As is suggested by its name, VPN One Click is dedicated to providing the most straightforward user experience possible. Unfortunately, as our review reveals, that isn’t always the best policy.
Among the frustrating contradictions we discovered while researching our review:
- the convenience it offers is speed, but this comes with the sacrifice of overall security
- the pricing is relatively affordable but requires a long-term commitment at the very least
- it works with expensive custom routers but not with more commonplace operating systems such as Linux
Nevertheless, this VPN does indeed feature many attributes that may interest more expedient users. If you’re looking for some reasonably cost-efficient online security, read on to discover more about this VPN.
Is VPN One Click safe to use?
Frustratingly, this provider gives no information on the cipher they use to encrypt their service.
The only information provided is that it uses the security protocols PPTP (at 128 bit) and L2TP/IPsec (at 256 bit).
Eagle-eyed readers will notice there is no mention of OpenVPN, which is by far the most trusted protocol available to users today.
This is severely disappointing, especially as PPTP cannot always withstand a brute force and L2TP has become unreliable in recent years.
On paper, then, this VPN is sorely lacking in the proper security measures. However, in testing the service, we found it did not leak our DNS or WebRTC details.
Nevertheless, it has been reported that this provider has failed DNS leak tests elsewhere. These may have been reviews of older builds, but it’s worth stating for good measure.
On top of that, there is no kill switch available with the current build, which is deeply troubling as a kill switch safeguards your information during connection drops.
This is especially pertinent for mobile users, whose privacy may suffer when switching between wifi and mobile data.
Technically, it is safe from data retention laws as it is registered in the United Arab Emirates, which is outside the 5/9/14 Eyes alliance and is not known to have ever collaborated with those nations.
What’s worrying about this information, though, is that all telecommunication companies in the UAE are state-owned, which opens up a myriad of possibilities.
Worse yet, there has been speculation in recent years that the Emirati government actively logs all data that passes through their servers.
The service maintains a no-logs policy that is better than most – you don’t even need to provide an email address when signing up for the service
Fortunately for users, the service maintains a no-logs policy that is better than most – you don’t even need to provide an email address when signing up for the service.
On the other hand, your email and other personal information is shared with the company whenever you contact their support team.
Speed and performance
Their FAQ seems to suggest that the reason it doesn’t use OpenVPN is because it is slower than the more lightweight protocols it does use.
This review is, of course, dedicated to providing all the information necessary. However, we do understand that some users favor convenience above robustness.
If that applies to you, then prepare to have your eyes light up: we found VPN One Click to have consistently powerful download speeds across most continents.
Furthermore, the breadth of their server fleet is considerably large and spans forty-one countries. (There’s no information on a total server count, unfortunately.)
Although we must stress that it is impossible to be objective on such a matter, we believe this provider to be a reliable service for accessing geo-restricted content with lightning-fast connection speeds.
How to download and install it
Downloading this VPN is pretty simple. For Mac, Android, and iOS users, it’s simply a case of consulting the relevant app store.
Windows users can download the software directly from VPN One Click’s website. These things are all mercifully easy to find thanks to the site’s clear, professional design.
The installation process makes good on the VPN’s name: it’s simply a case of clicking the server you wish to connect to and hey presto – you’re all up and running.
Apps and extensions
After two positive sections, our review must now return to this VPN’s rampant flaws.
While there are custom apps for many operating systems (pictured below), there is no support for Linux or Ubuntu.
VPN One Click does support routers, albeit not with custom apps. It apparently works best with the B1 Router, even though the weirdly vague “Any WiFi Device” seems to suggest otherwise.
There are no browser extensions, and the VPN’s focus on convenience means it’s a totally streamlined service; in other words, it completely lacks any of the basic functions one would expect – and require – from a VPN.
The Windows GUI, to put it mildly, is not great-looking. It’s a clumsy, mostly static interface that has a non-interactive map taking up most of the screen for no reason whatsoever.
VPN One Click for Netflix
Big nope. It cannot access Netflix, and some reviewers have noted that the elusive customer support team seem to think that doing so is impossible.
Of course, we know that isn’t true, especially seeing as we were able to use this provider to access the notoriously difficult BBC iPlayer with no particular issue.
There seems to be no compatibility with VPN One Click for Kodi or Amazon TV, either. Once again, we unfortunately have to note that this service seems intent on providing the most convenient service possible, even if that means jettisoning some of the main things people actually turn to VPNs for.
VPN One Click for torrenting
Although it has some of the fastest connection speeds around, VPN One Click is absolutely unsuitable for torrenting.
Presumably to keep their servers operating as optimally as possible, this provider throttles your internet connection depending on the amount of bandwidth you’re using.
As such, we found that it actively prevented us from torrenting anything — the VPN service always crashed without any real explanation.
Torrenting is another huge draw for users looking to safeguard their data with a VPN, so this is another severe problem that we must unfortunately note with our review.
Is it good for users in China?
VPN One Click makes no claims to break the Great Firewall of China, which is good because, on paper at least, it looks like it couldn’t do so in a million years.
None of the protocols it uses are known to be able to work in China, and if it can’t even unblock Netflix, we’d put money on it not being able to unblock the Great Firewall either.
Of course, there’s no right way of objectively stating that VPN One Click doesn’t work in other restricted territories such as Belarus, Iran, or Iraq. However, we wouldn’t recommend it because this VPN’s protocol support isn’t great at the best of times.
VPN One Click boasts a 24/7 live chat support service. Unfortunately, that’s all it does: boasts.
While preparing our review, we found it impossible to get in touch with anyone. The ‘support’ section seems only to redirect users to the VPN’s social media pages.
Worse yet, their Twitter page has disabled direct messaging, and there seems to have been no attention paid to the Facebook message we sent them about a week ago (the question was, ‘is this the official support channel for VPN One Click?’).
The only other support option they have is a barebones wiki and an FAQ section with 66 troubleshooting options… most of which are variations of the exact same thing.
VPN One Click’s pricing is ostensibly reasonable, starting at just $2.99 per month for mobile clients.
Annoyingly, though, paying users are required to commit to this VPN provider for a minimum of six months. This immediately makes it undesirable for users who may only want to use a VPN for a brief period time.
Less confident users may wish to try the seven-day free trial offered by VPN One Click. Those that do, however, are greeted with a glitchy, barely functional mess of the main product.
Moreover, this free trial version only grants the user access to servers in Europe. As the paid versions offer a ‘faster … VPN network,’ we have reason to believe that the free version throttles your connection.
Realistically, then, the price isn’t as reasonable as it may seem. Other VPNs with better settings are available for cheaper.
The only silver lining here is that you aren’t required to provide your email address when signing up, and you’re also able to complete the transaction using Bitcoin. This at least adds an extra layer of security to this problematic VPN.
As we mentioned at the beginning, the main focus of this review was to ascertain whether this VPN’s user-friendliness really translates into a strong, all-round VPN experience.
The answer is, unfortunately, no. VPN One Click is fast to download, set-up, and connect, but it also lags in some of the most important areas such as bypassing the Great Firewall and lack of support for OpenVPN.
Alas, while this isn’t a terrible VPN, it’s certainly not one we have our full faith in. We believe you can do much better for around about the same price – or, in some instances, cheaper.