Last update: 12.06.2018

Overview

When you say you almost won the championship but there were 19 other “winners” before you.

It seems that “safe” isn’t enough for this VPN provider based in Tel Aviv, Israel. They want to appear “safer” than anything and anyone else. But can the brand name live up to itself? This Israeli service claims zero logging while its Privacy Policy proves otherwise. So, there’s that for starters.

Our SaferVPN review has found that this VPN has a good variety of protocols to provide average speeds and secure internet traffic. It also has a kill switch against IP leaks, and an intuitive interface to help novice users easily protect their online activity. All this at a relatively low price. Of course, you can get more reliable, more secure, and certainly more privacy-friendly VPNs for just a little more.

Travelers, expats, journalists, and other geo-unblockers can possibly enjoy SaferVPN to access the web and censored content with relative ease and safety. However, if anonymity is vital for your online activities, you need a VPN for torrenting, or you live in China, we wouldn’t recommend this service to you.

Is SaferVPN safe to use? Without further ado, let’s explore what our SaferVPN review team has found.

Security & Privacy: is SaferVPN safe to use?

This service promotes itself as having “superior bank-level VPN security” (Marketingian language for “AES-256 encryption”) and a no logs policy. Yet, it may not be any safer than other competitors. Of course, we have a passion for peeping behind the veils of marketing to find the truth. So, is it safe to use SaferVPN?

Having a page about no logging doesn’t necessarily mean “no logs at all.”

Having a page about no logging doesn’t necessarily mean you have “no logs at all.” As a matter of fact, this provider has a dedicated page on the website about its no logging policy. That’s a great thing, but talking the talk is always so much easier than walking the walk. And, as we have seen with the dozens of VPN services reviewed so far, when it comes to the no logs policy, we’re in an unclear place.

Although SaferVPN wants you to feel safe using it and includes confirmations like “we will never log your browsing activity, data, or IP addresses” in their Privacy Policy, you need to read that legal document carefully. We found it a bit confusing and annoying — the Terms of Service and the Privacy Policy constantly refer back to each other. This makes it harder to understand what is actually logged and how the information is kept or shared.

No logs vs zero traffic logs

This is what SaferVPN logs when you’re using the VPN:

  • Date and time of your sessions (start and end)
  • Amount of data transmitted per session
  • Visited VPN location and from which country (no actual IP addresses get recorded)

From this angle, our SaferVPN review team would say that it’s far from being a no logs provider. But, from another angle, do they record personally identifiable sensitive information that could link you to your internet traffic? Well, it seems they don’t.

Even if SaferVPN is forced by law to share user data, the authorities couldn’t identify users and find their physical location.

Even if SaferVPN is forced by law to share user data, the authorities couldn’t identify users and find their physical location. In all fairness, it’s important to also mention that not all promotional blocks claim there are no logs whatsoever. In places, you will see “zero traffic logs” labels, which is way closer to the truth.

The VPN location dilemma

Apart from these logging issues, we also need to mention again in this SaferVPN review that this VPN is based in Israel. It may not be the least willing country when it comes to partnering up with international surveillance alliances like the Five Eyes. And, as it happens, this provider doesn’t hide its willingness to share the logged data with the authorities when the need arises.

However, we must also mention that SaferVPN does its best to calm our nerves. It shares three documents on its No Logging Policy page:

  • Israel’s new Privacy Protection Regulations
  • The Protection of Privacy Law
  • Israel’s Supreme Court limits the authorities’ power to invade privacy

These documents are supposed to prove that “you have no cause for concern” regarding its base location. While we do appreciate the effort here, we don’t think that SaferVPN offers the highest possible level of online security and privacy.

VPN Features

On the positive side, there’s a good variety of VPN protocols, including IKEv2, OpenVPN, L2TP over IPSec, and PPTP. The clients also have smart WiFi protection, which is basically an automatic protection measure directing all your internet traffic through the VPN tunnel if your device is connecting to an unsecured public WiFi hotspot.

SaferVPN servers

Another important security feature is the kill switch. Without it, your IP address and other sensitive data could leak when your connection drops. This provider manages all 700+ of its high-speed VPN servers in 34+ worldwide locations . That’s certainly an important and favorable attitude in the case of VPN networks — an example to follow.

