Last update: 02.15.2019
Although its name has nothing to do with Tor but everything to do with torrenting, TorGuard is much more than just a secure and private channel for torrent users.
If you opt for TorGuard, you’ll find it offers great security, privacy, and strong features. Whatever your reasons for using a VPN, we’re certain that this is one of the best choices on the market today.
Now, let’s get in-depth on why we always consider this particular VPN as a contender for the top spots on our “Best of” lists.
Security and privacy
TorGuard offers premium security and privacy features that will appeal to more than just BitTorrent users:
- Unbreakable AES-256 encryption
- A variety of VPN protocols: OpenVPN, SSTP, IKEv2, L2TP/IPSec
- Kill switch to make sure that no sensitive information leaks in case of a connection drop
- IPv6 is automatically disabled to block any potential DNS or WebRTC leaks
- Stealth VPN feature to bypass Deep Packet Inspection (DPI) in censorship-heavy countries like China
- No virtual servers to ensure your data won’t travel through a server in some privacy-unfriendly country
The only chink in TorGuard’s otherwise impregnable armor is the fact that they use Gmail as their mail service. We find this problematic.
According to a WSJ report, Gmail has serious privacy issues related to giving third-party app developers access to users’ private emails. This is not the most severe issue (because several things have to happen for this to be the case), but it bears mentioning.
Some users rely on VPN services to protect themselves from repressive governments or worse. For these sensitive users, VPNs that use Gmail should be a worry.
To learn which other VPN providers may be affected and how this may pose a threat to you personally, click here to read our entire report.
Does TorGuard keep logs?
“TorGuard does not collect or log any data from its Virtual Private Network (VPN) or Proxy services.”
So far, so good. But we’ve been around the proverbial block a few times, and we know that all too often reading the small print will lead to striking revelations. In this case, the above claim seems more or less true. There’s only the caveat that users are allowed to sign up using personal information. If you’re not sure whether that’s a good idea, this next line should clear it up nicely for you:
“No data is ever provided to a third party unless required to do so by law.”
So, here’s the deal with VPN providers registered in the US (which is a 5-Eyes country): they can be forced to provide user data or monitor users, where the 5-Eyes agreement means the information can even go out of the country. As you can see, they even state as much in their official legalese. You don’t want to find yourself such a situation, so we urge you to withhold as much personal information as possible!
To recap our TorGuard review so far: “enemies of the state,” beware! Your shenanigans may not be protected. Otherwise, you should be just fine – this is one of the best VPN services on the market.
Speed and performance
We ran our TorGuard speed tests over the OpenVPN/UDP protocol tunnel and were pleasantly surprised with the results. While not the king of speed, the service delivered above-average performance across the board.
This was our baseline speed before we launched TorGuard:
Let’s see what we found with the VPN on:
New York, US
- Download: 89 Mbps
- Upload: 32 Mbps
- Download: 88 Mbps
- Upload: 132 Mbps
- Download: 20 Mbps
- Upload: 1 Mbps
To put these results into context, we tested a few other VPN services at the exact same time. TorGuard’s speeds seem to put it into the group of faster VPNs. If the raw numbers don’t look impressive, it has more to do with the time of day when the tests were conducted and other external factors. Generally, however, the speeds are consistent with our general observations.
Yes, speed tests vary and can seem inconsistent, but we conclude that TorGuard connections are overall very fast.
TorGuard boasts a robust VPN server fleet of 3,000+ servers in 50+ countries, which puts its network among the greatest, such as ExpressVPN, NordVPN, and CyberGhost.
Allegedly, this server list doesn’t have any Virtual Private Servers, which implies better speeds and more transparent locations.
Ease of use and multiplatform support
This VPN is definitely equipped with some powerful apps and extensions. All major platforms are supported, including some extras:
- Mac OS
- Proxy browser extensions for Chrome and Firefox
- Routers pre-configured with the TorGuard software
Once you choose your platform, installing TorGuard is very simple. Using it, however, might take some getting used to.
The main screen and the whole VPN app are not the epitomes of user-friendliness. There are no recommended servers based on the lowest latency or load. This can be quite off-putting for beginner VPN users.
On the other hand, TorGuard VPN can be the best for more serious and advanced VPN users, since it offers loads of settings and options to tweak.
