opt for:
In addition to the membership plans, they offer two add-ons.
- A personal dedicated static IP address for $6.99/month (quite cheap in comparison to other VPNs who offer this feature)
- An additional three simultaneous connections for $1.91/month
We were amazed to see that it’s possible to get a secure connection, access to Netflix, and the ability to torrent securely for less than the price of a Starbucks coffee.
Better yet, now you can also test Trust.Zone VPN for free. Of course, it’s a limited free trial. You have three days and 1GB to spend on testing. There are 141 locations at your service and only one connection to use. Still, at least you can give it a shot and see how it goes.
In terms of payment options, they accept payments from a good variety of platforms.
At the time of writing this Trust.Zone VPN review, they were offering a 10% discount to users who pay with Bitcoin, Byteall, and Emercoin. Yes, you can buy this VPN anonymously, which is a great plus.
Additionally, they accept PayPal, all major credit cards, Alipay, WebMoney, UnionPay, Qiwi and many more.
Conclusion of our Trust.Zone VPN review
Trust.Zone VPN has proven itself to be a dependable VPN service that ensures your privacy and security. While it doesn’t have great customer support, many questions are answered on their site. Finally, this seems like a versatile little tool, capable of getting you into Netflix, let you torrent, and bypass the Great Firewall of China.
The price for the offering sounds about right. The encryption is ultra-powerful to ensure your privacy and safety at all times. The clients are very easy to use too. Furthermore, the speed is relatively good. No wonder why the company has over 1 million users and is growing each day. If we can just see some more apps and servers, our Trust.Zone VPN review will be all praise!