In summary, our SaferVPN review team has found this VPN relatively safe to use. It has some good security and privacy features alongside a more or less okay no logging policy. However, if true zero logs and anonymity are your main concerns, we would probably look elsewhere.

Speed

One thing is for sure: you may experience impressive connection times with SaferVPN. In a matter of seconds, it’s possible to connect to most of the 700+ servers.

Other major players have thousands of servers. For instance, PIA has 3,500+ servers, as we mentioned in our Private Internet Access Review. Nevertheless, this VPN still covers a major part of the globe — the speeds are inconsistent but generally about average.

SaferVPN claims to be “ultra-fast,” which is always something to be taken with a grain of salt. If you’re not completely new to the VPN field, you may know by now that connection speeds vary due to a myriad of reasons outside of the VPN’s control, which is why service providers feel safe to make these claims.

For this Safer VPN review, we did a number of tests and experienced speeds ranging from very slow to okayish.

Here’s our baseline speed test result before connecting to a SaferVPN server:

SaferVPN review speed baseline

Then, we started to connect to servers all over the world. Let’s see our results:

US West

SaferVPN review speed US West

United Kingdom

SaferVPN review speed UK

Australia

SaferVPN review speed Australia

Well, SaferVPN redefines “ultra-fast” — that’s for sure. Since we know that VPN speeds can be inconsistent, we ran several tests. In fact, we found serious differences when connecting to the same location again and again. Still, it would be nice to have somewhat more reliable speeds for a location, right? Let us show you what we mean.

US Streaming, Round 1

SaferVPN review speed US Streaming

US Streaming, Round 2

SaferVPN review speed US Streaming

See the difference? These results can come from two consecutive tests after clearing the browser cache, relaunching the browser, reconnecting to the same location with SaferVPN.

Here’s another “anomaly” with the Singapore server.

Singapore, Round 1

SaferVPN review speed Singapore

Singapore, Round 2

SaferVPN review speed Singapore

Singapore, Round 3

SaferVPN review speed Singapore

So, what’s the message of this story? Well, first off, if you keep on trying, you may get much better speeds. Second, SaferVPN doesn’t always connect you to the most optimal server in terms of speed.

If you want to use this VPN for streaming HD videos, accessing geo-blocked content, or playing online games, you should be fine. Well, at least, after you find the best server for your needs.

With the right server, you can also enjoy streaming 4K videos.

With the right server, you can also enjoy streaming 4K videos. All in all, our SaferVPN review team has found that this service has good speeds in general. But it’s certainly not “ultra-fast” as claimed. Nonetheless, your results could be totally different depending on several factors.

How to download and install it

Basically, it’s very easy to download SaferVPN for any of the main platforms, including Windows, MacOS, iOS, Android, Chrome, Firefox, and Routers. One way to do so is to scroll down the homepage of the SaferVPN official website and click on any of the presented platforms:

SaferVPN review platforms

Now, you’ll be redirected to your selected platform’s download page. Here, you can either click the Get SaferVPN Now or the Download button. If you press the former, you’ll find yourself on the pricing plans page to choose a plan and pay for your subscription. If you press the latter, you can directly download the app. However, you can only use it if you’ve created an account.

Another way to land on the same client download page is to mouse over the Apps menu and select your platform directly from the pop-up menu.

When choosing a pricing plan, you need to enter your email address and select a payment method. The good news is that you can go for Bitcoin if you’re looking for full anonymity. Once the transaction is completed, your SaferVPN account will be ready. If you log in to your account, you can also download a chosen client from the available list.

Our SaferVPN review concluded that installing this VPN can’t get any easier. After launching your app, the welcome screen comes up, where you click Next.

SaferVPN review how to download

Then, you need to be careful because the next one is a tricky screen. This is where you usually have to select a radio button if you accept the terms of the agreement displayed in the window. However, in this case, there seems to be no such choice.

SaferVPN review how to download

There’s only a notification reminding you that “By clicking Install you accept the terms of the agreement.” But, before you could read this line, you’re instructed to click Install to install SaferVPN. So, chances are you won’t even read that last bit about accepting the terms.

You must always make sure you know what you sign up for. You’d better read the agreement and the Privacy Policy before you install anything on your device.

Basically, that’s all. You need to click one more time, and you can start your new life of feeling protected and anonymous online. Well, sort of.