This is way more than most top VPN apps display on their main screen. If these settings are not enough to quench your appetite, you can click the More Settings… link and help yourself to the dozens of settings and options:
Certainly, a sort of paradise for the more tech-savvy users to customize the hell out of this VPN.
In general, we found that TorGoard’s VPN apps can be difficult for novices, but they do have a lot to offer.
Streaming and unblocking content
Unfortunately, TorGuard is not the best choice for streamers. This is because most of its servers have already been blocked by the most rigorous media streaming centers. Therefore, it may take some trial and error to find a working server.
Most of the time, you’ll be looking at this error message:
However – and this is the good news – we have found that the US Atlanta server managed to bypass Netflix’ detection.
Unfortunately, we were unlucky when trying to access Netflix UK and Netflix JP. What’s more, our attempt to watch BBC iPlayer shows also turned south with this error message:
Nevertheless, you can circumvent some of these issues by purchasing a dedicated IP address. For $7.99 per month, it will allow you to access all your favorite US streaming services, including Netflix.
P2P and torrenting
BitTorrent seeders and leechers, listen closely: you may have just found your VPN for torrenting. TorGuard is one of the fastest and safest, and thus, one of the best VPN services you can find today for P2P file-sharing and torrenting.
Apart from the main VPN client, you can simply use the Anonymous Proxy (which is the cheaper option) for BitTorrent and uTorrent file-sharing.
Does it work in China?
TorGuard used to have servers in mainland China to help local users access blocked content. However, they had to remove these local servers earlier this year as it was becoming ever more difficult to maintain user privacy.
Nonetheless, this does not mean they have let their Chinese users down (even though the official website is also blocked in China). In fact, these users can still use the Stealth VPN feature via Hong Kong, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, and Vietnam servers.
If you’re planning to travel to China or are located there, their website provides useful information about how to connect to TorGuard VPN in China.
Potential and current customers have plenty of support options on the TorGuard website:
- Extensive FAQ section
- Knowledge base for self-help guides and articles
- Community forums
- Email support tickets
- Toll-free phone number (only available in the US)
- Live chat support
TorGuard’s live support is fast and effective, which is a must when it comes to top-notch VPN service providers. You can contact the live chat support on the website by clicking the Chat now pop-up button, the Questions? section in the footer of the official website, or just load the website and wait for a support agent to contact you automatically.
If you have an account, you can also submit a support ticket. For this, you’ll have to click the Submit Ticket link in the Support/Help section of the footer. Although they state a general 24-hour response time, TorGuard support may surprise you and send you an answer within the hour.
Now, this is what we call proper customer service.
TorGuard offers a number of plans with a 7-day no questions asked money-back guarantee:
- 1-month plan: $9.99/month
- 6-month plan: $4.99/month
- 12-month plan: $4.99/month
- 24-month plan: $99.99 ($4.17 per month)
These prices are very similar to TunnelBear’s. However, in this case, you get way more for the cost. In fact, there’s more. TorGuard offers several extra options for you, including regular Dedicated IPs, Streaming IPs, Sports IPs, and Residential IPs. These will cost you each an extra $7.99 monthly.
If you already have a VPN subscription with another provider and send them your last bill, you’ll get a 7-day free trial to convince you that TorGuard is the winner of the two. What’s more, if you cancel your old subscription and send proof via email, you’ll get an entire month free.
Overall, TorGuard offers good value for your money and is definitely worth considering. However, the purchase procedure and subscription plans could be confusing for beginners.
We like TorGuard VPN even if it operates under US jurisdiction. It’s relatively fast, it offers a great variety of protocols and other important security and privacy features. And it all comes at a reasonable price.
Of course, if you’re a first-timer, you may find its apps a bit difficult to use with all the settings and options. Nevertheless, if you have any technical issues, you can always contact their excellent live chat support and get them sorted in a matter of minutes.
All in all, we can conclude by stating that this VPN service is in the Top 10 best VPN services. The only people we can’t recommend this to are clueless newbies and those who are of interest to the governments of the 14-Eyes country group.
How about learning from VPN users like you?
Do you have any questions? Have you ever tried to use TorGuard or any other VPN apps before? What are your impressions? Help us improve our review!
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