Some of us need a bit more security and peace of mind when we browse the web. Low-cost and lesser-known consumer VPNs don’t always have the features we need, and it can be difficul to judge for yourself whether or not your service is doing everything you need.

That’s why today, we’re bringing you a review of VPNReactor, the self-proclaimed “most powerful VPN ever created!”

The question is, does VPNReactor live up to the hype they’ve created for themselves? We hope to answer that question with this VPNReactor review.

Overview

VPNReactor is a purportedly powerful VPN service designed to offer the safest and most efficient private browsing solution available. Our VPNReactor review found that the service seemed to leak some DNS information when we tested the connection.

Unfortunately, we weren’t able to connect to the servers when we attempted to test their free service. The client would allow us to log into the service, but would disconnect automatically at 30%, regardless of device or type of connection we tried.

That being said, customers online who were actually able to use the service have a lot of good things to say about it, which we’ll talk about more in a second.

The service is offered on a limited number of platforms, including MacOS, Windows, and a handful of mobile systems. The device support is fairly standard and there isn’t much to talk about on that front.

While researching our VPNReactor review, we noticed that the service itself has a range of price points, generally giving you a larger number of supported protocols or usable servers as you go into higher prices.

On the plus side, VPNReactor seems to be effective at least some of the time in unblocking content for US Netflix. Torrenting is also allowed on the service, although legal concerns are still a factor to consider.

The client is also quite easy to use, with simple buttons and settings in plain English.

So, without any further ado, let’s get into the nitty gritty of our VPNReactor review.

Is VPNReactor safe to use?

This question is multi-faceted. For our VPNReactor review, we’ll be focusing on the actual security features, as well as the legal ramifications you’ll need to worry about as you use the service.

First things first, the encryption. VPNReactor claims to use 128-bit encryption, supported through a wide range of protocols. The list is extensive, which we found to be a very good point. Supported protocols include:

  • OpenVPN
  • PPTP
  • L2TP/IPSec
  • SSTP
  • IKEv2
  • HTTPS
  • and others

Although the encryption standard is a bit lacking compared to a lot of competitors, the wide range of support protocols is a nice touch, allowing you to have some control over the type of VPN connection you will be using.

When we tested the service for leaks, however, we found that the service did in fact reveal some of our DNS info, meaning that it isn’t quite as secure as we would have hoped for our VPNReactor review. Overall, the service is definitely lacking for a company that claims to be the most powerful VPN ever created.

Still, the actual encryption standards and wide range of supported protocols isn’t entirely outside redemption.

Moving on in our VPNReactor review, we’re going to take a look at some of the legal stuff you’ll probably want to keep in mind as you use the service.

First off, the company is based in the US, meaning that they are subject to the 14 Eyes jurisdiction. This means that any data on your identity or browsing habits that are collected by the government or LEA actors may be shared with a number of other countries covered in the jurisdiction.

Of course, this is only really a problem if you intend to break international laws with your browsing habits, but it’s still a good thing to keep in mind if you’re a journalist covering injustices under a totalitarian regime.

Other things to consider are the company’s actual privacy policy and their philosophy vis-a-vis data logging. For the purpose of our VPNReactor review, we’ll go over this info now.

The company keeps logs of their business transactions, as well as some connection data, for up to five days. The connection data that they collect is kept client-side and isn’t logged anywhere on their actual servers. The fact that they do log some of this info is a bit of a bummer, but it’s nice that the company is transparent about their data collection.

So, in the end, there’s a few things that you’ll want to keep in mind if you’re going to go with VPNReactor, but it should definitely be more than enough in terms of safety if you aren’t too concerned about DNS leaks.

Speed & performance

How fast is it? For our VPNReactor review, we attempted to download their client in order to test their free service in an effort to give ourselves a benchmark by which to judge the performance of the service.

Unfortunately, as mentioned earlier, the client would not connect, even after we were allowed to log into the service from multiple devices.

Let’s take a look at the speed tests in order to get a good idea for our VPNReactor review.

This was the baseline test, showing a pretty standard transfer speeds and ping.