24-hour SaferVPN free trial

Paid VPN services don’t always promote their free trial versions as loudly as their no logging policy. So, if you don’t find any information about a possible free trial on the official site, it makes sense to use the live chat support to find out about it. The SaferVPN 24-hour free trial is unlimited. You can use all the servers, all the security and privacy features, download or upload as many GB you want. And, all this on 5 devices simultaneously.

When you visit the official SaferVPN site, you may find a green Start Free button in the top-right corner. Press it, and you’ll find yourself on a screen where you have to enter your email address and press the Start My Free Trial button.

Once you get the activation mail, just click the Activate Your Trial button in it. Now, you have to select a password for your account and click Next to land on the Welcome page.

SaferVPN review free trial

Click Download Now to redirect to the Downloads page. Here, you’ll find all available clients. Press the Download button designated to your chosen platform. That’s all there is to it.

How to use SaferVPN

Our SaferVPN review team found it an intuitive and plain VPN app. All the supported platforms have easy-to-use clients that also look quite okay. When you launch your app, you need to log in first. Or, if you haven’t created an account, here’s the chance to sign up.

SaferVPN review how to use

Once you’ve logged in, you’ll see an automatically recommended location, or, at least, its flag, in the middle of the app window. This server location is the optimal one offered by SaferVPN. At this point, you can choose to click the Connect button or select another location.

SaferVPN review how to use

You have two choices if you want to change the location. First, click the flag icon and choose a server from the pop-up list. Second, click the pin icon next to the main Connect/Disconnect button.

SaferVPN review how to use

Now, simply click on any desired location and click Connect on the main screen. Yes, one of those VPN apps again that require extra clicks for no apparent reason. We prefer those, more intelligent ones, that connect automatically when we select another location.

On the same note, another annoying thing is that you have to disconnect from the current server before you could choose another one. So, while you’re connected to a location, only a greyed-out server list pops up when you want to change your server location.

In the case of SaferVPN, you have to click the Disconnect button first, choose a server location from the list, and then, click the Connect button. Three clicks altogether. Well, this is surely not the kind of issue to preclude you from using this service. But we still feel a bit annoyed about it.

The SaferVPN clients have no flashy graphics and design. The goal here was to offer users a very easy to use interface. And, they did succeed in that.

The SaferVPN app menu

In the top right corner of your app window, you can find the 3-bar icon (hamburger) to use to display the menu.

SaferVPN review how to use

At first sight, it may seem that you have quite a few options here. However, if you look closer, you’ll realize that the SaferVPN apps aren’t that rich when it comes to customization.

The Settings menu is probably the most important from your security and privacy point of view. Let’s see what that menu has to offer.

SaferVPN review how to use

At this point, you may still think that now you will tweak the hell out of this VPN. However, after going through all these tabs you’ll realize that it’s far from the dreamland of VPN customization. In other words, feature richness is certainly not the forte of SaferVPN.

SaferVPN review how to use

In all fairness, the Protocols tab does let you choose from four protocols as well as an Automatic option (default). But that’s about it.

On the Auto. WiFi tab, you can mainly toggle the automatic WiFi security. On the Kill Switch tab, enable the kill switch. And, finally, on the Support tab, you can open the FAQ knowledge base, open a support ticket, and run a speed test.

To be frank, comparing SaferVPN to other competitors, we must say that our SaferVPN review found the apps simple and fine. Of course, if you’re a hardcore VPN user, you may desire more on the front of customization. Nevertheless, this VPN is a good choice for beginner users and who aren’t that concerned about their anonymity and privacy.

SaferVPN for Netflix

While some users of the free trial version or even the paid VPN would claim that they can’t use SaferVPN for Netflix and they fail to connect, we have found that this may only be true for some of the servers.

Strangely though, all our trials failed when we connected to the dedicated US Streaming or UK Streaming servers. Then, we checked out – just for fun, filled with skepticism – the US East and US West servers. And, bingo!

SaferVPN review netflix

Once we picked up our jaws from the floor, we wanted to see a speed test. So, we used fast.com, the dedicated Netflix test.

SaferVPN review netflix

Since 25Mbps should be enough for seamless 4K streaming, do the math. Yes, SaferVPN is totally Netflix-ready. Well, at least, for the time being. In fact, we managed to access and stream Netflix UK as well by connecting to the general United Kingdom server.

