VPN Tracker is a macOS and iOS VPN that is geared towards companies and businesses. A bit on the higher side of cost, it’s still a steadfast service that sees security and speed seriously, with special structures to stand your surfing safety on.

While this VPN Tracker review aims to look at the product from all angles, it’s usually professional users that depend on it more for organization-wide security.

It has a long standing in the industry – over 15 years – and comes backed with protocols that can fulfill the most severe of needs. As such, it’s worth taking a looking at, whether you’re looking to protect your home, school, or organization’s Internet network.

Security and privacy

VPN Tracker is a securely solid solution to perilous protection problems on the Internet.

Even if put into list form, the features are staggering:

    • Protocols from IPSec to OpenVPN, PPTP, L2TP, Cisco, SonicWALL, and many more
    • Encryption that goes up to AES-256
    • Extended Authentication (XAUTH)
    • 2-Factor Authentication (2FA)
    • IPv6 and DNS leak protection
    • Split-tunneling

Unfortunately, it seems that the product comes without a kill switch, which is a major disappointment since the presence of this feature protects against malicious brute-force attacks, or at the very least, protects you from vulnerability via your dropped connection accidentally leaking your real IP address (and thus, whole identity).

However, there are a plethora of very technical bells and whistles made easy (in addition to the nearly all-encompassing list of protocols and encryption algorithms) such as Dead Peer Detection, or the ability to remotely remove a VPN from an employee’s computer on the VPN Tracker 365 plan.

Does VPN Tracker keep logs?

While VPN Tracker Pro has an “Accounting” feature that lets you log all the connections on your account yourself (for consultants and businesses), the service itself doesn’t store personally identifying traffic data.

The Privacy Policy is clear about this, stating that the only information collected is essentially device information that can help the VPN service authorize your own access and keep it limited to the devices you want it to.

Other than this, VPN Tracker does not log or store any traffic or such data that passes through their server.

There is also heartening information volunteered about the fact that no data is sold to third-party or advertisers.

In this day and age where the most highly sought-after commodity for companies seems to be data, with companies big and small selling your personal information, this is a point in VPN Tracker’s favor.

Speed and performance

VPN Tracker has some of the top speeds “in the game,” so to speak. Tech professionals the world over speak of the fact that there’s no reduction in download speed or upload speed, and with the special features that it has, connection speed is a redundant question through its rekeying and automatic connection features.

While VPN Tracker in itself is simply a service to connect you to their VPN service, their VPN service known as VPN World Connect is the one that offers actual connectivity to foreign servers. For this, there are servers in over 20 countries. That is a middle-of-the-road number, but it’s not discouraging by any means.

Ultimately, for a service such as VPN Tracker that technically offers “one server” in “one location”, the only factor that plays into what determines your speed is the gateway you’re using and the number of simultaneous connections.

Ease of use and multiplatform support

As made note of from the start, VPN Tracker is a product made for MacOS and iOS devices (meaning no service for PC or mobile app for Android).

The design of the app meshes well with the Apple aesthetic, sleek and simple, and easy to use. However, the installation process might be a bit complex for a newcomer or someone who’s not an IT professional, given the places it’s usually installed (and the high number of technical features).

It also works with nearly all VPN-based routers, protocols, and standards. There are, however, complaints of the app ceasing to work as soon as there’s a new update, forcing users to upgrade to a new version and build.

Unblocking Netflix and other streaming platforms

Getting around the great Netflix VPN ban is a goal of many users looking to download VPNs.

There’s a difference in content from country to country due to copyright laws and distribution deals, with some of your favorite TV shows only being available to stream on Netflix US, and all other countries would have to resort to torrenting or something else.

You’re better off with a VPN that focuses on unblocking Netflix and makes it a priority. If there’s a service that doesn’t make it a point to mention Netflix in their branding, chances are it isn’t the right fit.

The same, of course, can be said for other streaming sites (Hulu, BBC iPlayer, Roku, Amazon Fire, et cetera). If it works for Netflix, it’d work for pretty much anything else too.

P2P and torrenting

Secure torrenting relies on the VPN providing adequate security (such as a SOCKS5 proxy especially for P2P connections), allowing a P2P connection to begin with, and good speed.

While VPN Tracker does offer good speeds, there’s nothing to be said for any specialty that it might have to be a contender for a VPN for torrenting.

The absence of a kill switch also makes us wary. There are, ultimately, better VPNs out there with an emphasis on secure torrenting practices, that would eliminate your risk of getting a DMCA notice and protecting you from one to boot.

Check out our best VPNs for torrenting list

Online censorship in China and elsewhere

China is a name that comes to mind when online surveillance and censorship is talked about, particularly due to their infamous Great Firewall.

Countries such as China – with similar regressive attitudes towards the Internet, such as Iran, Thailand, and Belarus – even go so far as to block VPNs themselves, usually by means of Deep Packet Inspection or blocking OpenVPN connections (reportedly).

To that end, the various security protocols offered by VPN Tracker would come in handy – but apart from user reviews that try the VPN within China (which some might deem a slightly pointless risk to take), we can’t know for sure. Let us know in the comments section if you have any insight into VPN Tracker being good or bad for Chinese users!

Customer support

Customer support is offered via:

  • FAQ
  • Emails
  • Live chat
  • Support tickets

The FAQ is extensive and detailed and includes guides on how to install or setup VPN Tracker on a plethora of all possible devices, routers, gateways, networks, et cetera.

Additionally, support tickets come in the shape of an easy-to-navigate form on the website that uses drop-down menus to better accommodate users with problems, offering the users to know what information to provide.

The live support also allows you to attach files, meaning you can upload error logs or screenshots, which is a nice touch. You can also choose which person to talk to from a list of available staff.

Pricing

VPN Tracker is one of the most expensive VPN services on the market. There are different tiers that offer different features, so the price goes up based on what you get, not how long you use it:

  • VPN Tracker 365: ~$94/year ($7.83/month)
  • VPN Tracker 365 PRO: ~$240/year ($20/month)
  • VPN Tracker 365 VIP: ~$295/year ($24.58/month)

Paying for the VPN World Connect service, however, is separately priced at around 50 pounds per year.

The refund policy comprises of a money back guarantee of 14 days, and each package has a free trial period of 30 days. You can pay via major credit cards, PayPal, or direct bank transfer.

Bottom line

VPN Tracker is a VPN made keeping big companies in mind, and for that, there’s a wide trove of technically impressive features. The pricing is a bit on the high side even for organizations, however, and it might be completely pointless for individuals looking for a VPN for casually unblocking the Internet.