And here’s the test from behind VPNReactor’s security services. As you can see, there wasn’t much effect on the ping, but the download speed was about 15% of the baseline mark. This is a significant slowdown in performance, which is a huge no-no when your service is also leaking DNS info and costing a proverbial arm and a leg compared to competing VPN services.

Still though, if you aren’t too concerned with the download speed and you’re comfortable with the level of security that VPNReactor provides, this still might be the VPN service for you.

How to download and install it

One good thing that we’re happy to put in our VPNReactor review is that the service is incredibly easy to install and use.

On the front page of their website, you will notice download links for all of their different clients. Once downloaded, you can go through a quick little install in order to start using the service.

You will need to register an account, even if you’re just using their free service, which is kind of a bummer. The account registration requires email confirmation as well, so you’ll want to use a throwaway email if you’re concerned about privacy.

Once the app is installed and you’re all set with your account, you can run the client in order to start securing your connection.

As you can see, the interface is pretty straightforward. You will have to type in your account info and sign in before you can get connected. Once you hit “Connect,” the client will show a progress bar displaying the progress of the connection.

There are tabs for accessing account settings and looking at other plans, which is convenient if you intend to upgrade your account. Overall, the interface is nice and trim, with simple and effective functionality.

Apps & extensions

The service has client support for MacOS and Windows, as well as iOS and Android. This is fairly standard, and it’s kind of a shame that there isn’t more support for platforms like Amazon Firestick or VPN-enabled routers.

That being said, it’s more than likely that this level of device coverage will be more than enough for the typical VPN user.

One other thing you may want to take note of is that the number of simultaneous devices on the same account is limited to 1. This is fairly strict compared to some competitors, but not too bad if your browsing activity doesn’t require multiple simultaneous secure connections.

It is good for torrenting, Netflix, and China?

So now, for our VPNReactor review, we’ll take a look at some of the features which make the client versatile. This is stuff like whether or not the VPN is usable from China, and whether or not it’s effective at unblocking content for Netflix.

In terms of Netflix, we’re happy to report that the service seems to be effective in unblocking region-locked content on the Netflix service. This is a huge plus, since Netflix is getting better all the time at cracking down on services like these.

On a less happy note, while the service claims to be usable from inside China, the website itself is inaccessible. Although the service seems to be secure enough to get through the Great Firewall, users inside China will need to find another way of actually accessing the website in order to download and use the client, which obviously defeats the purpose to begin with.

And how about torrenting? While researching for our VPNReactor review, we found that while the wide range of protocols and various payment options were promising for torrent activity, the server coverage of only 3 countries was a little bit limited. Use at your own discretion if you want to torrent over this service.

Support

The company offers support through an extensive knowledge library available to registered users. This is a little bit crummy, since it requires you to log in every time you want to access the support channels.

The knowledge base and extensive network of FAQs and tutorials available is nothing to balk at, and all of the information is up-to-date and transparent.

Something that is a little bit of a drawback, however, is the way VPNReactor handles direct customer support. They have support available through support tickets, which they recommend. They also have email support with various levels of priority based on your subscription.

This is kind of greasy and isn’t very fair for the users paying for the lower-end plans. Still, during the course of our VPNReactor review, we found that the support was actually prompt and helpful once we got through.

Pricing

This is another big one. In addition to their free service, VPNReactor offers a few different paid subscriptions which give you access to more protocols and server locations:

  • The free plan only offers limited PPTP and OpenVPN protocols, and a single US-based server.
  • The Basic plan, for $7.99 per month offers a wider range of server locations.
  • The Max plan, for $9.99 per month gives you access to all of the protocols, in addition to all of the features of the cheaper plans.
  • The Pro plan gives you access to dedicated IP servers, for $17.99 per month.

These prices are actually pretty decent compared to a lot of the competition. While it isn’t the cheapest, it is definitely not the most expensive VPN out there, especially for the dedicated IP plan.

Bottom line

Although our VPNReactor review found a few flaws with this service that might be of great concern to more security-conscious users, the overall experience was fairly solid, and effective for a wide range of applications.

The main problems with the service are the lack of customization, the need to pay for subscriptions in order to access more of the good features, and the fact that the website is not accessible from China.