Unfortunately, we weren’t this lucky with the Canada, Japan, Australia, Germany, and other Netflix regions. Still, it’s pretty good that at least the US and UK catalogs can be accessed from all over the world thanks to SaferVPN. Not that it’s the only one on the market to do so.

We also tried other media centers (NBC and Comedy Central) with the dedicated streaming servers. But we kept failing with the following or similar message on the screen:

SaferVPN review Netflix

If for some reason you can’t use SaferVPN for Netflix, Hulu, or other streamers, you can always check out our Best VPN for Netflix ranking page.

SaferVPN for Torrenting

In short, this VPN doesn’t really support torrenting. There are only a few optimized and dedicated servers for P2P traffic. These are Canada, Netherlands, and Spain.

Try it for a day for free and see if this is the service you want to pay for. But even that may not give you an idea about how well you can download or upload torrent files with SaferVPN. This also depends on the time of day you access that one server and how overloaded it may be. Well, not hard to imagine.

If BitTorrent is your middle name or the uTorrent logo is tattooed on your chest, we can’t recommend SaferVPN for torrenting. Nevertheless, don’t give up the hope to find the Best VPN for Torrenting because we’ve prepared a ranking for that too.

Live chat support

Yes and no. That’s how we could sum it up quickly. Yes, SaferVPN has a live chat support option. Well, it does appear to be live and chat. However, it may also feel like you’re talking to a bot sometimes. Of course, we can’t say that it’s a bad thing since there are certain issues and questions that have to be answered thousands of times daily.

Live chat support

So, instead of torturing a human being, however nice, kind, and patient she or he may be, they use automated responses. Mainly, for issues that can be solved easily this way. Nothing wrong with that.

Our experience was quite positive with the live chat support and the help we got. But this is an area similar to speed: rather subjective. You’ll surely find users complaining about crappy or simply unresponsive support too. There are always haters, don’t forget that.

Still, live chat support and general support are both vital for a decent VPN service. We believe that SaferVPN has proved to be fine in this field. Of course, when you compare it with our top VPN picks, it’s another story. Some VPN providers have taken live chat support to another level for sure.

Pricing: Not bad, but…

It’s certainly a big plus for SaferVPN that it has a 24-hour free trial version. In general, its pricing plans are quite similar to CyberGhost and NordVPN. However, the latter VPNs have 2-7 times more servers worldwide and have a true no logs policy. Therefore, they can offer you a higher level of security and privacy.

Yet, these prices are relatively low as you can see right below:

SaferVPN review pricing

If you’re lucky, you may also find an Exclusive Deal button on the site. Clicking it will take you to a pricing page that has an extra option:

SaferVPN review pricing

The 3-year plan with its $2.51 price tag is one of the cheapest plans on the market today. But you still need to consider what you get for this price. Will all your needs be satisfied by SaferVPN and its features, speeds, and privacy?

This service also grants you a no-hassle 30-day money-back guarantee, which seems like a great plus for our SaferVPN review team.

You can use Credit Cards (e.g., Visa, MasterCard, American Express, and JCB), PayPal, and Bitcoin to purchase your chosen plan. The latter is surely a favored option for the privacy-conscious user.

All in all, this SaferVPN review has found it a well-priced service. Though, you may not get as much for it as you would for a similar price.

Conclusion of the SaferVPN review: Yeah, but no

For sure, SaferVPN has a bright future ahead of it if they keep growing in all areas. This service and its apps have improved a lot in the past two years by becoming a more reliable and easy-to-use VPN. There’s still some polishing to do though.

Our SaferVPN review people would like to see, for example, a real no logs policy and practice, fewer clicks in the apps, more servers optimized for P2P and torrenting, support for China, more knowledgeable live chat support, and so on.

SaferVPN offers okay speeds (for certain servers) and unblocks Netflix, Hulu and other media streamers. It automatically secures your internet traffic when connected to public WiFi hotspots. But it’s also fine for IP spoofing to access geo-restricted content. If you’re not someone whose life, world, living, career, or freedom would be at stake, SaferVPN may be a good choice for you.

You have nothing to lose really since there’s a 24-hour free trial as well as a 30-day money-back guarantee. If you don’t like it, you can still find better VPN solutions on our website by visiting our Best VPN Services page, for example.

Let us learn from your experience

Do you have any related questions? Have you ever tried to use SaferVPN or any other VPN apps before? What are your impressions?

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