We’ve put together a list of potential reasons for why your VPN isn’t working, along with some solutions that you can try to get it up and running again.

Have you noticed that your VPN has not been working well lately? Struggling to get a Virtual Private Network to connect can be frustrating. Even when your VPN seems to connect to the internet, it can sometimes malfunction. In this article, we’ll explain some reasons why your VPN is not working and offer a few suggestions.

Some nations have restrictions that prevent foreign visitors from accessing certain sites.

There are several reasons why a VPN may not work. One explanation is that your attempt at connectivity may be blocked by the server you are trying to connect to.

The VPN’s servers are down

One of the VPN issues why your VPN is not working could be that its servers are down. You can test this by trying to load a website without the VPN. If it works, then the problem is the VPN itself, rather than your connection. You can verify this by checking the VPN’s website.

DNS configuration plays a key role

The Domain Name System, or DNS, configuration could also be the reason why your VPN is not working the way you want it to. This configuration issue can be on your device, or it could be a VPN issue with the default gateway of the remote network your VPN is trying to connect to.

This sounds complicated, and it leads people to wonder how this setting was changed in the first place. Basically, this happens as a result of the aforementioned setting overriding the default gateway settings, which are indicated in the TCP (Transmission Control Protocol) and IP (Internet Protocol) settings.

VPN troubleshooting: test your VPN by pinging another address

In these instances, you need to find out if VPN problems are related to the DNS settings by pinging an external IP address. This will provide confirmation of whether your connection to the internet is working or not. That way, you will be able to assess whether you can reach the server.

Check your reply indicators

To do this, you should click the Start button and then locate the command prompt. Select ‘VPN connected but not working’. Type the address you want to ping. Next, press the Enter key. Replies via the ping mean that your connection is working and that the problem is the DNS.

Other issues with the DNS configurations

Another reason that the VPN is not working could be that something is blocking the connection of your VPN.

This is clearly indicated when you do not get a reply message back from your ping. It means that you will need to reset the DNS settings.

Another factor that could contribute to your VPN not working is when the VPN client crashes. Furthermore, you should take into consideration that the VPN may not function properly when the crash renders the DNS configuration no longer usable for various servers.

Your VPN isn’t giving you access to restricted sites

You may discover that your VPN is not working as well as it should when you are not able to visit certain sites, even though you have a working internet connection. This means that there is a malfunction associated with the DNS settings.

Set your VPN to an OpenDNS address

If after resetting the DNS settings the issue is still not resolved, then it is likely necessary for you to set your VPN to an OpenDNS address in order to resolve your DNS problems. When you configure OpenDNS servers, your DNS requests are directed via the implementation of OpenDNS.

Implementing this process ensures that DNS traffic can be directed from your network over to OpenDNS, which is a global network. This is accomplished by providing access to network settings and shutting down the automatic DNS configuration that is implemented by your ISP (Internet Service Provider).

Flush out the DNS cache

Did you know that in some countries, the DNS entries which have been saved on your computer are rendered incorrect on purpose, which is another way to block websites that you want to visit? This means that it is a good idea to flush out your DNS cache.

Flushing out your DNS cache allows your computer to instantly have access to the DNS of your VPN. This provides the correct entries that will work, avoiding blocks. Then your VPN should work optimally without any more glitches.

In summary

It is understandable that you can get frustrated when your VPN is not working, as you rely on your VPN for good speed, quality connectivity and trustworthy protection for your data. However, when you apply the tips that have been provided here, your VPN should start to work again.